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Weekend Customer Support Jobs in Provo, UT (NOW HIRING)

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

Evo Marketing

Customer Support Representative

Provo, UT · On-site

$15.25 - $20.50/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

NRG

Customer Support Professional - AMI

Provo, UT

$17/hr

Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day ... Support Specialists take accountability and exhibit resilience to succeed on a competitive sales ...

NRG Energy

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Our Support Specialists take inbound and outbound calls from new customers and provides world-class ... Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day ...

Vivint

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Support Specialists?take inbound and outbound calls from new customers and provides world-class ... Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day ...

NRG

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Our Support Specialists take inbound and outbound calls from new customers and provides world-class ... Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day ...

NRG

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day ... Support Specialistsare committed to their performance. They demonstrate a competitive and ...

EasyPost

Customer Support Specialist II

Lehi, UT · On-site

$23 - $25/hr

The Customer Support Specialist II provides support and assistance to customers who encounter software, hardware, or network issues. This role involves troubleshooting problems, resolving customer ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT

$17.25 - $23.25/hr

Customer Support Specialist - Tier 1 Canopy, Utah About Us Canopy is a fast-growing SaaS company in ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT · On-site

$17.25 - $23.25/hr

Customer Support Specialist - Tier 1 Canopy, Utah About Us Canopy is a fast-growing SaaS company in ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT

$17.25 - $23.25/hr

Customer Support Specialist - Tier 1 Canopy, Utah About Us Canopy is a fast-growing SaaS company in ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

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Showing results 21-40

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Provo, UT

Weekend Customer Support information

See Provo, UT salary details

$10

$21

$54

How much do weekend customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for weekend customer support in Provo, UT is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.35 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Provo, UT? The most popular types of Customer Support jobs in Provo, UT are:
What are popular job titles related to Weekend Customer Support jobs in Provo, UT? For Weekend Customer Support jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Provo, UT look for? The top searched job categories for Weekend Customer Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Weekend Customer Support jobs? Cities near Provo, UT with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you

Customer Support Engineer

VAST Data

Lehi, UT • On-site

Full-time

Re-posted 16 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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