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Wic Call Center information

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How much do wic call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for wic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WIC Call Center Representative, and why are they important?

To excel as a WIC Call Center Representative, you need strong customer service skills, knowledge of WIC program guidelines, and at least a high school diploma or equivalent. Familiarity with call center software, data entry systems, and common office applications is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client needs and provide support. These competencies ensure accurate information delivery, positive client experiences, and efficient program operations.

What is the difference between Wic Call Center vs Wic Nutritionist?

AspectWic Call CenterWic Nutritionist
CredentialsCustomer service training, sometimes certification in health or nutritionRegistered Dietitian (RD) or Nutritionist certification, relevant degrees
Work EnvironmentCall center setting, remote or office-based, customer support focusClinic or community setting, direct client interaction, counseling
Employer & IndustryWic programs, healthcare agencies, governmentHealthcare facilities, private practices, community health programs
Job FocusProviding information, scheduling, and support via callsAssessing nutritional needs, creating diet plans, counseling

Wic Call Center roles primarily involve customer support and information dissemination within Wic programs, often requiring customer service skills and health knowledge. Wic Nutritionists focus on direct nutritional counseling and assessment, requiring specialized credentials. While both work within the Wic and healthcare industry, their roles differ in scope and responsibilities.

What is a WIC Call Center?

A WIC Call Center is a dedicated support service that assists participants of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Staff at the call center help clients with scheduling appointments, answering questions about program eligibility, providing information on nutrition benefits, and troubleshooting issues related to EBT cards or benefits. They serve as a central point of contact to ensure participants receive the support and information needed to access WIC services effectively.

What are some common challenges faced by WIC Call Center representatives, and how can they be managed?

WIC Call Center representatives often handle a high volume of calls from clients seeking assistance with program eligibility, appointment scheduling, and benefit questions. Common challenges include managing difficult or upset callers, staying updated on changing program guidelines, and maintaining accuracy while working efficiently. To manage these challenges, representatives benefit from strong communication skills, ongoing training, and support from supervisors and team members. Collaboration and regular team meetings help address issues and share best practices, creating a supportive work environment.
More about Wic Call Center jobs
What cities are hiring for Wic Call Center jobs? Cities with the most Wic Call Center job openings:
What states have the most Wic Call Center jobs? States with the most job openings for Wic Call Center jobs include:
What job categories do people searching Wic Call Center jobs look for? The top searched job categories for Wic Call Center jobs are:
Wic Call Center jobs near you
Infographic showing various Wic Call Center job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
WIC Customer Service Representative

WIC Customer Service Representative

Georgia Department of Public Health (GA)

Atlanta, GA

$35K/yr

Other

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Description We are Accepting Applications for the Following Position: WIC Customer Service Representative 1 (10596) Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team.

For more information about our agency please visit dekalbpublichealth.com. LOCATION : Clifton Springs Health Center DIVISION/DEPARTMENT : Community Health - MCH SALARY INFORMATION : $35,007.80 Annually / Pay Grade F / Job Code GST120 EXCEPTIONAL BENEFITS INCLUDE: . 13 Paid Holidays

3 Weeks Annual Leave . 3 Weeks Sick Leave . Flexible Schedules within our core working hours of M-F 8:15am-5pm .

Pension Plan . Employer 401K Match . Payroll Deductible Health Benefits .

Payroll Deductible Flex Benefits . Flexible Spending Accounts . Worksite Wellness .

Diverse Workforce . Opportunities for Growth . Hybrid teleworking option for eligible positions after probation Job Responsibilities Under supervision of WIC Office Supervisor performs work that requires independent judgment.

1. Reallocates task as necessary 2. Schedules WIC appointments for clients 3.

Verifies accuracy of data entered by clerical staff using Chart Monitoring logs. 4. Monitors security of voucher paper, printed vouchers, and computer system.

Responsible for clerical support for WIC Department. 1. Serves clients in a professional manner.

Courteously greets all individuals who are requesting services. 2. Receives, screens, and directs telephone calls to the appropriate staff member.

Answers telephones courteously, receives and notes caller's questions, requests, and needs and routes call to appropriate staff immediately upon receipt. 3. Returns calls from voicemail messages within one business day.

4. Answers client's questions regarding services offered, business hours, and the Eligibility process. 5.

Conducts WIC Intake through GA Gateway, Gimms, Grits, GWIS, WEC-Scanned item to gateway. Applications may be received through Worker Portal and/or Customer Portal. 6.

Reviews for appropriate documentation; client's identifications, proof of residence and proof of income and scan all documentation into GA Gateway and Insight. 7. Provides and explains to clients the Rights and Responsibilities form.

Obtains signature from client acknowledging understanding of form. Scan form into front in system. 8.

Receives and distributes incoming correspondence. 9. Directs clients appropriately to maintain clinic flow.

10. Updates client's information. Import from GA Gateway (GA WIC Intake system) into Front-End system 11.

Records type of interaction with each client using Daily Activity PARS form. Submits form to assign staff member within clinic. Enters clinic activity into PARS database 12.

Issues vouchers and schedules next appointment for secondary nutrition education. 13. Instructs clients on use of WIC vouchers and grocery vendor system and dual participation.

14. Refers clients to other services offered by health center if needed. 15.

Prints vouchers on demand for clients and documents all overrides. 16. Contacts clients from customer portal notification pulled from SharePoint no less than 24 hours after receiving the information from gateway to complete the intake processes.

17. Maintains an orderly work area. 18.

Contacts Clients listed on Clients Without Issues Report to inform of current eligibility status. 19. Follows established procedures in facilitating WIC transfers.

20. Access policies and procedures disseminated by State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health. Maintain knowledge and execute daily responsibilities by compliance of and referencing policies and procedures.

Minimum Qualifications High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Additional Information NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email.

All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification.

We have the right to close any position at any time for any reason. Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

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