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Weekend Remote Email Support Jobs in Oregon (NOW HIRING)

Billing Specialist (US Weekend)

OR · On-site +1

$19.25 - $26/hr

Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent ...

New

Court Support Specialist

OR · On-site +1

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... Communicate accurately and professionally through remote voice calls and emails with a positive ...

New

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Some evening and weekend hours are required. Travel Salary Range: $65,000 - $75,000 Other benefits ... Apply by sending an email to support_jobs@membean.com with your resume and a brief cover letter ...

... via phone, email, and remote sessions. * Interacting with customers at all levels, with ... Managing and working support tickets per industry best practices utilizing existing CRM systems.

Company Description HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national ... Please call and e-mail your resume to Brianne Salazar (Office number: 321-710-4799) for immediate ...

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 1-20

Weekend Remote Email Support information

What is the difference between Weekend Remote Email Support vs Weekend Remote Customer Service Representative?

AspectWeekend Remote Email SupportWeekend Remote Customer Service Representative
CredentialsBasic computer skills, customer service experienceSimilar credentials, often including communication skills
Work EnvironmentPrimarily email communication, remote setupRemote, may include phone and chat support
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across retail, telecom, and hospitality
Search & Comparison IntentFocus on email-based support rolesBroader customer support roles including phone/chat

Weekend Remote Email Support involves handling customer inquiries mainly via email, requiring strong written communication skills. In contrast, Weekend Remote Customer Service Representatives often manage multiple channels like phone, chat, and email. Both roles are remote, require customer service experience, and are common in various industries. The key difference lies in the communication channels used and the scope of interaction.

What are popular job titles related to Weekend Remote Email Support jobs in Oregon?

For Weekend Remote Email Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Weekend Remote Email Support jobs in Oregon look for?

The top searched job categories for Weekend Remote Email Support jobs in Oregon are:

What cities in Oregon are hiring for Weekend Remote Email Support jobs?

Cities in Oregon with the most Weekend Remote Email Support job openings:

Federal Premium Support Specialist - Remote

OR • On-site, Remote


SolarWinds

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

People enjoy working here

Good employer

Respectful managers


Full-time

Posted 29 days ago


Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

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