Wic Call Center Jobs (NOW HIRING)

Primary Purpose:

Under indirect supervision, accurately and efficiently assess income/address and eligibility of WIC participants in regards to Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of basic WIC services including anthropometric/hematological screening. Supports the mission, goals and objectives of Kalihi-Palama Health Center.

Essential Duties:

• Maintain professional customer service towards all participants and staff
• Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine
• Accurately orients participants to the WIC program
• Accurately explains the WIC program/history/foods approved
• Able to use audio visual equipment for WIC orientation video
• Use the HIWIC system to perform essential duties and other duties as assigned

· Accurately determines and records first and second authorized caregivers

• Accurately able to verbally explain e-WIC card
• How to issue an e-WIC card/activation
• Maintain security of eWIC cards and WIC mail.
• Accurately able to assist setting participants PIN
• Able to direct participants in resetting/unlocking using IVR number
• Ability to deactivate card and set appointment for participant to retrieve a new card
• Ability to issue benefits if food packages are assigned. Refer WIC client to appropriate staff if food package changes are needed.
• Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients.
• Can accurately verbally outline all aspects of WIC eligibility requirements: ID, household income eligibility, and what documents are required to prove eligibility and Med-Quest verification
• Check demographics: address, phone and zip code at each visit
• Accurately input proof of income, address, and identification to determine WIC eligibility
• Accurately records new pregnancy and end of pregnancy
• Accurately complete in-state WIC transfers
• Accurately print Verification of Certification (VOC)
• Knows contact information to other WIC programs to help clients transfer if needed
• Set up appointments for WIC VOC referrals
• Initiate presumptive eligibility whenever possible
• Accurately screens and transfers calls/emails
• Accurately schedule and reschedule WIC appointments over the phone and in clinic
• Give directions to KPHC WIC clinic via all modes of transportation
• Answer the phone, takes messages, return phone calls
• Send WIC letters for applying to WIC, WIC orientation, and missed appointments
• Retrieve and call missed appointments
• Retrieve and call appointment reminders
• Retrieve phone messages/emails and returns calls/email in a timely manner
• Pre-certify and complete WIC referrals
• Accurately measures and records anthropometric data
• Accurately measures and records hematological data
• Order and update supplies for the hematological area
• Able to follow ethical guidelines and assure confidentiality of participant information (HIPAA)
• How to look up history of contacts
• How to look up in notices tab, what type of appointment is needed
• Monthly participant caseload/no-show rate
• How to do monthly time study for State Department of Health WIC office
• Able to follow Special Formula ordering, receiving and issuing guidelines
• Able to retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC.

· Correctly does nutrition education (NE) contacts for low-risk clients, gets needed forms and makes correct next appointment

· Issues CPA assigned WIC food benefits

• Appropriately refer high risk clients to the WIC Registered Dietitian
• Appropriately refer WIC clients to Kalihi-Palama Health Center for additional resources
• Appropriately refer to community resources/healthcare providers.
• Assist with outreach activities.
• Able to provide interpretation in proficient language(s)
• Scan all necessary and required documents in HIWIC
• Regular and reliable on-site attendance is required.

Other Duties:

· Cooperates with all other staff members in accomplishment of own job duties

· Serves as team player, exhibiting traits of courtesy, caring, helpfulness and respect

• Maintain positive customer relationships through effective communication
• Maintains cultural sensitivity towards participants and staff

· Perform other related duties and accepts responsibility as assigned

· Use equipment and materials properly

· Operates audiovisual equipment/computer systems/applications

Minimum Qualification Requirements:

Skills/Knowledge:

· Able to speak and write English well

· Bilingual (Preferred)

· Familiar with community resources

· Able to train other staff in HI WIC and WIC orientation

· Able to work alone and with initiative

· Genuinely wants to help WIC participants

· Willing to be a critical thinker, assume leadership and support the KPHC-WIC team

· Must be able to work with culturally and socio-economically diverse staff and participants

· Able to work calmly and effectively under stressful situations

Education:

· High School diploma or GED equivalent required

· Some college desired

Experience:

· One year experience in customer service in a hospitality, office, or healthcare setting required

· One year working with infants/children in a day care, school, community setting OR currently enrolled in a bachelor's of science in nutrition degree accredited program preferred

· Ability to communicate effectively orally and in writing

· Work effectively with multi-ethnic individuals

· Competent with computers, office machines and office procedures. Able to type 35 wpm on a word processor. Must be able to multi-task.

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.