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West Call Center Jobs (NOW HIRING)

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people ... Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote) Assignment: Full Time, ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ... About Big Brand Tire & Service We're expanding rapidly across the West, pairing world-class service ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ... About Big Brand Tire & Service We're expanding rapidly across the West, pairing world-class service ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA

$19 - $26/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ... About Big Brand Tire & Service We're expanding rapidly across the West, pairing world-class service ...

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West Call Center information

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How much do west call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for west call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a West Call Center?

A West Call Center is a customer service facility operated by West Corporation, now known as Intrado, that handles inbound and outbound communications on behalf of various clients. These centers manage customer inquiries, technical support, sales, and other services through phone, email, or chat. West Call Centers are known for providing outsourced solutions to companies in industries such as healthcare, telecommunications, finance, and retail. Employees typically work as call center agents, supervisors, or managers, focusing on delivering quality customer experiences and meeting client expectations.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is commonly required. Patience, resilience, and a customer-focused attitude are critical soft skills that set top performers apart. These skills ensure efficient issue resolution, high customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What are some common challenges faced by agents in a West Call Center, and how can they be managed effectively?

Agents in a West Call Center often encounter high call volumes, handling diverse customer inquiries, and maintaining composure during difficult interactions. Managing these challenges requires strong communication skills, resilience, and effective time management. Many centers offer ongoing training, peer support, and access to supervisors to help agents navigate tough situations and continuously improve their performance. Staying organized and maintaining a positive attitude can also make a significant difference in daily operations.

What is the difference between West Call Center vs Customer Service Representative?

AspectWest Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often in a corporate officeCall center or retail environment, often in office settings
Employer & Industry UsageCommon in telecommunications, finance, and tech companiesCommon across retail, healthcare, and service industries
Search & Comparison IntentPeople comparing call center roles and customer support jobsPeople seeking customer support or client interaction roles

The West Call Center and Customer Service Representative roles share similar credentials and work environments, often found in call centers across various industries. While both involve customer interaction, West Call Center positions typically focus on inbound or outbound calls for specific companies, whereas Customer Service Representatives may handle broader client support tasks. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the best call center company to work for?

The best call center company to work for varies based on individual preferences, but reputable employers often include large, well-known firms with positive employee reviews, competitive pay, and good benefits. Factors such as work environment, training programs, and opportunities for advancement are also important when evaluating potential employers in the call center industry.
More about West Call Center jobs

What cities are hiring for West Call Center jobs?

Cities with the most West Call Center job openings:

What states have the most West Call Center jobs?

States with the most job openings for West Call Center jobs include:

What job categories do people searching West Call Center jobs look for?

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West Call Center jobs near you
Infographic showing various West Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative (Part Time)

West Coast University, Inc.

Anaheim, CA • On-site

$21.43 - $28.95/hr

Part-time

Re-posted 12 days ago

West Coast University rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

519th of 628 rated colleges and universities

Job description

Choose To Make A Difference
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.
You will make an impact by:
  • Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
  • Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
  • Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
  • Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
  • Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
  • Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
  • Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:
  • Minimum 2 years' experience preferred.
  • Customer Service experience.
  • A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
  • Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
  • Telephone Auto Dialing System experience preferred.

Education:
  • High School Graduate or equivalent required.

CA Salary Range
USD $21.43 - USD $28.95 /Hr.
Bonus Eligible
No
WCU Company Overview
Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University.
At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.
WCU EEO Statement
West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

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