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Weekend Chat Support Jobs in Reston, VA (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail ... Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Reston, VA

Weekend Chat Support information

See Reston, VA salary details

$15

$27

$46

How much do weekend chat support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for weekend chat support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Reston, VA?

The most popular types of Chat Support jobs in Reston, VA are:

What are popular job titles related to Weekend Chat Support jobs in Reston, VA?

For Weekend Chat Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Reston, VA look for?

The top searched job categories for Weekend Chat Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Weekend Chat Support jobs?

Cities near Reston, VA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Reston, VA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Customer Support Specialist (TS/SCI)

Reston, VA • On-site

Beyond SOF
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Beyond SOFexternal

Full-time

Re-posted 3 days ago

Job description

Customer Support Specialist (TS/SCI)
  • Reston, VA, USA
  • Full-time
  • Clearance: Top Secret/SCI

Job Description
  • Provides technical support and guidance to resolve users computer hardware and software problems.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Develops training materials and/or provides onsite training as requested.
  • Performs other related duties as assigned.

Qualifications
Required Skills/Abilities:
  • Two years of experience or Associates degree required; a Bachelors degree in Computer Science, Business Administration, or related field preferred.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to non-technical employees.

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