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Weekend Software Support Engineer Jobs in West Virginia

Coalition, Inc.

Document Support Engineer

WV · On-site +1

$94K/yr

Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers. As a Support Engineer, you will develop and support new templates ...

Elite Technology

Senior Software Engineer

Charleston, WV

$155K - $173K/yr

Mentor and support engineers, fostering strong engineering judgment, collaboration, ownership, and ... Expert-level knowledge of software architecture and system design * Proven experience delivering ...

ITW Avery Weigh-Tronix

Embedded Software Engineer

WV

$122K - $161K/yr

The Embedded Software Engineer is responsible for the design, development, testing, and support of embedded software solutions for both existing and new products, including new hardware bring-up, low ...

Leidos

Software Engineer

Morgantown, WV · On-site +1

$69K - $125K/yr

Support creation and updating of all relevant documentation and specifications for design ... software development process fundamentals. * Strong, self-motivated desire to learn new programming ...

Leidos

Software Engineer

Morgantown, WV · On-site +1

$69K - $125K/yr

Support creation and updating of all relevant documentation and specifications for design ... software development process fundamentals. * Strong, self-motivated desire to learn new programming ...

Leidos

Software Engineer

Morgantown, WV · On-site +1

$69K - $125K/yr

Support creation and updating of all relevant documentation and specifications for design ... software development process fundamentals. * Strong, self-motivated desire to learn new programming ...

Leidos

Software Engineer

Morgantown, WV · On-site +1

$69K - $125K/yr

Support creation and updating of all relevant documentation and specifications for design ... software development process fundamentals. * Strong, self-motivated desire to learn new programming ...

Cengage Learning

Software Engineer

Charleston, WV

As a Software Engineer, you will deliver a world-class experience for learners and instructors on ... Develop scalable, high-performance backend services and RESTful APIs to support frontend ...

Danaher

Software Engineer Internships

Morgantown, WV · On-site

About Software Engineering Roles at Danaher Are you passionate about building real-world ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Huntington, WV · On-site

About Software Engineering Roles at Danaher Are you passionate about building real-world ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Charleston, WV · On-site

About Software Engineering Roles at Danaher Are you passionate about building real-world ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Parkersburg, WV · On-site

About Software Engineering Roles at Danaher Are you passionate about building real-world ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Wheeling, WV · On-site

About Software Engineering Roles at Danaher Are you passionate about building real-world ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

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Weekend Software Support Engineer information

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What job categories do people searching Weekend Software Support Engineer jobs in West Virginia look for? The top searched job categories for Weekend Software Support Engineer jobs in West Virginia are:
What cities in West Virginia are hiring for Weekend Software Support Engineer jobs? Cities in West Virginia with the most Weekend Software Support Engineer job openings:
Weekend Software Support Engineer jobs near you
Document Support Engineer

Document Support Engineer

Coalition, Inc.

WV • On-site, Remote

$94K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

About the role

The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.


As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to daytoday impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer.
Responsibilities
  • Own the endtoend lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines - from design and implementation through testing, rollout, and ongoing maintenance.
  • Translate insurance product requirements into schemadriven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
  • Develop, debug, and optimize document templates, including diagnosing datamapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
  • Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
  • Triage, prioritize, and resolve documentrelated requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
  • Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
  • Act as a subjectmatter expert on document behavior and configuration, providing guidance to crossfunctional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.
  • Collaborate across time zones and teams (Engineering, Product, Underwriting, Operations, and others) to support document maintenance, launches, migrations, and experiments that rely on accurate and timely document generation.
Skills and Qualifications
  • Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
  • Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
  • Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work handson in production document templates.
  • Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
  • Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
  • Strong collaboration skills with crossfunctional teams (Engineering, Product, Underwriting, Operations, and others) in a fastpaced environment.
  • High attention to detail and quality, especially in customerfacing documents where accuracy, consistency, and compliance are critical.
  • Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.

Bonus Points

  • Experience with documents, templating and document management
  • Experience with Project management
Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $63,800/year in our lowest geographic market up to $94,050/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
  • Competitive compensation and opportunity for advancement

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