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Weekend Customer Support Jobs in Prospect Heights, IL

Enhanced Payment Systems

Customer Support

Chicago, IL · On-site

$20 - $23/hr

MERCHANT SUPPORT Enhanced Payment Systems -- Chicago, IL Full-Time | In-Office Enhanced Payment Systems is looking for a confident, customer-focused professional to join our Merchant Support ...

ISG Partners

Customer Support Specialist

Evanston, IL

$55K - $65K/yr

Customer Operations Location: Chicago, IL (Hybrid, 3 days onsite/week) Salary: $55-65K What Goose ... Participate in weekend support rotation and shared team coverage schedules. * Maintain internal ...

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Albiware

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

Determines the scope of customer requirements to support responding to inbound inquiries regarding Spending Accounts and COBRA; Utilize critical thinking and problem-solving skills to troubleshoot ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi ...

Enagic USA

Branch Customer Support

Mount Prospect, IL · On-site

$15/hr

What We Are Looking For is YOU! Full-Time Branch Customer Support Branch Customer Support position ... Ability to work flexible shifts, including weekends and holidays. * Proficiency in using point-of ...

FIRST STOP HEALTH

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Description: Job Title: Customer Support Representative About Us: On a mission to deliver ... weekends and holidays. While we strive to provide a consistent 40-hour weekly schedule, business ...

Calculated Hire

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Business Service Center - Customer Support Representative Openings Job Summary The Business Service Center Service team is focused on delivering an exceptional experience to business clients and ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Prospect Heights, IL

Weekend Customer Support information

See Prospect Heights, IL salary details

$10

$23

$56

How much do weekend customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend customer support in Prospect Heights, IL is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.30 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What job categories do people searching Weekend Customer Support jobs in Prospect Heights, IL look for?

The top searched job categories for Weekend Customer Support jobs in Prospect Heights, IL are:

What cities near Prospect Heights, IL are hiring for Weekend Customer Support jobs?

Cities near Prospect Heights, IL with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support

Enhanced Payment Systems

Chicago, IL • On-site

$20 - $23/hr

Full-time

Posted 13 days ago

Job description

MERCHANT SUPPORT

Enhanced Payment Systems — Chicago, IL
Full-Time | In-Office
Enhanced Payment Systems is looking for a confident, customer-focused
professional to join our Merchant Support Department. In this role, you will
assist existing merchants with questions and account concerns while building
strong relationships that help us earn their continued business.
This is an excellent opportunity for someone who enjoys solving problems,
communicating with business owners, and turning challenging conversations into
positive outcomes.
WHAT YOU’LL DO
• Respond to merchant questions and provide friendly, professional account
support
• Help merchants understand their processing services, equipment, statements,
fees, and account features
• Troubleshoot concerns and coordinate with other departments to reach a
resolution
• Speak with merchants who may be considering cancellation and identify the
reason for their concerns
• Present appropriate solutions, explain the value of their EPS relationship,
and work to retain their business
• Follow up with merchants to ensure issues have been resolved and expectations
have been met
• Document conversations, account updates, and retention efforts accurately
• Identify opportunities to strengthen merchant relationships and improve the
overall customer experience
• Handle sensitive or difficult conversations calmly, confidently, and
professionally
WHAT WE’RE LOOKING FOR
• Strong customer-service and relationship-building skills
• Excellent verbal and written communication
• A confident phone presence and the ability to de-escalate difficult
situations
• Strong problem-solving and negotiation skills
• The ability to listen carefully, identify the real concern, and offer
practical solutions
• Dependability, professionalism, and attention to detail
• The ability to manage multiple accounts and follow-up responsibilities
• A positive, team-oriented attitude
• Merchant-services, banking, customer-retention, account-management, or
call-center experience is preferred, but we are willing to train the right
person
THE IDEAL CANDIDATE
You are patient enough to support a frustrated customer, persuasive enough to
save an account, and organized enough to make sure nothing falls through the
cracks. You understand that successful retention is not about pressuring a
merchant—it is about listening, resolving concerns, rebuilding trust, and
showing the value of continuing the relationship.
WHY JOIN ENHANCED PAYMENT SYSTEMS?
Enhanced Payment Systems has been helping businesses with their
payment-processing needs for more than 20 years. We offer a professional,
team-focused environment where strong performance, initiative, and excellent
customer care are recognized.
If you are a natural problem-solver who enjoys helping business owners and
protecting valuable customer relationships, we would love to speak with you.
Apply today by submitting your résumé for consideration.
Enhanced Payment Systems is an Equal Opportunity Employer.