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Weekend Remote Customer Success Jobs in Colorado

Makpar

Service Center Analyst

Denver, CO · On-site +1

... success. We build the right IT solution for government clients by partnering with them to ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Denver, CO · Remote

... success. We build the right IT solution for government clients by partnering with them to ... This role is largely responsible for providing remote customer support for Federal Government ...

Tailscale

Senior Customer Account Executive

Denver, CO · On-site +1

$150K/yr

Create mutual action/success plans with prospective and existing customers where appropriate to ... Remote first company -most of our teams work fully remotely. Enjoy a change of scenery wherever you ...

Yes Energy

Implementation Specialist

Boulder, CO · On-site +1

... Success, and Sales to ensure projects are delivered successfully while providing an exceptional customer experience. Position Details * Salary Range: $75,000-$115,000 plus bonus * Location: Remote ...

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

... overall team success, and to escalate when required according to established process. Core ... Clarify customer requests to accurately identify needs and scope * Troubleshoot product and ...

New

Cisco

Solutions Architect - Splunk (Remote)

Denver, CO · On-site +1

$64.75 - $85.50/hr

Partner with product, marketing, specialist, technical sales, and customer success teams to ideate and develop new strategic initiatives that drive organizational growth. * Strategic Account ...

PNC Bank

Head of Sales, Linga

Arvada, CO · On-site +1

Cross-Functional Collaboration Work closely with Product, Marketing, Customer Success, and ... remote work in select geographic locations, subject to approval by PNC. If approved, work must be ...

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All JobsCustomer Success JobsWeekend Remote Customer Success JobsWeekend Remote Customer Success Jobs in Colorado

Weekend Remote Customer Success information

What is the difference between Weekend Remote Customer Success vs Weekend Remote Customer Support?

AspectWeekend Remote Customer SuccessWeekend Remote Customer Support
Primary FocusBuilding long-term client relationships, onboarding, and retentionHandling technical issues, troubleshooting, and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and account teams, proactive engagementReactive support, technical tools, ticket systems
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.

What are popular job titles related to Weekend Remote Customer Success jobs in Colorado? For Weekend Remote Customer Success jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Customer Success jobs in Colorado look for? The top searched job categories for Weekend Remote Customer Success jobs in Colorado are:
What cities in Colorado are hiring for Weekend Remote Customer Success jobs? Cities in Colorado with the most Weekend Remote Customer Success job openings:
Weekend Remote Customer Success jobs near you

Service Center Analyst

Makpar

Denver, CO • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Required Qualifications:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour's commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.

Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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