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M&T Bank Customer Service Jobs (NOW HIRING)

M&T Bank

Commercial Customer Service Specialist

Buffalo, NY · On-site

$20.55 - $34.25/hr

Act as the primary customer service contact for in-bound customer / client calls solving problems ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Merchant Customer Service Specialist I

Buffalo, NY · On-site

$20.55 - $34.25/hr

Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Womelsdorf, PA

$18.60/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

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How much do m&t bank customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for m&t bank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an M&T Bank customer service representative do?

An M&T Bank Customer Service Representative assists customers by addressing their questions, concerns, and requests related to bank accounts, products, and services. They help with tasks such as opening new accounts, resolving account issues, processing transactions, and providing information about banking products. Representatives may interact with customers in person, over the phone, or via online channels to ensure a positive banking experience. They are also responsible for maintaining security and confidentiality of customer information while offering efficient and friendly service.

What are the key skills and qualifications needed to thrive as an M&T Bank customer service representative?

To thrive as an M&T Bank Customer Service Representative, you need strong communication skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with banking software, CRM systems, and digital transaction tools is commonly required. Exceptional problem-solving, patience, and interpersonal skills help you build rapport with customers and resolve their concerns effectively. These abilities ensure excellent service delivery, customer satisfaction, and trust in the bank's services.

What are some common challenges faced by M&T Bank customer service representatives, and how are they typically addressed?

M&T Bank Customer Service representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and resolving sensitive banking issues. To address these, M&T Bank provides thorough training, ongoing support from supervisors, and access to a knowledge base. Team members are encouraged to collaborate and share best practices, ensuring customers receive accurate and timely assistance. Additionally, representatives have opportunities to develop problem-solving and communication skills, which are crucial for overcoming daily challenges in the role.

What is the difference between M&T Bank Customer Service vs M&T Bank Teller?

AspectM&T Bank Customer ServiceM&T Bank Teller
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentCall centers, branch support, online platformsBank branches, face-to-face customer interactions
Primary ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess transactions, handle cash, assist customers in-branch

While both roles involve customer interaction within M&T Bank, Customer Service representatives primarily handle inquiries and support remotely or over the phone, whereas Tellers work directly with customers in branches performing transactions. Both roles require strong communication skills and banking knowledge, but Tellers focus more on cash handling and in-person service, while Customer Service roles emphasize problem-solving and account support.

More about M T Bank Customer Service jobs
What job categories do people searching M&T Bank Customer Service jobs look for? The top searched job categories for M&T Bank Customer Service jobs are:
M T Bank Customer Service jobs near you
Infographic showing various M&T Bank Customer Service job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Associate Advisor - M&T Bank

LPL Financial

Buffalo, NY

Full-time

Re-posted 13 days ago

LPL Financial rating

7.5

Company rating: 7.5 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

116th of 150 rated financial services

Job description

Your career path should lead to real opportunity

LPL Financial partners with banks to offer a complete menu of financial services to bank clients. This employment opportunity at M&T Bank in Buffalo, NY would allow you to join the Investment Program at M&T Bank as an Associate Financial Advisor associated with LPL Financial. Under this model Financial Advisors are not employees of LPL Financial.

The Investment Program at M&T Bank supports the local community with a complete menu of financial services. You will join a team that is dedicated to helping clients in every stage of their financial life.

This exciting position will allow you to grow your career and business, helping the people and families that look to M&T Bank for financial solutions. This position will offer:

  • The ability to build a strong client base with the Bank's exceptional referral system
  • The opportunity to find new clients via the bank's client base
  • The opportunity to create client solutions without proprietary products
  • The ability to grow your business with LPL's combination of tools, technology, and support
  • The benefit of LPL's experience helping financial institutions grow and maximize their investment programs
  • The opportunity to capitalize on the bank's reputation and community standing

As an advisor associated with LPL Financial, you benefit from our commitment to take care of you so you can take care of your clients. Your partnership includes:

  • Access to our proprietary technology and a suite of customized services
  • An open architecture platform with access to thousands of investment products from leading third-party product sponsors
  • Resources and expertise across the firm to help you create client solutions
  • The freedom to create solutions specific to your client's goals

Whatever your vision of success, we're with you every step of the way.

Requirements:

  • Series 7 and 66 (63/65) required
  • Insurance license required
  • Three or more years of investment sales experience

Apply online at:By submitting an application, you are not applying for employment with LPL Financial. Employment is with M&T Bank, however, in accordance with regulatory requirements, LPL Financial would hold your securities/insurance licenses.

***REQUIRED DISCLOSURE(S)

These investment products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, M&T Bank.

Tracking # 1-05026674


Pay Range:70,000-73,000


The salary range is dependent on a number of factors, including the applicant's skill, experience, and work location. This position is also eligible to earn sales incentive compensation.

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