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How much do pnc bank customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for pnc bank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for a PNC Bank Customer Service representative?

A typical day for a PNC Bank Customer Service representative involves assisting customers with account inquiries, handling transactions, resolving issues, and providing information about banking products and services. Representatives spend their time interacting with customers both in person and over the phone, often collaborating with colleagues from other departments to resolve complex requests. The role requires strong attention to detail as you process financial transactions and comply with security protocols. Working in a team-oriented environment, you’ll also be expected to stay up-to-date with banking policies and contribute to delivering an excellent customer experience.

What is a PNC Bank Customer Service job?

A PNC Bank Customer Service job involves assisting customers with their banking needs, such as account inquiries, transactions, and troubleshooting issues. Representatives provide support through phone, chat, or in-person interactions at branches. They answer questions about accounts, loans, credit cards, and online banking services. Strong communication and problem-solving skills are essential to ensure customer satisfaction and adherence to bank policies.

What are the key skills and qualifications needed to thrive in the Pnc Bank Customer Service position, and why are they important?

To thrive as a PNC Bank Customer Service representative, you need strong communication abilities, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is typically required for the role. Excellent problem-solving skills, patience, and the ability to remain calm under pressure are important soft skills that set candidates apart. These skills ensure that customers receive efficient, accurate, and positive service, directly impacting customer satisfaction and the bank's reputation.

More about Pnc Bank Customer Service jobs
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Pnc Bank Customer Service jobs near you
Banking Advisor III - PNC Private Bank

Banking Advisor III - PNC Private Bank

PNC Bank

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 334 frontline employees who took The Breakroom Quiz

72nd of 141 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Banking Advisor III within the PNC Private Bank organization, you will be based in Austin, TX.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Identifies and provides guidance and advice on appropriate credit and cash management solutions for current and prospective high-net worth clients as part of a broader Private Banking team. Meets with internal and external clients to introduce and sell AMG banking products and services.
  • Proficient at building relationships with internal and external partners, clients and COIs. Makes day-to-day decisions in executing AMG banking transactions to ensure quality and efficiency.
  • Proficient in the origination, financial analysis, negotiation and documentation of credit and non-credit banking products and services. Manages/monitors book of business to ensure client satisfaction, client retention and expansion of sales revenue.
  • Demonstrates strong ability to analyze, evaluate and mitigate credit risk for complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.
  • Provides leadership and mentoring to junior members of team. Ensures compliance with current banking policies and regulations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBook Of Business, Client Satisfaction, Customer Retentions, Financial Management, Financial Performance, Portfolio Management, Sales ProcessCompetenciesClient Relationship Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Problem Solving, Products and Services, Selling.Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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