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Chatbot Support Jobs in Oregon (NOW HIRING)

Empower AI Inc.

... IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools * Experience leveraging user-centered design methodologies to manage a technology stack that supports business ...

Empower AI Inc.

... IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools * Experience leveraging user-centered design methodologies to manage a technology stack that supports business ...

Empower AI Inc.

I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty ... Chatbot). * Relevant experience as a KM within Department of Transportation (DOT) * Experience with ...

Empower AI Inc.

I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty ... Chatbot). * Relevant experience as a KM within Department of Transportation (DOT) * Experience with ...

LTS

Senior AI Identity Platform Engineer

OR · Remote

$104K - $143K/yr

We're building an AI-native engineering platform supporting the modernization of mission-critical ... This is not another chatbot. Using LLMs, AI agents, secure identity architectures, and AI-assisted ...

New

LTS

Senior Agentic AI Software Engineer

OR · On-site +1

$122K - $161K/yr

We're building an AI-native engineering platform supporting the modernization of mission-critical ... This is not another chatbot. Using LLMs, autonomous agents, AI-assisted development, parallel ...

New

LTS

Senior Applied AI Engineer

OR · Remote

$122K - $161K/yr

This is not another chatbot. Using LLMs, autonomous agents, AI-assisted development, parallel ... Experience supporting healthcare, Federal Government, or other highly regulated environments.

New

LTS

Senior Front-End Agentic AI Engineer

OR · Remote

$122K - $168K/yr

We're building an AI-native engineering platform supporting the modernization of mission-critical ... This is not another chatbot. Using AI agents, LLMs, parallel workflows, and model-assisted ...

New

Genpact

$63 - $83/hr

Provide technical leadership during pre-sales and delivery: support proposal writing with technical ... and chatbot/agent integration for customer self-service. * Fluency in emerging "agentic" AI ...

All JobsChatbot Support JobsChatbot Support Jobs in Oregon

Chatbot Support information

What are the typical responsibilities of a Chatbot Support professional on a daily basis?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a Chatbot Support job?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in Oregon? For Chatbot Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Oregon look for? The top searched job categories for Chatbot Support jobs in Oregon are:
What cities in Oregon are hiring for Chatbot Support jobs? Cities in Oregon with the most Chatbot Support job openings:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in Oregon as of July 2026, with employment types broken down into 7% Locum Tenens, 55% As Needed, 22% Full Time, 1% Part Time, 14% Nights, and 1% Summer. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution.

Technology Manager

Empower AI Inc.

On-site

Full-time

Re-posted 10 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.

Responsibilities:

  • Manage IT projects within contact center environment
  • Implement Salesforce technical solutions
  • Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
  • Evaluate emerging contact center technologies and present findings to stakeholders
  • Facilitate work sessions with business users to understand business processes and requirements
Qualifications

 

Qualifications:

  • Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
  • 6 or more years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
  • Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
  • Certified CRM consultant with multiple CRM contact center implementations
  • Experience in contact center solution design, architecture, and implementation
  • Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
  • Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
  • Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.

 

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Employment Type: FULL_TIME

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