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Weekend Computer Support Specialist Jobs in Wisconsin

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract ... Available Shifts: 1st, 2nd, 3rd, and weekends * Final schedules will be based on availability forms ...

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

The client is seeking a Desktop Support IV. Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating ...

DSI

Support Specialist

Eau Claire, WI · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Ability to work flexible schedules, including evenings, weekends, and holidays, based on business ...

DSI

Support Specialist

Eau Claire, WI · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Ability to work flexible schedules, including evenings, weekends, and holidays, based on business ...

DSI

Support Specialist

Eau Claire, WI · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Ability to work flexible schedules, including evenings, weekends, and holidays, based on business ...

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Weekend Computer Support Specialist information

What does a Weekend Computer Support Specialist do?

A Weekend Computer Support Specialist provides technical assistance and support to users experiencing computer-related issues during weekends. Their responsibilities typically include troubleshooting hardware and software problems, assisting with network connectivity, resolving login or access issues, and providing guidance on technology use. They may work remotely or on-site, supporting either company employees or customers. The goal is to ensure that IT systems run smoothly and users receive timely help outside regular weekday hours.

What are the key skills and qualifications needed to thrive as a Weekend Computer Support Specialist, and why are they important?

To thrive as a Weekend Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and networking, typically backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required for effective problem resolution. Strong communication, patience, and time management skills help you efficiently support users and prioritize multiple requests. These abilities are crucial for quickly resolving technical issues and maintaining high user satisfaction during weekend shifts when resources may be limited.

What are the typical challenges faced by Weekend Computer Support Specialists, and how can they prepare for them?

Weekend Computer Support Specialists often encounter unique challenges such as limited access to in-person resources, higher urgency for resolving issues, and supporting users who may have varying technical skills. Since many full-time staff or senior technicians may not be available on weekends, it’s important to be resourceful, document issues thoroughly, and communicate clearly with users and on-call team members. Being proactive in learning remote troubleshooting techniques and familiarizing yourself with common weekend support scenarios will help you succeed in this role.

What are the most commonly searched types of Computer Support Specialist jobs in Wisconsin?

The most popular types of Computer Support Specialist jobs in Wisconsin are:

What cities in Wisconsin are hiring for Weekend Computer Support Specialist jobs?

Cities in Wisconsin with the most Weekend Computer Support Specialist job openings:

Weekend Computer Support Specialist jobs near you

Technical Support Specialist

TIER4 GROUP

Franklin, WI • On-site

Contractor

Re-posted 2 days ago

Job description

Position: Technical Support Specialist

Location: Franklin, WI (Onsite/Hybrid)

Duration: 18-month contract

Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!


About the Role:

Our Fortune 500 client is seeking multiple Technical Support Specialists to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.


Responsibilities:

  • Provide technical support via phone and chat in a contact center environment.
  • Troubleshoot hardware, software, and connectivity issues remotely.
  • Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
  • Handle approximately 25 customer interactions per day as the single point of contact for technical issues.
  • Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.


Training Period:

  • Duration: 7 weeks (onsite in Franklin, WI)
  • Schedule: Monday–Friday, 8:00 AM – 4:30 PM
  • Candidates must attend the full training period without planned time off.


Shift Details:

Available Shifts: 1st, 2nd, 3rd, and weekends

  • Final schedules will be based on availability forms submitted during the application. Ensure these forms reflect your full availability and planned time off, as incomplete information may impact selection.

Post-Training Hybrid/Remote Options:

  • Day Shifts (6 AM – 6 PM, Mon–Fri): Hybrid work (onsite Mon-Wed, remote Thu-Fri).
  • Evening/Weekend Shifts: Fully remote.


Qualifications:

Education: High School Diploma or GED required; Associate degree or equivalent experience preferred.

Technical Skills:

  • Proficiency with MS Office, Outlook, and troubleshooting hardware/software issues.
  • Experience using remote support tools.

Soft Skills:

  • Strong verbal and written communication with excellent customer service skills.
  • Analytical problem-solving ability and attention to detail.
  • Adaptability in a dynamic technical environment.


Interview Process:

  • One-hour video interview.