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Weekend Support Jobs in Hackensack, NJ (NOW HIRING)

Garan, Incorporated

Senior Tech Lead Support

New York, NY · On-site

$100K/yr

Provide remote support to users at other Garan locations and participate in help desk rotation, including after-hours or weekend support as required. * 5 days in-office with occasional after hours ...

Garan, Incorporated

Senior Tech Lead Support

New York, NY · On-site

$100K/yr

Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required. * 5 days in-office with occasional after hours ...

New York City | Jobs

Desktop Support Technician

Manhattan, NY · Hybrid

$22.25 - $28.50/hr

Special projects, requiring after-hours support, weekend support. * Construct, install, and test customized configurations based on various platforms and operating systems. * Assess and implement ...

Accenture

KDB platform Support Engineer

Morristown, NJ · On-site

$44 - $54/hr

This role has an element of weekend support, on a rotation basis. This role requires working onsite with the client 3 days per week in Pennington, NJ Basic Qualifications: * Minimum 5 years of work ...

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Weekend Support information

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$12

$20

$28

How much do weekend support jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend support in Hackensack, NJ is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.31 per hour, depending on experience, location, and employer.

What Are Weekend Support Jobs?

Weekend support jobs include a variety of roles in tech support, customer service, and similar positions. Most of these jobs are part-time and take place Saturday-Sunday, but some companies have other definitions of weekend shifts and could start them as early as Thursday. In this type of role, you may work at a call center, in an office environment, or virtually from home to answer questions, troubleshoot problems, and otherwise provide help to customers or other employees. Many details of this job vary by company. For example, if an employer sells enterprise software, weekend support positions may focus on answering questions from users trying to perform specific tasks with that software.

What are the key skills and qualifications needed to thrive as a Weekend Support, and why are they important?

To thrive as a Weekend Support professional, you typically need strong customer service skills, problem-solving abilities, and familiarity with company protocols or relevant industry knowledge. Experience with ticketing systems, CRM software, and sometimes basic troubleshooting tools is often required. Excellent communication, reliability, and the ability to remain calm under pressure are crucial soft skills for this role. These qualities ensure that customer issues are efficiently resolved and service standards are maintained during off-peak hours.

What are the typical responsibilities and expectations for someone working in a Weekend Support role?

In a Weekend Support role, you are primarily responsible for providing customer or technical assistance during weekends when regular staff may be unavailable. This often involves responding to urgent inquiries, troubleshooting issues, escalating problems as needed, and documenting actions taken. You may work independently or as part of a small team, collaborating with weekday staff to ensure seamless handoff and continuity of support. Flexibility, strong communication skills, and the ability to handle high-pressure situations are valuable in this role, as weekend shifts can sometimes bring unexpected challenges.

What are Weekend Support roles?

Weekend Support roles are positions that provide assistance, technical support, or customer service specifically during the weekend. These roles are crucial for companies that operate outside standard weekday hours, ensuring customers or users receive help when they need it most. Weekend Support staff may work in IT, customer service, healthcare, or other industries, responding to inquiries, troubleshooting issues, and maintaining service continuity. Shifts typically cover Saturdays and Sundays, and may include evenings or nights depending on the employer's needs.

What is the difference between Weekend Support vs Customer Service Representative?

AspectWeekend SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, retail, healthcare, or hospitality during weekendsCall centers, retail, or office settings, primarily weekdays but often includes weekends
Employer & Industry UsageRetail, healthcare, hospitality, logisticsRetail, telecommunications, finance, and service industries
Common Search & ComparisonYesYes

Weekend Support roles focus on providing assistance during weekends, often in retail, healthcare, or hospitality sectors, with similar credentials to customer service roles. Customer Service Representatives typically work weekdays but may also cover weekends, handling customer inquiries across various industries. While both roles involve communication and problem-solving, Weekend Support is specifically tailored for weekend shifts, making it ideal for those seeking weekend employment opportunities.

More about Weekend Support jobs
What are the most commonly searched types of Support jobs in Hackensack, NJ? The most popular types of Support jobs in Hackensack, NJ are:
What job categories do people searching Weekend Support jobs in Hackensack, NJ look for? The top searched job categories for Weekend Support jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Weekend Support jobs? Cities near Hackensack, NJ with the most Weekend Support job openings:
Weekend Support jobs near you
Senior Tech Lead Support

Senior Tech Lead Support

Garan, Incorporated

New York, NY

$100K/yr

Full-time

Posted 6 days ago

Job description

Title: Senior Tech Lead Support

Location: New York

Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children's apparel, with global offices across the United States, Asia, and Central America.

Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides handson enduser support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement.

The Senior Tech Lead Support is employeeexperience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization.

This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering highquality user support and technical expertise within their areas of responsibility.

Duties and Responsibilities
  • Provide handson enduser support for Windows and Mac desktops, laptops, and peripherals via phone, email, remoteassistance tools, and onsite support.
  • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment.
  • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools.
  • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints.
  • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver enduser training and documentation as needed.
  • Support and troubleshoot AIpowered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency.
  • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements.
  • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting.
  • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spareparts inventory.
  • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience.
  • Provide remote support to users at other Garan locations and participate in help desk rotation, including afterhours or weekend support as required.
  • 5 days in-office with occasional after hours and weekend support shifts
  • Limited travel to other Garan offices (as needed)
Preferred Qualifications
  • Experience supporting Microsoft Exchange and enterprise business applications.
  • Experience using Microsoft Copilot or similar tools to improve enduser productivity and workflows.
  • Experience with mobile and endpoint management solutions (MDM/UEM).
  • Comfortable supporting and communicating with senior leadership and Clevel executives.
  • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar).
  • Experience onboarding new users.
Knowledge, Skills, and Abilities
  • Strong knowledge of macOS administration, imaging, and directory services.
  • Experience supporting Windows 10/11 and Microsoft 365 applications.
  • Strong understanding of AI technologies and their application in enduser support.
  • Experience with Mac MDM tools; Kandji and Jamf
  • Basic TCP/IP troubleshooting skills.
  • Working knowledge of Adobe Creative Cloud.
  • Experience supporting highend color printers.
  • Working knowledge of remote connectivity tools (e.g., RDP, VPN).
  • Strong understanding of hardware and software asset management practices.
  • Advanced knowledge of PC and Mac operating systems and hardware.
  • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows.
  • Familiarity with ServiceNow CMDB and IT asset management practices.
  • Strong communication skills and the ability to work effectively with employees at all levels.
  • Ability to work independently with minimal supervision and adapt to new responsibilities.
Credentials and Experience
  • Bachelor's degree in a computerrelated field.
  • 3 to 5 years of experience
Salary

Starting at $100,000/year.

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