Support macOS environments, including troubleshooting and basic Jamf/MDM administration * Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
Support macOS environments, including troubleshooting and basic Jamf/MDM administration * Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
Support macOS environments, including troubleshooting and basic Jamf/MDM administration * Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
Support macOS environments, including troubleshooting and basic Jamf/MDM administration * Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
... UEM), JAMF Mobile Device Management, MECM/SCCM and Intune highly preferred. • Experience ... weekend support. Why Community? At Community Health Network, we build teams that deliver ...
... UEM), JAMF Mobile Device Management, MECM/SCCM and Intune highly preferred. • Experience ... weekend support. Why Community? At Community Health Network, we build teams that deliver ...
Computer Systems Support
Indianapolis, IN · On-site
$60K - $65K/yr
... JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software ...
Computer Systems Support
Indianapolis, IN · On-site
$60K - $65K/yr
... JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software ...
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD)is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and/or ...
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD)is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and/or ...
IT Manager
Austin, IN · On-site +1
$91K - $111K/yr
Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch) * Working knowledge of cybersecurity best practices for endpoints, access management, and employee ...
IT Manager
Austin, IN · On-site +1
$91K - $111K/yr
Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch) * Working knowledge of cybersecurity best practices for endpoints, access management, and employee ...
Exposure to endpoint management tools such as Intune, Windows Autopilot, and Jamf Pro * Experience using ServiceNow or similar IT service management platforms * Familiarity with Microsoft Office 365 ...
Exposure to endpoint management tools such as Intune, Windows Autopilot, and Jamf Pro * Experience using ServiceNow or similar IT service management platforms * Familiarity with Microsoft Office 365 ...
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and ...
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and ...
Exposure to endpoint management tools such as Intune, Windows Autopilot, and Jamf Pro * Experience using ServiceNow or similar IT service management platforms * Familiarity with Microsoft Office 365 ...
Exposure to endpoint management tools such as Intune, Windows Autopilot, and Jamf Pro * Experience using ServiceNow or similar IT service management platforms * Familiarity with Microsoft Office 365 ...
IT Field Support Technician
$25 - $28/hr
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications LifeStanceis an equal opportunity employer. We celebrate diversity and are ...
IT Field Support Technician
$25 - $28/hr
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications LifeStanceis an equal opportunity employer. We celebrate diversity and are ...
IT Field Support Technician
Avon, IN · On-site
$25 - $28/hr
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We celebrate diversity and are ...
IT Field Support Technician
Avon, IN · On-site
$25 - $28/hr
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We celebrate diversity and are ...
Weekend work and after-hours work is required if there is planned maintenance or there are on call issues that require it. It is not a regular or schedule thing. Additional Information All your ...
Weekend work and after-hours work is required if there is planned maintenance or there are on call issues that require it. It is not a regular or schedule thing. Additional Information All your ...
System Administrator
Indianapolis, IN · On-site
Weekend work and after-hours work is required if there is planned maintenance or there are on call issues that require it. It is not a regular or schedule thing. Additional Information All your ...
System Administrator
Indianapolis, IN · On-site
Weekend work and after-hours work is required if there is planned maintenance or there are on call issues that require it. It is not a regular or schedule thing. Additional Information All your ...
Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas ...
Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas ...
Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas ...
Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas ...
Candidates should be available to work all shifts including weekends. Provide infrastructure and process support for ITM manufacturing plant operations, including the implementation of corporate ...
Candidates should be available to work all shifts including weekends. Provide infrastructure and process support for ITM manufacturing plant operations, including the implementation of corporate ...
Systems Administrator
Rosedale, IN · On-site
Ability to work alternate schedule, off-hours, nights and weekends * Performs other related duties as required and assigned. Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen ...
Quick apply
Systems Administrator
Rosedale, IN · On-site
Ability to work alternate schedule, off-hours, nights and weekends * Performs other related duties as required and assigned. Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen ...
IT Support Specialist
Middlebury, IN · On-site
... weekend and holiday remote coverage of the service desk. • Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. • Ability to work and interact ...
IT Support Specialist
Middlebury, IN · On-site
... weekend and holiday remote coverage of the service desk. • Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. • Ability to work and interact ...
