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Weekend Customer Support Jobs in Lombard, IL (NOW HIRING)

Enhanced Payment Systems

Customer Support

Chicago, IL

$20 - $23/hr

MERCHANT SUPPORT Enhanced Payment Systems -- Chicago, IL Full-Time | In-Office Enhanced Payment Systems is looking for a confident, customer-focused professional to join our Merchant Support ...

New

Lyric National

Customer Support

Lincolnwood, IL · On-site

$22/hr

Role: Provide call center support to customers and team members, delivering clear answers and solutions * Location: 100% on-site, Lincolnwood, IL (please ensure daily commute is sustainable)

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

Determines the scope of customer requirements to support responding to inbound inquiries regarding Spending Accounts and COBRA; Utilize critical thinking and problem-solving skills to troubleshoot ...

Servbank, sb Inc.

Customer Support Specialist

Oswego, IL · On-site

$36K - $42K/hr

Description We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Orbus Visual Communications

Be Seen First

Customer Support Associate

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Lombard, IL

Weekend Customer Support information

See Lombard, IL salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for weekend customer support in Lombard, IL is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $26.01 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Lombard, IL?

The most popular types of Customer Support jobs in Lombard, IL are:

What are popular job titles related to Weekend Customer Support jobs in Lombard, IL?

For Weekend Customer Support jobs in Lombard, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Lombard, IL look for?

The top searched job categories for Weekend Customer Support jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Weekend Customer Support jobs?

Cities near Lombard, IL with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support

Chicago, IL

Enhanced Payment Systems
Finance and Insurance • 1 - 5K employees
Learn more about Enhanced Payment Systemsexternal

$20 - $23/hr

Full-time

Posted 3 days ago

New

Job description

MERCHANT SUPPORT

Enhanced Payment Systems — Chicago, IL
Full-Time | In-Office
Enhanced Payment Systems is looking for a confident, customer-focused
professional to join our Merchant Support Department. In this role, you will
assist existing merchants with questions and account concerns while building
strong relationships that help us earn their continued business.
This is an excellent opportunity for someone who enjoys solving problems,
communicating with business owners, and turning challenging conversations into
positive outcomes.
WHAT YOU’LL DO
• Respond to merchant questions and provide friendly, professional account
support
• Help merchants understand their processing services, equipment, statements,
fees, and account features
• Troubleshoot concerns and coordinate with other departments to reach a
resolution
• Speak with merchants who may be considering cancellation and identify the
reason for their concerns
• Present appropriate solutions, explain the value of their EPS relationship,
and work to retain their business
• Follow up with merchants to ensure issues have been resolved and expectations
have been met
• Document conversations, account updates, and retention efforts accurately
• Identify opportunities to strengthen merchant relationships and improve the
overall customer experience
• Handle sensitive or difficult conversations calmly, confidently, and
professionally
WHAT WE’RE LOOKING FOR
• Strong customer-service and relationship-building skills
• Excellent verbal and written communication
• A confident phone presence and the ability to de-escalate difficult
situations
• Strong problem-solving and negotiation skills
• The ability to listen carefully, identify the real concern, and offer
practical solutions
• Dependability, professionalism, and attention to detail
• The ability to manage multiple accounts and follow-up responsibilities
• A positive, team-oriented attitude
• Merchant-services, banking, customer-retention, account-management, or
call-center experience is preferred, but we are willing to train the right
person
THE IDEAL CANDIDATE
You are patient enough to support a frustrated customer, persuasive enough to
save an account, and organized enough to make sure nothing falls through the
cracks. You understand that successful retention is not about pressuring a
merchant—it is about listening, resolving concerns, rebuilding trust, and
showing the value of continuing the relationship.
WHY JOIN ENHANCED PAYMENT SYSTEMS?
Enhanced Payment Systems has been helping businesses with their
payment-processing needs for more than 20 years. We offer a professional,
team-focused environment where strong performance, initiative, and excellent
customer care are recognized.
If you are a natural problem-solver who enjoys helping business owners and
protecting valuable customer relationships, we would love to speak with you.
Apply today by submitting your résumé for consideration.
Enhanced Payment Systems is an Equal Opportunity Employer.