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Wic Call Center Jobs (NOW HIRING)

Harbor Health Services, Inc.

Call Center Agent

Dorchester, MA · On-site +1

$15.75 - $20.75/hr

... WIC) Nutrition Program. To help further the mission of Harbor, we are currently seeking talente d ... Role: The Call Center Agent ensures patient access to the practice by answering, screening and ...

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Wic Call Center information

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How much do wic call center jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for wic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WIC Call Center Representative, and why are they important?

To excel as a WIC Call Center Representative, you need strong customer service skills, knowledge of WIC program guidelines, and at least a high school diploma or equivalent. Familiarity with call center software, data entry systems, and common office applications is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client needs and provide support. These competencies ensure accurate information delivery, positive client experiences, and efficient program operations.

What is the difference between Wic Call Center vs Wic Nutritionist?

AspectWic Call CenterWic Nutritionist
CredentialsCustomer service training, sometimes certification in health or nutritionRegistered Dietitian (RD) or Nutritionist certification, relevant degrees
Work EnvironmentCall center setting, remote or office-based, customer support focusClinic or community setting, direct client interaction, counseling
Employer & IndustryWic programs, healthcare agencies, governmentHealthcare facilities, private practices, community health programs
Job FocusProviding information, scheduling, and support via callsAssessing nutritional needs, creating diet plans, counseling

Wic Call Center roles primarily involve customer support and information dissemination within Wic programs, often requiring customer service skills and health knowledge. Wic Nutritionists focus on direct nutritional counseling and assessment, requiring specialized credentials. While both work within the Wic and healthcare industry, their roles differ in scope and responsibilities.

What is a WIC Call Center?

A WIC Call Center is a dedicated support service that assists participants of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Staff at the call center help clients with scheduling appointments, answering questions about program eligibility, providing information on nutrition benefits, and troubleshooting issues related to EBT cards or benefits. They serve as a central point of contact to ensure participants receive the support and information needed to access WIC services effectively.

What are some common challenges faced by WIC Call Center representatives, and how can they be managed?

WIC Call Center representatives often handle a high volume of calls from clients seeking assistance with program eligibility, appointment scheduling, and benefit questions. Common challenges include managing difficult or upset callers, staying updated on changing program guidelines, and maintaining accuracy while working efficiently. To manage these challenges, representatives benefit from strong communication skills, ongoing training, and support from supervisors and team members. Collaboration and regular team meetings help address issues and share best practices, creating a supportive work environment.
More about Wic Call Center jobs
What cities are hiring for Wic Call Center jobs? Cities with the most Wic Call Center job openings:
What states have the most Wic Call Center jobs? States with the most job openings for Wic Call Center jobs include:
What job categories do people searching Wic Call Center jobs look for? The top searched job categories for Wic Call Center jobs are:
Wic Call Center jobs near you
Infographic showing various Wic Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 78% Full Time, 13% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
WIC Registered Nurse / Nutritionist - HEALTH

WIC Registered Nurse / Nutritionist - HEALTH

Sedgwick County

Wichita, KS • On-site

$49K/yr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Sedgwick County rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

506th of 657 rated public administrative organizations

Job description

Department:  Health Dept.

Pay:  $49,899.00 annually  

Work Schedule:   Monday-Friday 8:00am-5:00pm, Staff rotate one evening a week until 6:30pm

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

The Women, Infant, and Children’s (WIC) Registered Dietitian and Nutritionist Team works to meet the mission of the Sedgwick County Health Department by assuring quality WIC services through one-on-one counseling with clients. Responsibilities include assessment of client nutritional and medical risk, assigning and issuing food packages, and providing client education. Registered Dietitians provide counseling clients found at high nutritional risk. The position also provides referrals to community and medical services. This position requires a thorough knowledge of WIC program policies and procedures and reports to the WIC Site Supervisor. Employee will provide support during public health emergencies (Activation Level 1).

Client Services

  • Provide client services, in person, remotely, or on the phone as needed
  • Assess and assign nutrition risk for client eligibility
  • Prescribe and Issue food benefits
  • Authorize and coordinate special formula issuance with the State of KS WIC program or medical provider
  • Promote, educate, and support breastfeeding including issuance of breast pumps
  • Make and document client referrals, including IRIS software referrals
  • Screen immunizations records for up-to-date status and refer
  • Determine frequency and type of client follow-up appointments
  • Handle emails from the WIC call center when assigned or in the absence of the WIC site supervisor
  • Meet program productivity standards
  • Follow HIPAA and WIC confidentiality

Education and Outreach

  • Access client needs, clarify information, research issues, and communicate program information
  • Use goal setting and stage of change principles to assess client’s readiness to change behavior
  • Provide nutritional counseling to clients and families using motivational counseling methods
  • Complete online (oNE) secondary education appointments
  • Provide community outreach
  • Plan and attend trainings
  • Assist with surveys
  • Dietitians - Provide counseling to clients found at high dietary or medical risk

Documentation/Record Keeping

  • Document client findings within 8 business hours of competing appointment
  • Manage email inboxes and faxes; monitor and respond to requests
  • Manages e-timesheets and WIC daily hours accurately and on-time

Minimum Qualifications: Sedgwick County WIC Hires at two (2) levels. Please see qualifications for each.

Level I – Nutritionist/RN: Associate in Nursing -OR- Bachelor’s/master’s degree in Human Nutrition, Nutritional Sciences, Community Nutrition, Clinical Nutrition, Dietetics, Public Health Nutrition, or Home Economics/Consumer and Family Sciences with an Emphasis in nutrition. Possess and maintain a valid, unencumbered, and unrestricted State of Kansas Registered Nursing License (RN). Nutritionists have no licensure requirements.

Level II – Registered Dietitian: Bachelor or Master’s Degree in Food, Nutrition, or related Science and completes a dietetic route accredited by the Academy of Nutrition and Dietetics. If not already licensed in the State of Kansas, must obtain a temporary license from Kansas Credentialing for Dietitians, Topeka, KS within 60 days of hire. Registered by the Commission on Dietetic Registration or successfully passes the registration examination within twelve months of employment. Once registered, obtains a permanent license from the State of KS Credentialing agency, and renews it every two years.

Required for Both Levels: Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment. 

Preferred Qualifications: One or more years working with women, infants and children. Certified Lactation Educator (CLE).

Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas

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