Salary: $18.16 - $18.61 Hourly
Location : Public Health: 515 5th Ave., Council Bluffs, IA
Job Type: Full-time
Job Number: 2026-064
Department: Women, Infant & Children (WIC)
Opening Date: 06/29/2026
Closing Date: 7/12/2026 11:59 PM Central
ANNOUNCEMENT & PURPOSE OF POSITION
The Pottawattamie County WIC Program has an opening for a full-time support staff person to work directly with WIC participants, WIC staff and serve as a receptionist.
Responsible for general office duties, appointments, and entering data into the WIC computer system.
ESSENTIAL FUNCTIONS
Inputs client information into the WIC computer System needed to complete all appointment types following HHS WIC program policy and procedures.
Issues WIC benefits and Farmer's Market vouchers, explains the general use of WIC benefits, issues eWIC cards, and acts as receptionist for all clients entering office.
Updates the WIC computer System as per instructions from the State WIC Office.
Responsible for maintaining participant records, transferring information to and from other state agencies, keeping records and reports necessary for program compliance.
Uses appropriate reports to follow up on missed appointments, pending terminations and newly eligible participants and files completed reports electronically.
Attends all mandatory agency and state meetings.
Answers phone, schedules WIC participant appointments
Participates in WIC outreach activities and events
Performs other related duties as assigned.
ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY
Ability to communicate and work well with the public.
Ability to type accurately and have general knowledge of basic computer software.
Ability to understand and follow both oral and written instructions.
ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES
Work is generally performed indoors in an office setting -- clinics are held in churches or other public buildings with or without air conditioning.
Normal to considerable contact with public -- work may be stressful at times.
Work may require bending, lifting and carrying various clinic supplies weighing up to 30 lb
Pottawattamie County provides a wide range of employee benefits to support health and well-being, and work/life balance. Benefits can vary depending on collective bargaining agreements. Pottawattamie County's competitive benefit package includes:
- Health, Dental, Life & Long Term Disability Insurance
- Voluntary Vision Plan
- Iowa Public Employee's Retirement System (IPERS)
- Paid vacation days
- 11 paid holidays
- Paid sick leave
- Worker's Compensation
- Employee Assistance Program