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Wic Call Center Jobs (NOW HIRING)

State of Georgia

Admin Support 1

Albany, GA · On-site

$32.20K - $42.80K/yr

... WIC program • Cross-trained to work triage, call center, and other additional duties • Provides services to infants, toddlers, and pre-/post-natal women • Provides low-risk nutritional ...

County Public Health

Admin Support 1

Albany, GA · On-site

$32.20K - $42.80K/yr

... WIC program Cross-trained to work triage, call center, and other additional duties Provides services to infants, toddlers, and pre-/post-natal women Provides low-risk nutritional counseling to ...

County Public Health

Admin Support 1

Albany, GA · On-site

$32.20K - $42.80K/yr

... WIC program Cross-trained to work triage, call center, and other additional duties Provides services to infants, toddlers, and pre-/post-natal women Provides low-risk nutritional counseling to ...

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How much do wic call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for wic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WIC Call Center Representative, and why are they important?

To excel as a WIC Call Center Representative, you need strong customer service skills, knowledge of WIC program guidelines, and at least a high school diploma or equivalent. Familiarity with call center software, data entry systems, and common office applications is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client needs and provide support. These competencies ensure accurate information delivery, positive client experiences, and efficient program operations.

What are some common challenges faced by WIC Call Center representatives, and how can they be managed?

WIC Call Center representatives often handle a high volume of calls from clients seeking assistance with program eligibility, appointment scheduling, and benefit questions. Common challenges include managing difficult or upset callers, staying updated on changing program guidelines, and maintaining accuracy while working efficiently. To manage these challenges, representatives benefit from strong communication skills, ongoing training, and support from supervisors and team members. Collaboration and regular team meetings help address issues and share best practices, creating a supportive work environment.

What is a WIC Call Center?

A WIC Call Center is a dedicated support service that assists participants of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Staff at the call center help clients with scheduling appointments, answering questions about program eligibility, providing information on nutrition benefits, and troubleshooting issues related to EBT cards or benefits. They serve as a central point of contact to ensure participants receive the support and information needed to access WIC services effectively.

What is the difference between Wic Call Center vs Wic Nutritionist?

AspectWic Call CenterWic Nutritionist
CredentialsCustomer service training, sometimes certification in health or nutritionRegistered Dietitian (RD) or Nutritionist certification, relevant degrees
Work EnvironmentCall center setting, remote or office-based, customer support focusClinic or community setting, direct client interaction, counseling
Employer & IndustryWic programs, healthcare agencies, governmentHealthcare facilities, private practices, community health programs
Job FocusProviding information, scheduling, and support via callsAssessing nutritional needs, creating diet plans, counseling

Wic Call Center roles primarily involve customer support and information dissemination within Wic programs, often requiring customer service skills and health knowledge. Wic Nutritionists focus on direct nutritional counseling and assessment, requiring specialized credentials. While both work within the Wic and healthcare industry, their roles differ in scope and responsibilities.

More about Wic Call Center jobs
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What states have the most Wic Call Center jobs? States with the most job openings for Wic Call Center jobs include:
What job categories do people searching Wic Call Center jobs look for? The top searched job categories for Wic Call Center jobs are:
Wic Call Center jobs near you
Admin Support 1

Admin Support 1

State of Georgia

Albany, GA • On-site

$32.20K - $42.80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

State Of Georgia rating

7.5

Company rating: 7.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

33rd of 50 rated states

Job description

Important responsibilities in helping keep our communities healthy!! Click here to watch the video.
Administrative Support, Level 1, 2, or 3
Posted Date: May 27, 2026
Closing Date: June 7, 2026
Position Type: 2-Full-TimePositions
(Dougherty & Floater (Dougherty/Worth))
Location: WIC: Dougherty County Health Department/Albany, GA
Paygrade/Salary: C-$26,188, D-$-28,307, or E-$30,638
(Based on qualifications/experience)
Job Code(s): GSS080, GSS081, GSS082
We offer: 13 paid holidays, Educational Support Leave, 3 wks. Annual Leave & 3 wks. Sick Leave earned in first year, a defined benefit retirement plan plus (employer-matched) 401(k) plan, Health and Flexible Benefits (Dental, Vision, Legal, Long-Term Care, Dependent Life, AD&D, Short- and Long-Term Disability, and Spending Accounts).
General Nature of Work
• Provides exceptional customer service and maintains HIPAA Standards
• Works with a multicultural community
• Performs a variety of administrative functions in support of the WIC program
• Cross-trained to work triage, call center, and other additional duties
• Provides services to infants, toddlers, and pre-/post-natal women
• Provides low-risk nutritional counseling to individuals or group settings
• Complies with state policy and procedures
• May be assigned to provide services in multiple counties throughout the health district.
• Responds to Public Health Emergencies
Minimum Qualifications
High school diploma or GED AND ability to perform basic office functions and computer-related duties. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up.
Preferred Qualifications
• Previous employment with any state's Department of Public Health or a County Board of Health
• Completion of an associate degree in a related field from an accredited college or university (Please mail or bring a copy of your College Transcript or Diploma to the Interview-you must have an official transcript prior to the start date)
• WIC experience
• One or more years of experience performing complex office/administrative duties in a Medical Office setting
• Call Center experience
A State Merit Application for Employment must be received by this office no later than the deadline. Highlight any experience related to the Preferred Qualifications. This position may require driving company vehicles (Valid driver's license required) and working some evenings and weekends during special events such as health fairs and responding to disasters. Selected applicant must consent to a motor vehicle record assessment. Points should be less than 10 and/or not negatively impact insurance rates for the agency. Drug screen, criminal background check, and immunization records may be required. If selected, male applicants between 18 and 26 years of age must present proof of Selective Service Registration. All information submitted is subject to verification.
We are an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
High school diploma/GED and ability to perform basic office functions and computer related duties.

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