Chatbot Support Jobs in Oregon (NOW HIRING)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Software Engineer Consultant II
About Law & Regulations
Law & Regulations delivers expert legal services that protect Allstate and its customers while ensuring compliance with evolving regulatory and ethical standards. We provide comprehensive support across claims litigation, complex corporate transactions, and enterprisewide compliance programs, enabling the business to confidently navigate today's legal landscape.
By leveraging innovative legal strategies and modern technology, we promote seamless collaboration, proactive risk management, and effective problem solving across the organization. We demonstrate our core values through integrity, accountability, collaboration, and excellence. We are trusted legal advisors who place the needs of our customers and business partners at the heart of everything we do. We value each other, seek feedback, and take meaningful action to continuously improve.
Our collective success is enabled by collaboration across all areas of responsibility within Allstate and by upholding the legal and ethical foundation that drives business performance.
What We Deliver
Exceptional Legal Support: Expert counsel and representation that safeguard Allstate's interests and support our customers.
Compliance & Ethical Governance: Oversight of enterprisewide privacy, regulatory compliance, and ethics programs.
Innovative Legal Operations: Use of agile processes and modern technologies to enhance operational efficiency and service delivery.
The Full Stack Developer is a handson, fullstack engineer responsible for designing, developing, and supporting enterprise applications and integrations that enable critical business operations. This role spans backend systems, frontend UI, and integration layers, delivering secure, scalable, and highquality solutions that meet business needs. This includes hands-on experience integrating with Azure AI services such as Azure OpenAI Service and Azure AI Search.
The ideal candidate demonstrates strong technical execution, effective problemsolving abilities, and the ability to work successfully within a largescale enterprise environment that requires adherence to governance, compliance, and security standards. The role includes partial ownership of technical solutions and active participation in design and architectural discussions. This includes a strong understanding of LLM integration concepts such as prompt engineering, retrieval-augmented generation (RAG), and model serving pipelines, familiarity with MLOps practices including CI/CD, production monitoring, and deployment in cloud environments such as Azure and AWS, and experience supporting MLOps workflows for dataset creation, management, and analysis to support model training and evaluation.

Design, develop, test, and deploy fullstack features using Java/Spring Boot, Python, and React.

Build and maintain secure, scalable RESTful APIs and backend microservices.

Develop responsive, reusable UI components and workflows in React.

Implement system integrations across internal applications and external vendor platforms.

Develop and enhance chatbot user interfaces within React applications.

Build conversational UI features such as:

- message streams and interaction flows

- structured and unstructured response rendering

- user input handling and validation

- realtime integration with backend services

- realtime integration with AI/LLM services

Ensure the chatbot UI delivers a seamless, intuitive, and accessible user experience.

Hands-on experience integrating with Azure AI services such as Azure OpenAI Service and Azure AI Search.

Strong understanding of LLM integration concepts, including prompt engineering, retrieval-augmented generation (RAG), and model serving pipelines.

Cloud, DevOps & Operations

Develop and deploy cloudnative applications using Azure or AWS.

Work with Docker/Kubernetes for containerization and orchestration.

Contribute to CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions).

Collaborate with architecture and platform teams on security, performance, and monitoring.

Familiarity with MLOps practices, including CI/CD, production monitoring, and deployment in cloud environments such as Azure and AWS.

Experience supporting MLOps workflows for dataset creation, management, and analysis to support model training and evaluation.

Team Collaboration & Quality Engineering

Participate in agile ceremonies including standups, planning, reviews, and retrospectives.

Collaborate with product owners, QA, architects, and business teams to refine requirements.

Ensure code quality through unit tests, integration tests, and code reviews.

Apply best practices for security, maintainability, and performance.

Required Qualifications

2 or more years of professional experience in fullstack development.

Strong hands on expertise in:

Java / Spring Boot (backend APIs, microservices)

Python (automation, backend services)

React with TypeScript/JavaScript (modern UI development)

Hands on experience building chatbot UI features in a production setting.

Strong understanding of microservices architecture and cloudnative principles.

Experience with:

Docker & Kubernetes

Relational and/or NoSQL databases (MS SQL, PostgreSQL, MongoDB, DocumentDB)

Skills

Application Programming Interface (API), Back-End Development, Java, Python (Programming Language), Spring Boot

Compensation

Compensation offered for this role is 70,100.00 - 121,475.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.