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Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

Working familiarity with common business tools (ticketing systems, web conferencing, browsers and ... Support Specialist role, building foundational MeetMax knowledge, client service skills, ticket ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Ensure customer web portal user accounts are current and accurately maintained. Create, maintain ... WORK ENVIRONMENT The Customer Support Specialist will primarily be in a general office environment ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Ensure customer web portal user accounts are current and accurately maintained. Create, maintain ... WORK ENVIRONMENT The Customer Support Specialist will primarily be in a general office environment ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Ensure customer web portal user accounts are current and accurately maintained. Create, maintain ... WORK ENVIRONMENT The Customer Support Specialist will primarily be in a general office environment ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... sensors, web-based applications, services, and consultation. We work with a diverse, global ...

SafeinHome

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Support Specialist

Tempe, AZ · On-site

$20 - $23/hr

SafeinHome is hiring Supports Specialists for our 24x7 Support Team ! Summary: You will provide ... Proficiency with various web browsers and applications, such as Internet Explorer, Firefox ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss ... Provide user guidance for client designated mobile/web applications as requested * Troubleshoot and ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested ... Provide user guidance for client designated mobile/web applications as requested * Troubleshoot and ...

speakit

Turkish Order Support Specialist - Lisbon

Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase ... Order Support Specialist Team owns this process. * The Specialist will liaise with partners and ...

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All JobsWeb Support Specialist Jobs

Web Support Specialist information

See salary details

$37.5K

$95K

How much do web support specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for web support specialist in the United States is $91,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by web support specialists when assisting users, and how are these typically addressed?

Web Support Specialists often encounter challenges such as troubleshooting a wide range of technical issues, handling high volumes of support requests, and communicating complex solutions to users with varying levels of technical expertise. To address these, specialists rely on strong problem-solving skills, maintain up-to-date knowledge of web technologies, and utilize clear, empathetic communication. Many teams also use ticketing systems and knowledge bases to streamline responses and ensure consistent, accurate support.

What is the difference between Web Support Specialist vs Web Developer?

AspectWeb Support SpecialistWeb Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for websitesDesigns, codes, and develops website features and applications
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceHTML, CSS, JavaScript, programming languages, development frameworks
Work EnvironmentSupport teams, IT departments, client-facing rolesDevelopment teams, tech companies, freelance projects
Common UsageSupporting existing websites, resolving issues, updatesBuilding new websites, adding features, coding

Web Support Specialists focus on maintaining and troubleshooting existing websites, often requiring customer service skills and basic coding knowledge. Web Developers, on the other hand, are responsible for creating and coding new website features and applications, typically needing advanced programming skills. Both roles are essential in the web industry but serve different functions within the website lifecycle.

What is a web support specialist?

Web Support Specialists are professionals responsible for assisting users and organizations with technical issues related to websites and web applications. They handle troubleshooting, resolve website errors, assist with user access problems, and may update or maintain site content. Their role often involves customer service, technical support, and collaboration with web developers to ensure the smooth operation of online services. Web Support Specialists are essential in keeping websites functional, secure, and user-friendly. They may work for companies, IT service providers, or as part of in-house support teams.

What are the key skills and qualifications needed to thrive as a web support specialist?

To thrive as a Web Support Specialist, you need a solid understanding of website management, troubleshooting, and basic coding skills, often supported by experience in IT or a related field. Familiarity with content management systems (CMS), help desk software, and common web technologies like HTML, CSS, and JavaScript is typically required. Excellent problem-solving abilities, patience, and strong communication skills set top performers apart in this role. These skills ensure efficient resolution of technical issues and high-quality support for users, which are crucial for maintaining smooth website operations and customer satisfaction.
More about Web Support Specialist jobs
What states have the most Web Support Specialist jobs? States with the most job openings for Web Support Specialist jobs include:
What job categories do people searching Web Support Specialist jobs look for? The top searched job categories for Web Support Specialist jobs are:
Web Support Specialist jobs near you
Infographic showing various Web Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $91,584 per year, or $44 per hour.

Escalation Support Specialist

Procom Consultants Group

Richardson, TX

Contractor

Re-posted 14 hours ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Escalation Support Specialist

On behalf of our client, Procom Services is searching for a Escalation Support Specialist for a contract opportunity in Dallas, TX.

Escalation Support Specialist Job Details

  • Primary focus will be troubleshooting and maintaining telecommunications equipment.
  • Experience with Carrier/Service Provider Telecommunication Edge equipment is a must.
  • Talented individual with a working knowledge of VoIP, SIP, Cisco VoIP, Windows and Linux is needed.
  • May require an associate's degree or its equivalent and 1-3 years of experience in the related field.
  •  Has knowledge of commonly-used concepts, practices, and procedures within a related field.
  • Ability to work independently or under supervision. Primary job functions typically require exercising independent judgment.
  • The qualified applicant will be an integral part of our engineering and operations staff and will work together in a small team to administer, support, and maintain Windows/ LINUX /Cisco VoIP/LAN/WAN systems which support business customers.
  • Proven experience-troubleshooting hardware and networking related problems as they arise.
  • They will be required to be flexible, detail oriented and organized with the ability to multitask and work independently and also in a group.
  • The qualified applicant must have the initiative to determine what types of tools or processes can be put in place in order to improve the products and services. 

Escalation Support Specialist Mandatory Skills

  • Understanding of and experience with Mainframe, Windows, UNIX, LINUX and multiple network protocols. 
  • Experienced IP & SNA network troubleshooting
  • Willingness to handle urgent after hour support issues if they arise
  • Solid web-Internet-related skills, Understanding of DNS and TCP/IP
  • Familiarity with component and network monitoring systems and tools
  • Mid level networking ability
  • Strong analytical and problem solving skills
  • Demonstrated ability to work in a fast-moving dynamic team-oriented environment
  • Documentation creation, maintenance, updating Cisco Call Manager
  • Server Systems: Mainframe, Linux and Widows Server and networking systems
  • Desktop Environment: Windows XP, Microsoft Office, Visio
  • Networking Systems: T1 through OC12, PPP, Cisco routers and Switches, Linksys POE switches, CAT5e cabling and terminations, layer 2 QOS.
  • AS/BS/BE, relevant experience and certifications considered, CCNA, CCNP, ICND1.1 & 1.2 v2 Technical courses. 
  • ITIL v3 Foundations Certification preferred

Escalation Support Specialist Start Date

ASAP

Escalation Support Specialist Assignment Length

12 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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