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Wic Call Center Jobs (NOW HIRING)

Brazoria County, TX

WIC Clerk II

Angleton, TX · On-site

WIC Opening Date: 04/14/2026 Description Under general supervision, provides various staff support ... Serves in the Call Center as assigned. * Promotes breastfeeding and assists in issuing breastpumps.

Brazoria County

WIC Clerk II

Angleton, TX

$16.42/hr

Contacts the WIC State Agency Help Desk, TXIN or IS to resolve computer problems. Teaches nutrition ... Serves in the Call Center as assigned. Promotes breastfeeding and assists in issuing breastpumps.

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How much do wic call center jobs pay per hour?

As of May 29, 2026, the average hourly pay for wic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WIC Call Center Representative, and why are they important?

To excel as a WIC Call Center Representative, you need strong customer service skills, knowledge of WIC program guidelines, and at least a high school diploma or equivalent. Familiarity with call center software, data entry systems, and common office applications is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client needs and provide support. These competencies ensure accurate information delivery, positive client experiences, and efficient program operations.

What are some common challenges faced by WIC Call Center representatives, and how can they be managed?

WIC Call Center representatives often handle a high volume of calls from clients seeking assistance with program eligibility, appointment scheduling, and benefit questions. Common challenges include managing difficult or upset callers, staying updated on changing program guidelines, and maintaining accuracy while working efficiently. To manage these challenges, representatives benefit from strong communication skills, ongoing training, and support from supervisors and team members. Collaboration and regular team meetings help address issues and share best practices, creating a supportive work environment.

What is a WIC Call Center?

A WIC Call Center is a dedicated support service that assists participants of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Staff at the call center help clients with scheduling appointments, answering questions about program eligibility, providing information on nutrition benefits, and troubleshooting issues related to EBT cards or benefits. They serve as a central point of contact to ensure participants receive the support and information needed to access WIC services effectively.

What is the difference between Wic Call Center vs Wic Nutritionist?

AspectWic Call CenterWic Nutritionist
CredentialsCustomer service training, sometimes certification in health or nutritionRegistered Dietitian (RD) or Nutritionist certification, relevant degrees
Work EnvironmentCall center setting, remote or office-based, customer support focusClinic or community setting, direct client interaction, counseling
Employer & IndustryWic programs, healthcare agencies, governmentHealthcare facilities, private practices, community health programs
Job FocusProviding information, scheduling, and support via callsAssessing nutritional needs, creating diet plans, counseling

Wic Call Center roles primarily involve customer support and information dissemination within Wic programs, often requiring customer service skills and health knowledge. Wic Nutritionists focus on direct nutritional counseling and assessment, requiring specialized credentials. While both work within the Wic and healthcare industry, their roles differ in scope and responsibilities.

More about Wic Call Center jobs
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What states have the most Wic Call Center jobs? States with the most job openings for Wic Call Center jobs include:
What job categories do people searching Wic Call Center jobs look for? The top searched job categories for Wic Call Center jobs are:
Wic Call Center jobs near you
WIC Client Care Specialist - Health

WIC Client Care Specialist - Health

Sedgwick County

Wichita, KS

$17.04/hr

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Sedgwick County rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

486th of 638 rated public administrative organizations

Job description

Department:  Health Dept. 

Pay:  $17.04 per hour  

Work Schedule: Generally, Monday-Friday 8:00am-5:00pm,Staff rotate one evening a week & work 9:30am - 6:30pm  

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center.  The position also determines the client income eligibility, and issues the client’s food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).

Customer Service and Outreach Support

  • Welcome and assist internal and external customers
  • Follow policies, procedures and workflows
  • Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
  • Refer and document community referrals
  • Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests
  • Rotates through three primary areas: clinic front desk, performing medical data, and call center
  • Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
  • Issue food benefits
  • Provide guidance, and document the clients’ secondary nutrition education appointment contact
  • Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
  • Manage supply inventories of office, including printing materials and medical supplies
  • Provide WIC outreach: mailings and in-person events
  • Manage incoming client referrals from IRIS software
  • Screen immunization records to ensure up-to-date status
  • Distribute and collect surveys for WIC services
  • Meet program client contact productivity standards
  • Follow and document HIPAA regulations and WIC confidentiality
  • Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
  • Reports and provides written documentation to supervisor on client complaints

Documentation and Recordkeeping

  • Complete data entry for clients(demographic information and other program software fields)
  • Verify and document insurance and/or income eligibility/verification of client proofs
  • Provides client appointment letters
  • Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
  • Assists with record/file management by boxing charts for storage
  • Complete personal WIC daily hours report

WIC Call Center

  • Schedule, reschedule, and answers client questions over the phone
  • Mails next appointment letters
  • Communicates by email with site supervisors on clients needing a return phone call or additional information
  • Prepare and send verification of certification for out of state transfers

Minimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.

Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas

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