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Wic Call Center information

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How much do wic call center jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for wic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WIC Call Center Representative, and why are they important?

To excel as a WIC Call Center Representative, you need strong customer service skills, knowledge of WIC program guidelines, and at least a high school diploma or equivalent. Familiarity with call center software, data entry systems, and common office applications is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client needs and provide support. These competencies ensure accurate information delivery, positive client experiences, and efficient program operations.

What is the difference between Wic Call Center vs Wic Nutritionist?

AspectWic Call CenterWic Nutritionist
CredentialsCustomer service training, sometimes certification in health or nutritionRegistered Dietitian (RD) or Nutritionist certification, relevant degrees
Work EnvironmentCall center setting, remote or office-based, customer support focusClinic or community setting, direct client interaction, counseling
Employer & IndustryWic programs, healthcare agencies, governmentHealthcare facilities, private practices, community health programs
Job FocusProviding information, scheduling, and support via callsAssessing nutritional needs, creating diet plans, counseling

Wic Call Center roles primarily involve customer support and information dissemination within Wic programs, often requiring customer service skills and health knowledge. Wic Nutritionists focus on direct nutritional counseling and assessment, requiring specialized credentials. While both work within the Wic and healthcare industry, their roles differ in scope and responsibilities.

What is a WIC Call Center?

A WIC Call Center is a dedicated support service that assists participants of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Staff at the call center help clients with scheduling appointments, answering questions about program eligibility, providing information on nutrition benefits, and troubleshooting issues related to EBT cards or benefits. They serve as a central point of contact to ensure participants receive the support and information needed to access WIC services effectively.

What are some common challenges faced by WIC Call Center representatives, and how can they be managed?

WIC Call Center representatives often handle a high volume of calls from clients seeking assistance with program eligibility, appointment scheduling, and benefit questions. Common challenges include managing difficult or upset callers, staying updated on changing program guidelines, and maintaining accuracy while working efficiently. To manage these challenges, representatives benefit from strong communication skills, ongoing training, and support from supervisors and team members. Collaboration and regular team meetings help address issues and share best practices, creating a supportive work environment.
More about Wic Call Center jobs
What cities are hiring for Wic Call Center jobs? Cities with the most Wic Call Center job openings:
What states have the most Wic Call Center jobs? States with the most job openings for Wic Call Center jobs include:
What job categories do people searching Wic Call Center jobs look for? The top searched job categories for Wic Call Center jobs are:
Wic Call Center jobs near you
Infographic showing various Wic Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 78% Full Time, 13% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
WIC Nutrition Education Coordinator (RD)

WIC Nutrition Education Coordinator (RD)

COMMUNITY MEDICAL CENTERS INC

Stockton, CA • On-site

$38.82 - $41.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

At Community Medical Centers (CMC), we're passionate about improving health and well-being in the communities we call home. That's why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region's largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.
MISSION
Working together to improve health and well-being in our communities.
BENEFITS
  • Competitive Pay
  • Medical, Dental, & Vision benefits options for full-time employees
  • Flexible spending account for medical expenses
  • Dependent care
  • Employee assistance program
  • Life Insurance
  • Pet Insurance
  • Short Term/Long Term Disability Insurances
  • 403(b) retirement saving plan with company match
  • 10 paid sick days/12 Holidays/Vacations days vary on position
  • In Shape Discounted Gym Membership
  • Excellent growth and advancement opportunities
  • Collaborative and diverse environment
  • Learning and Development (Paid RD credentialing fees and Paid CEUs to help you continue growing)

POSITION SUMMARY:
The WIC Nutrition Education Coordinator is responsible for planning and administering the nutrition education activities for the WIC program and providing nutrition education, assessment, and services to WIC clients. This position reports to the WIC Program Manager.
SPECIFIC DUTIES:
  • Promotes the mission, vision, and values of the organization.
  • Develop and implement education materials for teaching.
  • Assist the WIC Program Manager in the development and implementation of the annual Nutrition Services Plan (NSP). Ensure all sites have the needed lesson plans and nutrition education materials needed to conduct classes and individual education.
  • Provide staff training on nutrition education lesson plans & methods of education.
  • Develop nutrition education classes and materials for WIC participants.
  • Develop and deliver educational in-services for staff enrichment.
  • Observe staff in individual and group sessions for accurate and appropriate delivery of effective education.
  • Evaluation of participant feedback as needed to make appropriate changes to nutrition education being given.
  • Provides nutrition education to WIC clients in individual and group settings.
  • Provides individual evidence-based counseling techniques and develops care plans for high-risk WIC participants and develops nutrition plans to support goals, and documents it in WIC's documentation system by the end of the day.
  • Develops nutrition plans to support goals and documents them in a complete, concise and appropriate manner.
  • Coordination of National Nutrition Month activities for all of Community Medical Centers
  • Makes appropriate referrals and follow-up appointments.
  • Communicate with local vendors regarding WIC-specific shopping or customer service issues as needed.
  • Promote breastfeeding as the norm to all pregnant and postpartum WIC participants, CMC patients, and their families.
  • Demonstrate use and issue breast pumps to breastfeeding participants.
  • Provides breastfeeding support for WIC participants. Refers to WIC International Board-Certified Lactation Consultant as needed.
  • Promotes breastfeeding as the norm to all pregnant and postpartum WIC participants and their families.
  • Travel to different sites as needed.
  • Performs other duties as assigned.

MINIMUM REQUIREMENT:
  • Bachelor's Degree and satisfactory completion of an internship approved by the Academy of Nutrition & Dietetics
  • Registered with the Commission on Dietetic Registration OR registered eligible, must pass RD exam within 6 months of hire.
  • Ability to relate to low income, minority individuals.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Basic knowledge of Microsoft Office, PowerPoint, Excel, Word, Publisher, and Outlook
  • Knowledge of nutrition and dietary principles to direct high quality nutritional care.
  • Knowledge of community nutrition assistance programs
  • Knowledge of instructional skills and techniques to influence and guide nutritional care of clients for health maintenance.
  • Skill in establishing and maintaining effective working relationships with employees and public.
  • Ability to communicate effectively orally and in writing.
  • Ability to identify problems, provide information, and recommend solutions.
  • Ability to interpret, adapt, and apply appropriate written guidelines and work practices.
  • Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups.
  • Knowledge of adult education philosophies and methods, individual and group education techniques.
  • Ability to organize work and perform in an effective manner.
  • Ability to learn quickly, function under limited supervision, and multitask accordingly.

TYPICAL PHYSICAL DEMANDS:
Requires frequent walking and standing for prolonged periods of time. Requires sitting for prolonged periods of time. Requires eye-hand coordination and manual dexterity necessary to utilize computer keyboard in daily activities. Requires ability to drive automobile or similar transportation to attend various clinics and other functions. Must be able to occasionally lift or push up to 50 pounds.
TYPICAL WORKING CONDITIONS:
Exposure to communicable diseases and other conditions common to public health and clinic environment.
This job description is not intended to be a complete list of all responsibilities, skills, or duties required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Community Medical Centers. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
Community Medical Centers is an Equal Opportunity Employer. It is CMC's policy to provide equal employment opportunities to all persons, regardless of age, national origin, race (including hair texture and hairstyle), color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

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