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Weekend Customer Service Jobs in Rochester, MI (NOW HIRING)

RobinAire

Customer Service Representative

Wixom, MI · On-site

$15.25 - $20.75/hr

Ability to work overtime, weekends, and rotating schedules to complete work * 1-2 years of customer service handling high call volume /Service Titan scheduling experience preferred Pay & Benefits:

BELFOR Group

Customer Service Representative

Troy, MI

$20/hr

Customer Service Representative (On-Site) Afternoon/Midnight New hires must be available for a two ... Schedules include working every other weekend and 3 holidays per year. All work will be performed ...

S&G Stores

Customer Service Representative

Warren, MI

$15 - $20.50/hr

Requirements: • Retail experience / Customer Service Experience Required ⦁ Able to ... weekends, evenings, and busy periods/holidays. FOR: Stopandgo, SNG, Stop and Go, S amp;G, Stop and ...

RobinAire

Customer Service Representative

Wixom, MI

$15.25 - $20.75/hr

Ability to work overtime, weekends, and rotating schedules to complete work * 1-2 years of customer service handling high call volume /Service Titan scheduling experience preferred Pay & Benefits:

RobinAire

Customer Service Representative

Wixom, MI

$15.25 - $20.75/hr

Ability to work overtime, weekends, and rotating schedules to complete work * 1-2 years of customer service handling high call volume /Service Titan scheduling experience preferred Pay & Benefits:

S&G Stores

Customer Service Representative

Casco, MI

$13 - $15/hr

Requirements: • Retail experience / Customer Service Experience Required ⦁ Able to ... weekends, evenings, and busy periods/holidays. FOR: Stopandgo, SNG, Stop and Go, S amp;G, Stop and ...

Stop & Go Stores

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Responsibilities: • Provide excellent customer service leadership to all customers. • ... including weekends, evenings, and busy periods/holidays. FOR: Stopandgo, SNG, Stop and Go, S&G ...

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Weekend Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do weekend customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for weekend customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Weekend Customer Service representative, and why are they important?

To thrive as a Weekend Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, active listening, and a positive attitude help you stand out when assisting customers during high-demand weekend hours. These skills are essential to provide efficient, empathetic support and maintain customer satisfaction during peak periods.

What can I expect in terms of scheduling and team support as a Weekend Customer Service representative?

As a Weekend Customer Service representative, you will typically work shifts that cover busy weekend hours, which may include evenings or holidays, depending on the company's needs. While weekend teams are often smaller than weekday teams, you can expect to collaborate closely with supervisors and fellow representatives via chat or call systems to resolve customer inquiries efficiently. Many companies provide remote or in-office options, and regular check-ins help ensure you’re supported even during high-volume periods. Flexibility and strong communication skills are key, as you may need to coordinate with other departments to address customer concerns that arise outside of standard business hours.

What are Weekend Customer Service jobs?

Weekend Customer Service jobs involve assisting customers with inquiries, complaints, or support needs specifically during weekends. These roles can be in-person or remote and are common in industries such as retail, hospitality, call centers, and online businesses. Duties typically include answering phone calls, responding to emails or chat messages, processing orders, and resolving issues to ensure customer satisfaction. Working weekends may include daytime, evening, or overnight shifts depending on the employer. These positions are ideal for those seeking flexible work hours or supplemental income.

What is the difference between Weekend Customer Service vs Weekend Retail Associate?

AspectWeekend Customer ServiceWeekend Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; sales or retail experience beneficial
Work EnvironmentCall centers, online support, or in-store customer service desksRetail stores, supermarkets, or shopping malls
Employer & Industry UsageCustomer service departments across various industriesRetail stores, supermarkets, and shopping centers
Common Search & ComparisonOften compared for customer interaction roles on weekendsCompared for retail sales roles during weekends

Weekend Customer Service and Weekend Retail Associate roles both involve customer interaction during weekends, but differ mainly in work environment and industry. Customer service roles focus on support and communication, while retail associates handle sales and store operations. Both require similar credentials and are common weekend positions in their respective sectors.

What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What are popular job titles related to Weekend Customer Service jobs in Rochester, MI? For Weekend Customer Service jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Service jobs in Rochester, MI look for? The top searched job categories for Weekend Customer Service jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Weekend Customer Service jobs? Cities near Rochester, MI with the most Weekend Customer Service job openings:
Weekend Customer Service jobs near you

Customer Service Representative

BELFOR Property Restoration

Troy, MI • On-site

$20/hr

Full-time

Posted 17 days ago

BELFOR Property Restoration rating

4.9

Company rating: 4.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

External Job Title: Customer Service Representative (On-Site) Afternoon/Midnight
New hires must be available for a two week training program conducted during standard business hours (2:00pm-10:30pm, Monday through Friday) as we train on the afternoon shift.
Position Location: Troy, MI (On-Site)
Position Compensation: $20
New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)
Position Overview
Contact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performed on site at the Contact Central's Troy, MI location.
Essential Functions
  • Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.
  • Assist customers with concerns and distribute all relevant data to the appropriate contacts
  • Maintain a customer database to include detailed data entry into web-based third party applications
  • Work under time constraints to enter information in a quick and accurate manner and meet specific timelines
  • Use discretion when routing calls or providing information regarding the organization to callers
  • Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
  • Ask appropriate questions to secure all pertinent information
  • Follow precise client required protocols and company procedures
  • Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
  • Maintain a professional appearance
  • Assist in the training of new employees
  • Other projects and duties as assigned

Experience and Qualifications
  • Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)
  • Reliable transportation
  • Proven ability to multi-task in fast-paced office environment
  • Demonstrated understanding of customer service, principles, and practices
  • Attention to detail and keen sense of safeguarding other people's property and information
  • Quick learner, detail oriented and self-motivated
  • Strong written and verbal communication skills
  • Basic computer and typing skills

Physical Requirements
  • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
  • Sitting for extended periods of time
  • Manual dexterity needed for keyboarding and other repetitive tasks
  • The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer

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