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Weekend Customer Support Jobs in Naperville, IL (NOW HIRING)

CAREMATIX INC

Be Seen First

Spanish Speaker- Customer Support Role

Chicago, IL · On-site

$36K - $42K/yr

The Customer support person would be responsible for directly supporting our clients in use of our connected health devices and other technology solutions (web based and apps). The interaction is ...

CAREMATIX INC

Be Seen First

Spanish Speaker- Customer Support Role

Chicago, IL · On-site

$36K - $42K/yr

The Customer support person would be responsible for directly supporting our clients in use of our connected health devices and other technology solutions (web based and apps). The interaction is ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Naperville, IL

Weekend Customer Support information

See Naperville, IL salary details

$10

$23

$57

How much do weekend customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend customer support in Naperville, IL is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.39 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Naperville, IL?

The most popular types of Customer Support jobs in Naperville, IL are:

What are popular job titles related to Weekend Customer Support jobs in Naperville, IL?

For Weekend Customer Support jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Naperville, IL look for?

The top searched job categories for Weekend Customer Support jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Weekend Customer Support jobs?

Cities near Naperville, IL with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,124 per year, or $23.1 per hour.

Associate Customer Support Technician - Accounting

Applied Systems, Inc.

Chicago, IL • On-site

$42K - $52K/yr

Other

Medical, Dental, Vision, PTO

Posted 17 days ago

Key responsibilities

  • Respond to customer inquiries via phone, email, and chat regarding issues or questions related to accounting software applications.

  • Triage and troubleshoot problems with customers to understand and document the nature of issues.

  • Communicate and escalate unresolved issues to the appropriate support area.

Applied Systems rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description


Team: Customer Support
Salary Range: $42,000 - $52,000 USD
Location: Remote within the United States
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
We're looking for an Associate Customer Support Technician - Accounting to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, internet chat, and email.
What You'll Do
  • Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
  • Triage and troubleshoot problems with customers to understand and document the nature of such problems
  • Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
  • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

What We're Looking For
  • 1+ years of customer service experience
  • Strong written and verbal communication skills; strong telephone skills
  • Experience with accounting software or traditional accounting processes
  • Experience working with technology and Microsoft applications

Bonus points if you also have:
  • Experience supporting customers in a fast-paced B2B or technology environment
  • Strong problem-solving skills and commitment to exceptional customer care
  • Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.
Why You'll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we're still pushing what's possible.
You'll be part of our people-first culture built on trust, inclusion, and growth - where you're supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We'll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Compensation Transparency
Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).
Your Security Matters:
Our candidates' personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote
#LI-US

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