Wells Fargo Customer Service Jobs (NOW HIRING)

About this role:

Wells Fargo is seeking a Lead Commercial Lending Servicing Representative in Commercial Lending Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience in reviewing commercial loan documentation
• Experience working in AFS, Loan IQ (LIQ), E-Trac, nCino, ICMP, or other systems of record
• Ability to interact with all levels of an organization, including management
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Proven organizational, multi-tasking, and prioritizing skills, as well as the ability to influence and negotiate
• Proven analytical and problem-solving skills, along with the ability to work independently and/or as a member of a high-performance team against aggressive deadlines
• Experience with Florida state statues and laws

Job Expectations:

• Hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 7711 Plantation Rd., Roanoke, VA

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.