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Will Call Representative Jobs in Racine, WI (NOW HIRING)

Harley-Davidson

Dealer Service Representative

Milwaukee, WI

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... This position will require decision making without established resolution methods and working ...

Harley-Davidson

Dealer Service Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... This position will require decision making without established resolution methods and working ...

BakeMark

603050 - Clerk, Administration

Menomonee Falls, WI · On-site

$15.50 - $20/hr

Research customer, Sales Rep and BAKEMARK Affiliate inquiries. * Back up to Will-Call and other positions as directed by Supervisor. * Provide Sales Representative vacation relief. * Files documents ...

Prism Biotech, Inc

Sales Rep - BioPharma

Milwaukee, WI · On-site

$86K - $120K/yr

This position will report to a District Sales Manager. The successful Pharmaceutical Sales Rep ... Responsible for using our internal systems to work through call planning and record call activity

Prism Biotech

Sales Rep - BioPharma

Milwaukee, WI · On-site

This position will report to a District Sales Manager. The successful Pharmaceutical Sales Rep ... Responsible for using our internal systems to work through call planning and record call activity

Superior Life

Sales Representative

Waukegan, IL · Remote

Sales Representative We're looking for remote part time or full time independent sales ... will reach out to schedule an initial Zoom or phone call interview to learn more about you and ...

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All JobsWill Call Representative JobsWill Call Representative Jobs in Racine, WI

Will Call Representative information

See Racine, WI salary details

$10

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How much do will call representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for will call representative in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What are popular job titles related to Will Call Representative jobs in Racine, WI?

For Will Call Representative jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Will Call Representative jobs in Racine, WI look for?

The top searched job categories for Will Call Representative jobs in Racine, WI are:

What cities near Racine, WI are hiring for Will Call Representative jobs?

Cities near Racine, WI with the most Will Call Representative job openings:

Will Call Representative jobs near you

Dealer Service Representative

Harley-Davidson

Milwaukee, WI

$15.25 - $19.75/hr

Full-time, Part-time

Medical, Retirement

Posted 4 days ago

Job description

Auto req ID: 59800 
Title: Dealer Service Representative 
Job Function: Call Center 
Location: JUNEAU
Workplace Category: Onsite 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Full Time 
Shift: SHIFT1 

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as a Dealer Service Representative.

Job Summary

The Dealer Service Representative works as an integral part to field primarily U.S. and Canada dealership correspondence and calls within the Customer and Dealer Support Center, along with some additional international stakeholders. The core responsibility of this role is providing dealers in the US and Canada support with any inquiries related to ordering, invoicing, H-D systems concerns, and Harley-Davidson University.  This position will require decision making without established resolution methods and working through multiple areas within Harley-Davidson to assure resolution of routine and non-routine issues and inquiries are completed. This position is responsible for troubleshooting and providing clear and complete documentation of dealership problems and requests, as well as meeting pre-established metrics.

The Dealer Service Representative role is currently remote; however, the ideal candidate will be local to the Milwaukee area in the event that the on-site schedule varies based on the needs of the role and/or department. 

Job Responsibilities
  • Required to develop expertise to provide information and training with various systems such as SAP ECC/CRM, AS400, RyderShare, Visteon, H-Dnet and HDU to support dealers with processing and maintaining orders, VIN transfers, Vehicle logistics, Embedded Navigation, dealer operational system, and dealership online training platform
  • Access information to assist with research, or collect data needed to resolve complex dealership inquiries and issues
  • Engaging professionally with diverse stakeholders through different communication channels (both written and verbal)
  • Collaborate with stakeholders to address issues quickly and accurately, as well as to identify and report trends
  • Continually meet or exceed minimum pre-established metrics for dealer service quality as monitored on a weekly, monthly, and yearly basis
  • Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, Apparel & Licensing, Marketing promotions and events, and other Harley-Davidson programs, policies and procedures
  • Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner
  • Research, process, and train dealers with Return Merchandise Authorizations
  • Process duplicate MCO requests and VIN label requests
  • Support and validate urgent warranty and down traveler dealership direct ship parts requests
  • Validate and submit Dealer Inspection Requests to ensure parts quality meets engineering specification and packaging requirements
  • Assist with P&A fitment and feature inquiries which may include reviewing Windchill engineering prints and part specifications
  • Serves as a mentor or resource to others on the team, monitor team call coverage and assists in the training of new associates
  • Communicates problem resolution to dealers, team leads on a timely basis
Education Requirements
High School Diploma or Equivalent Required
Education Specifications

 N/A

Experience Requirements

Required

  • Typically requires a minimum of 3-5 years of related experience.
  • Experience in technical customer service/account management, wholesale customer relationship management, or order system management
  • Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
  • Ability to work with team members to solve problems that may not have an established resolution method.

Preferred

  • Demonstrated ability to work with minimal supervision
  • Ability to find creative solutions to complex problems while operating within Company policies

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No  
Travel Required: 0 - 10%  
Pay Range: $42,800 - $64,700 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer  
Relocation: This position is not eligible for relocation assistance

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