Portland, OR · On-site
$150K - $216K/yr
This role requires travel to customer sites across the West region as needed to support your team ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing, and ...
Portland, OR · On-site
$150K - $216K/yr
This role requires travel to customer sites across the West region as needed to support your team ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing, and ...
$17.59 - $22.55
4% of jobs
$22.55 - $27.51
9% of jobs
$31.61 is the 25th percentile. Wages below this are outliers.
$27.51 - $32.47
14% of jobs
$32.47 - $37.43
15% of jobs
The median wage is $39.75 / hr.
$37.43 - $42.39
17% of jobs
$42.39 - $47.35
16% of jobs
$47.48 is the 75th percentile. Wages above this are outliers.
$47.35 - $52.31
9% of jobs
$52.31 - $57.27
7% of jobs
$57.27 - $62.23
4% of jobs
$62.23 - $67.19
3% of jobs
$67.19 - $72.14
1% of jobs
$17
$42
$72
As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.
To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.
A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.
For Chatbot Support jobs in Portland, OR, the most frequently searched job titles are:
The top searched job categories for Chatbot Support jobs in Portland, OR are:
$150K - $216K/yr
Full-time
Re-posted 21 days ago
Location: Remote - West Coast (OR, WA, CA)
Total Compensation: $150,000-$216,500 (Includes Base, Bonus and Equity)
Regional Manager, Customer Success - West USA.
We're looking for a leader who can coach from the front - and show up in person when it counts.
This is a player-coach role to start. You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance. Over the next year, you'll transition into a full coaching and strategic leadership capacity.
This role requires travel to customer sites across the West region as needed to support your team.
What you'll lead:
What we're looking for:
If you're a CS leader who leads from the front and builds from the inside - we'd love to talk.
About Eltropy
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.
Eltropy Values
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Sourced by ZipRecruiter
Finance and insurance
51 - 200 Employees
Milpitas, CA, US
2013