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Weekend Software Support Engineer Jobs in Illinois

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... M software, VB, VBA (plus) Company : Fictiv is a digital manufacturing and supply chain company ...

Fin

Technical Support Engineer

Chicago, IL · On-site

... software companies in the world with nearly 30,000 global businesses using our products to ... The Technical Support Engineer team is looking for an individual with engineering and or web ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... weekend rotation. What You'll Need: * 2+ years of full-time, professional experience in Trade ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... This is a full time position and does require working the occasional holiday and/or weekend to ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... weekend rotation. What You'll Need: * 2+ years of full-time, professional experience in Trade ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... This is a full time position and does require working the occasional holiday and/or weekend to ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

AHEAD builds platforms for digital business and is seeking a Desktop Support Engineer to serve as a ... software applications. Responsibilities : • Serve as a point of contact for users seeking ...

AHEAD

Desktop Support Engineer

Libertyville, IL

$65K - $75K/yr

By weaving together advances in cloud infrastructure, automation and analytics, and software ... Provide troubleshooting and technical support for Windows and macOS laptops  * Provide ...

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Weekend Software Support Engineer information

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
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Weekend Software Support Engineer jobs near you

Senior Trade Support Engineer

CTC Lateral - Website & LinkedIn

Chicago, IL • On-site

Other

Re-posted 10 days ago

Job description

We are seeking a highly motivated, technically adept Senior Trade Support Engineer. In this high-impact role, you'll collaborate directly with traders and developers to troubleshoot critical live trading issues, manage complex incidents, and ensure the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams. This is an individual contributor role for a seasoned engineer who relishes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation. 

WHAT YOU'LL DO

  • Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders. 
  • Monitor real-time production environments, respond to anomalies, and escalate as needed. 
  • Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency. 
  • Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery. 
  • Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives). 
  • Own incident response, follow up on lessons learned, and drive continuous improvement of support operations. 

WHAT WE'RE LOOKING FOR

  • Advanced knowledge of Linux; strong troubleshooting experience via CLI. 
  • Experience working within the options space and familiar with one core market CME-Cboe.
  • Proficient in Python and Bash scripting for automation. 
  • Experience querying databases (SQL, Snowflake). 
  • Prior experience supporting trading systems in a high-pressure, fast-paced environment. 
  • Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams. 
  • Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement. 

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