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Entry Level Customer Support Jobs in Maryland (NOW HIRING)

Port Cyber Corporation

Be Seen First

Technical Support Specialist - Level 1

Kensington, MD · On-site

$40K - $55K/yr

Technical Support Specialist - Level 1 Port Cyber is seeking to grow its technical team to keep ... is an entry level technical position. The ideal candidate will have excellent customer service ...

Maryland Department of Transportation

MD

$22K - $35K/yr

The Customer Agent I is the entry-level position in customer service work for the Motor Vehicle ... support functions. Ideal candidates possess: Passion for delivering excellent customer service ...

Maryland Department of Transportation

MD · On-site

$22K - $35K/yr

The Customer Agent I is the entry-level position in customer service work for the Motor Vehicle ... Investigating for non-compliance with motor vehicle laws and regulations and other customer support ...

GeneDx

Billing Support Specialist I

Gaithersburg, MD · On-site

$20.75 - $28/hr

... entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client ...

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Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Maryland?

The most popular types of Customer Support jobs in Maryland are:

What are popular job titles related to Entry Level Customer Support jobs in Maryland?

For Entry Level Customer Support jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Maryland look for?

The top searched job categories for Entry Level Customer Support jobs in Maryland are:

What cities in Maryland are hiring for Entry Level Customer Support jobs?

Cities in Maryland with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Entry Level Customer Support ($16/hr - USC & GC only)

Baltimore, MD • On-site

Kellton Tech
See more jobs at Kellton Techexternal

$16/hr

Contractor

Re-posted 17 days ago

Job description

Company Description
Finance
Job Description
Top Skills:
1. Analytical Reasoning
b. Detailed & Organized
c. Customer service-focused
Nice to have: Attention to detail, high level of skills with excel. Consistently demonstrates attention to detail, ability to prioritize tasks under pressure, and ability to escalate/ask questions.
Duties may include: Processing incoming and outgoing paperwork including mail and facsimiles; support client service associates and operational personnel; checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center; make outbound contact both in writing and verbally with clients concerning paperwork. Requires ability to define and prioritize project activities and follow-up on project progress; strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field. Must be able to learn quickly and to engage in a number of detailed tasks at once. Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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