ZipRecruiter

Log In

1

Weekend Chat Support Jobs in Boston, MA (NOW HIRING)

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required

Topgolf International, Inc.

PT Service Support

Canton, MA · On-site

$14.75/hr

Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

Topgolf

PT Service Support

Canton, MA

$14.75/hr

Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

Northeast Arc

Day Support Specialist

Beverly, MA · On-site

$24/hr

Day Support Specialist Location: Beverly, MA Schedule: Monday through Friday, 8am-4pm Target Pay: $24.00 hourly Please note that the pay range provided is a good faith estimate for the position at ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA

$22 - $24/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our ... The ideal candidate will be able to work a full-time schedule that includes weekend days. This role ...

Northeast Arc

Day Support Specialist

Danvers, MA · On-site

$24/hr

Day Support Specialist Location: Danvers, MA Schedule: Monday through Friday, 8am-4pm Target Pay: $24.00 hourly Please note that the pay range provided is a good faith estimate for the position at ...

New

Northeast Arc

Day Support Specialist

Danvers, MA · On-site

$24/hr

Day Support Specialist Location: Danvers, MA Schedule: Monday through Friday, 8am-4pm Target Pay: $24.00 hourly Please note that the pay range provided is a good faith estimate for the position at ...

New

Northeast Arc

Day Support Specialist

Danvers, MA · On-site

$24/hr

Day Support Specialist Location: Danvers, MA Schedule: Monday through Friday, 8am-4pm Target Pay: $24.00 hourly Please note that the pay range provided is a good faith estimate for the position at ...

New

Town of Andover

Student Support Specialist

Andover, MA · On-site

$32 - $38/hr

They collaborate with other staff to support the maintenance of a positive, inclusive, safe school environment. Responsibilities Promote a welcoming and inclusive school environment that upholds the ...

previous page

Showing results 41-60

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Boston, MA

Weekend Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do weekend chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Boston, MA?

The most popular types of Chat Support jobs in Boston, MA are:

What are popular job titles related to Weekend Chat Support jobs in Boston, MA?

For Weekend Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Boston, MA look for?

The top searched job categories for Weekend Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Weekend Chat Support jobs?

Cities near Boston, MA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Technical Support Specialist

Werfen

Bedford, MA • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Werfen rating

8.7

Company rating: 8.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Introduction
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Overview
Position Summary:
Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.
Responsibilities
Key Accountabilities
  • Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
  • Maintains accurate records of all customer interactions as per Quality System requirements
  • Follows procedures to escalate unresolved issues as appropriate
  • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
  • Demonstrates technical knowledge through providing assistance and guidance to other, including escalation assistance
  • Participated in additional projects as assigned by Technical Support Management
  • Other duties as assigned

Networking/Key relationships
  • North America Commercial Operations
  • Client Services
  • Quality Assurance and Regulatory Affairs
  • Information Technology

Qualifications
Minimum Knowledge & Experience required for the position:
  • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
  • Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
    • Hemostasis:
      • Strong knowledge of Hemostasis/QC required
    • Acute Care Diagnostics:
      • Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required
    • Autoimmunity
      • Strong knowledge of diagnostic assay testing, automation and QC re-quired
      • Knowledge of autoimmunity diagnostics required
    • Transfusion:
      • MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
      • Minimum two years Blood Banking experience, required
      • Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
  • Ability to troubleshoot and diagnose technical problems with minimal assistance
  • Strong organizational skills and ability to multi-task
  • Ability to work under pressure and exercise good judgement
  • Strong verbal and written communication skills with continuous focus on positive and collaborative approach
  • Strong customer service and interpersonal skills
  • Proficiency in Microsoft Windows operations systems and Office Applications.

Travel requirements:
Up to 5% travel
The annual base salary range for this role is currently $80,000 to $95,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Closing
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com

What Werfen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Werfen logo

About Werfen

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

L'Hospitalet de Llobregat, Barcelona, ES

View All Werfen Jobs

Apply