Systems Engineer
Ellettsville, IN · On-site
Typical work hours are Monday through Friday, 8am - 5pm; however, may work evenings, and/or weekends as needed to meet critical deadlines or respond to problems * On-call rotation one week per month
Quick apply
Systems Engineer
Ellettsville, IN · On-site
Typical work hours are Monday through Friday, 8am - 5pm; however, may work evenings, and/or weekends as needed to meet critical deadlines or respond to problems * On-call rotation one week per month
Systems Engineer
Ellettsville, IN · On-site
Typical work hours are Monday through Friday, 8am - 5pm; however, may work evenings, and/or weekends as needed to meet critical deadlines or respond to problems * On-call rotation one week per month
Systems Engineer
Ellettsville, IN · On-site
Typical work hours are Monday through Friday, 8am - 5pm; however, may work evenings, and/or weekends as needed to meet critical deadlines or respond to problems * On-call rotation one week per month
Weekend Jamf information
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What is the difference between Weekend Jamf vs Weekend IT Support Specialist?
| Aspect | Weekend Jamf | Weekend IT Support Specialist |
|---|---|---|
| Certifications | Jamf Certified Technician, Apple Certified Support Professional | CompTIA A+, Microsoft Certified IT Support |
| Work Environment | Primarily Apple device management, enterprise environments | General IT support across various devices and platforms |
| Industry Usage | Tech companies, educational institutions, healthcare | Small to medium businesses, retail, service industries |
| Job Focus | Managing Apple devices using Jamf tools | Troubleshooting and resolving IT issues |
Weekend Jamf roles focus on managing Apple devices with Jamf tools, requiring specific certifications. Weekend IT Support Specialists handle broader IT issues across multiple platforms. Both roles serve different needs but may overlap in technical skills and work environments.
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Full-time
Posted 29 days ago
Job description
AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication-especially when automation can't fully complete the work.
Role Summary
The IT Support Specialist III plays a vital role in client support and satisfaction at AME. In this role, you'll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Flexibility to work on a variety of interesting projects.
Key Responsibilities
- Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting)
- Take over tickets escalated from AI/automation systems when automated tools can't complete the request successfully
- Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies)
- Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications)
- Support macOS environments, including troubleshooting and basic Jamf/MDM administration
- Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
- Implement and support backup/recovery solutions, including file/folder restores from client backup systems
- Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
- Manage software installations, deployments, and licensing issues
- Perform hardware diagnostics and coordinate replacements or on-site support when needed
- Document all work in the service desk system (clear resolution notes, next steps, and time entries)
- Create and maintain client-specific SOPs; contribute to ongoing process improvements
- Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
- Collaborate with specialized teams (server, network, security) for escalations and complex issues
- Participate in client onboarding and migration/projects as needed
- Resolve tickets requiring human judgment
Handle advanced troubleshooting and nuanced decision-making that automation can't complete. - Create and maintain client-specific SOPs
Document unique client environments and repeatable solutions to improve consistency and support future automation. - Deliver personalized support to complex client needs
Step in when clients need a human touch, deeper context, or direct communication.
Requirements
Required Skills & Qualifications
- Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
- Active Directory administration, including Group Policy troubleshooting and user/group management
- Advanced desktop/application troubleshooting (performance issues, conflicts, complex problems)
- macOS troubleshooting plus basic Jamf/MDM support
- Network fundamentals (VPN, DNS, DHCP, basic diagnostics)
- Backup/recovery knowledge (file/folder restore workflows)
- Security awareness (phishing identification, malware response, MFA implementation)
- Excellent customer service skills; comfortable working escalated client issues
- Strong written/verbal communication; able to explain technical concepts to non-technical users
- Strong decision-making and the ability to troubleshoot independently (even without an SOP)
- Ownership mindset: accountable for driving issues to resolution and knowing when to escalate
- Team-oriented collaboration and willingness to share knowledge
- Commitment to continuous learning and improvement
- CompTIA A+ and/or Network+
- Apple Certified Support Professional (ACSP)
- ITIL Foundation
- Intune/MEM administration experience
- Azure AD Connect sync troubleshooting
- Basic PowerShell scripting
- RMM tools (ConnectWise, NinjaOne, etc.)
- PSA tools (Autotask, ConnectWise Manage)
- VDI/virtual desktop support (Citrix, VMware Horizon)
- Mobile device support (iOS/Android)
- Zoom/Teams room systems support
- Resolve a set number of tickets per week (team-defined)
- Book 80% of time toward client issues
- Complete 3 SOP updates/improvements per quarter
- Professional development goals, including:
- Earn Microsoft 365 Certified: Endpoint Administrator Associate
- Cross-train in other technical areas
- Complete advanced training pathways as assigned
- Meet or exceed SLAs for response time and resolution