Facility: Heartland Nursing and Rehabilitation Center
Position: Concierge
Location: Boynton Beach, FL
Schedule: Full-Time
Pay Rate: Up to $20/hour
Join Our Team as a ConciergeHeartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facilityโcreating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.
Key ResponsibilitiesPartner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
Prepare rooms for incoming Residents by ensuring:
Previous belongings are packed and removed
Terminal cleaning is completed
Beds are made and call bells, lights, and TVs are functioning properly
Assemble and deliver welcome baskets for new Residents
Greet and escort Residents from the lobby to their rooms, creating a positive first impression
Build meaningful relationships with Residents and families by providing ongoing support and assistance
Respond to call bells within scope and notify nursing staff when additional care is needed
Address Resident concerns and complaints in accordance with the grievance process
Assist with room transitions, including short-term rehabilitation to long-term care
Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
Provide facility tours during off-hours or when Admissions staff are unavailable
Submit daily progress reports to leadership, identifying trends or concerns
Coordinate with laundry services for the return of stored belongings
Prepare and distribute discharge gift bags
Monitor and coordinate Resident smoking schedules
Attend in-service trainings, Resident Council meetings, and required staff meetings
Perform additional duties as assigned by the Administrator
QualificationsPrior customer service experience required
Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
Excellent communication and interpersonal skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Compassionate, professional demeanor with a commitment to exceptional service
BenefitsComprehensive Medical and Dental Insurance
Generous Paid Time Off (PTO)
401(k) Retirement Plan
Employee Recognition Programs
Supportive, team-oriented work environment
Company perks and employee discounts
Apply TodayIf you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!
https://info.flclearinghouse.com