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Web Support Specialist Jobs (NOW HIRING)

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Acting as a liaison to facilitate communication between our clients and web-based users

TAD PGS, Inc.

Support Specialist

Tempe, AZ

As a Supports Specialist, you are the heart of Our Client's core service and essential to the ... Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

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Web Support Specialist information

See salary details

$37.5K

$95K

How much do web support specialist jobs pay per year?

As of Jun 13, 2026, the average yearly pay for web support specialist in the United States is $91,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Web Support Specialists when assisting users, and how are these typically addressed?

Web Support Specialists often encounter challenges such as troubleshooting a wide range of technical issues, handling high volumes of support requests, and communicating complex solutions to users with varying levels of technical expertise. To address these, specialists rely on strong problem-solving skills, maintain up-to-date knowledge of web technologies, and utilize clear, empathetic communication. Many teams also use ticketing systems and knowledge bases to streamline responses and ensure consistent, accurate support.

What is the difference between Web Support Specialist vs Web Developer?

AspectWeb Support SpecialistWeb Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for websitesDesigns, codes, and develops website features and applications
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceHTML, CSS, JavaScript, programming languages, development frameworks
Work EnvironmentSupport teams, IT departments, client-facing rolesDevelopment teams, tech companies, freelance projects
Common UsageSupporting existing websites, resolving issues, updatesBuilding new websites, adding features, coding

Web Support Specialists focus on maintaining and troubleshooting existing websites, often requiring customer service skills and basic coding knowledge. Web Developers, on the other hand, are responsible for creating and coding new website features and applications, typically needing advanced programming skills. Both roles are essential in the web industry but serve different functions within the website lifecycle.

What are Web Support Specialists?

Web Support Specialists are professionals responsible for assisting users and organizations with technical issues related to websites and web applications. They handle troubleshooting, resolve website errors, assist with user access problems, and may update or maintain site content. Their role often involves customer service, technical support, and collaboration with web developers to ensure the smooth operation of online services. Web Support Specialists are essential in keeping websites functional, secure, and user-friendly. They may work for companies, IT service providers, or as part of in-house support teams.

What are the key skills and qualifications needed to thrive as a Web Support Specialist, and why are they important?

To thrive as a Web Support Specialist, you need a solid understanding of website management, troubleshooting, and basic coding skills, often supported by experience in IT or a related field. Familiarity with content management systems (CMS), help desk software, and common web technologies like HTML, CSS, and JavaScript is typically required. Excellent problem-solving abilities, patience, and strong communication skills set top performers apart in this role. These skills ensure efficient resolution of technical issues and high-quality support for users, which are crucial for maintaining smooth website operations and customer satisfaction.
More about Web Support Specialist jobs
What states have the most Web Support Specialist jobs? States with the most job openings for Web Support Specialist jobs include:
What job categories do people searching Web Support Specialist jobs look for? The top searched job categories for Web Support Specialist jobs are:
Web Support Specialist jobs near you
Infographic showing various Web Support Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $91,584 per year, or $44 per hour.
Web Support Specialist / Instructional Support Associate SL-2

Web Support Specialist / Instructional Support Associate SL-2

SUNY Canton

Canton, NY • On-site

$52K - $55K/yr

Full-time

Posted 26 days ago

Job description

Description of Duties
SUNY Canton is looking for a skilled Web Support Specialist to join the Public Relations team. The Web Support Specialist reports to the Director of Public Relations and will work extensively with the Information Services department to help maintain a dynamic web presence, build out the campus intranet platform and maintain digital accessibility standards across campus.
Responsibilities
Website Maintenance:
  • Build webpages and manage digital assets (images, videos, documents).
  • Support content updates on multiple websites.
  • Ensure content contributions and media usage are consistent with branding and style guide.
  • Serve as a point of contact for CMS users and help with user error or resolve technical issues.
  • Support content migration, functional QA testing, and related implementation needs for current website redesign and deployment.
  • Use tools like Google Analytics, or SiteImprove to track website performance and recommend improvements.
  • Maintain records of website changes, web support requests, and resolutions.
  • Basic knowledge of SEO principles.

Accessibility:
  • Reviewing webpages for accessibility issues and recommending updates when needed.
  • Provide both onboarding and ongoing accessibility training for end users (one-on-one training and group meetings).
  • Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance.
  • Create training guides and supporting materials (e.g. Knowledge Base, videos).
  • Serve on campus Accessibility Committee and assist in the review of campus vendor purchases for Section 508 compliance.

Intranet:
  • Lead implementation and design of new campus intranet project.
  • Recommend design and development layouts based on departmental needs while maintaining campus brand guidelines.
  • Identify content intended for internal audiences and work with campus departments to migrate content from campus CMS to Sharepoint environment.
  • Develop training sessions and materials for end users (one-on-one training and group meetings) to update content on Sharepoint pages.
  • Work closely with Information Services to update and maintain Sharepoint environment.
Qualifications
Required:
  • Bachelor's degree in related field, preferably in Computer Science, Information Technology, Web Design or Communications
  • Proficiency in MS Office (Word, Excel, and Outlook), required.
  • Basic proficiency in HTML and CSS is required
  • Must be highly organized with critical thinking skills.
  • Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines.

Preferred:
  • Experience working with content management systems; Terminalfour preferred.
  • 2-4 years of web support, web design/development or related experience.
  • Experience with Microsoft 365, particularly Sharepoint, Teams, and OneDrive.
  • Experience in higher education.

Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, and criminal background check.
Closing Date for Receipt of Applications
Review begins immediately and will continue until the position is filled.
Apply for Position
SUNY Canton does not discriminate based on race, color, national origin, sex, gender identity, disability, or age in its education programs, services, and activities, including employment policies and practices.

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