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Weekend Customer Support Jobs in Maryland (NOW HIRING)

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

Customer Support Coordinator Summary: Central point of contact for incoming phone calls for Technical Support. This position provides administrative and project support to the Technical Support Team ...

STULZ USA

Customer Support Coordinator

Frederick, MD

$21 - $23/hr

The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Bright MLS Inc

Customer Support Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

This position's scheduling fluctuates between 8:00 AM and 8:00 PM shifts, Monday through Friday, with limited weekend coverage required. As a Customer Support Representative, you will be part of a ...

Ascendo

Seasonal Customer Support

Frederick, MD · On-site

$14 - $18/hr

... and sales support teams. These roles are ideal for individuals who thrive in fast-paced ... Open Roles * 2 Flex Customer Service Representatives - Must be available 2 evenings and 1 weekend ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$16 - $21.50/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

Infinity

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Customer Support Representative Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

Motorola

$55K - $60K/yr

The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and ...

Crisis24

Customer Support Specialist I

Annapolis, MD · On-site

More information is available at Who We Are Looking For The Customer Support Specialist assists end user customers with products and services by providing exceptional customer service (whether ...

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Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Maryland?

The most popular types of Customer Support jobs in Maryland are:

What are popular job titles related to Weekend Customer Support jobs in Maryland?

For Weekend Customer Support jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Maryland look for?

The top searched job categories for Weekend Customer Support jobs in Maryland are:

What cities in Maryland are hiring for Weekend Customer Support jobs?

Cities in Maryland with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Coordinator

STULZ USA

Frederick, MD • On-site

$21 - $23/hr

Other

Re-posted 16 days ago

Job description

Customer Support Coordinator

Summary: Central point of contact for incoming phone calls for Technical Support. This position provides administrative and project support to the Technical Support Team within Product Support. Essential Duties and Responsibilities Technical Support Coordination: Support incoming calls and emails for Technical Support Create and Manage Service Notifications within SAP and assign to the appropriate TS Technician Monitoring of open Service Notifications and following up with TS Tech on notification status Provide daily reports to the TS Team Assist Sales Reps, Regional Sales Managers and Key Account Managers with job history when requested Process on-call payroll Manage on-call techs with the answering service Other duties as required Process Help identify process efficiencies and compliance. Document work process for area of responsibility. Qualifications / Characteristics To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations. Ability to learn and become highly effective in SAP (ERP system) Strong work ethic, trainable, coachable, flexible and visionary Calmness under pressure Attention to detail a must Good decision making and communication skills Interest in helping and working with customers Sound practical judgement of priorities Ability to work independently and as a team member Education High School Diploma 1 – 2 years in Customer Service or equivalent customer service Proficient in Microsoft office software SAP experience preferred, but not required High call volume/fast-paced call center experience preferred, but not required Hourly Rate: $21 - $23/hour

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