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Web Chat Jobs in Indiana (NOW HIRING)

eth

Interior Design Sales Consultant

Indianapolis, IN · On-site

... content sharing web sites and other digital channels established for on-line interaction and ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Consultant

Indianapolis, IN · On-site

... content sharing web sites and other digital channels established for on-line interaction and ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

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Web Chat information

See Indiana salary details

$37.1K

$76.9K

$137K

How much do web chat jobs pay per year?

As of Aug 6, 2026, the average yearly pay for web chat in Indiana is $76,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
What are popular job titles related to Web Chat jobs in Indiana? For Web Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Web Chat jobs in Indiana look for? The top searched job categories for Web Chat jobs in Indiana are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in Indiana as of August 2026, with employment types broken down into 1% Internship, 78% Full Time, 13% Part Time, and 8% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $76,935 per year, or $37 per hour.

Digital Banking Center Representative

United Fidelity Bank

Evansville, IN • On-site

Full-time

Re-posted yesterday

Job description

It's fun to work at a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
The Digital Banking Center Representative position is a key operational role that manages customer relationships obtained through online account opening; providing friendly and efficient services to UFB Digital Banking customers. The incumbent will be responsible for managing and effectively answering inquiries related to online account opening, reviewing online account applications, monitor account relationships, and resolving problems by researching and troubleshooting issues via telephone, internet, or written correspondence. This position will also support other operational departments, such as the Call Center, in other facets during downtime.
Essential Job Functions include, but are not limited to:
  • Monitor, review and process online account opening applications for consumer and business deposit accounts.
  • Provide exceptional phone service, email, chat and web correspondence to internet customers by responding efficiently and accurately, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Follow up with customers/applicants when necessary.
  • Provide customer assistance/troubleshoot for Retail Online Banking, Mobile Banking, Debit Cards, and other electronic banking areas for Digital Banking Customers.
  • Seize opportunities to forward customers to branch staff when the opportunities to upsell products arise.
  • Monitor transaction exceptions (i.e. NSF), evaluate account activities, and consider risks associated with Internet-established customer relationships.
  • Follow standard operating procedures.
  • Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:
  • Excellent interpersonal skills - always interacting professionally with callers, associates, executives & senior leaders.
  • Outstanding written and verbal communication abilities.
  • Must demonstrate strong analytical and problem-solving attributes.
  • Advanced organization and time management skills.
  • Proficiency in Microsoft Office Suite of products.
  • Ability to work under high pressure, within short deadlines, while making sound judgement decisions.
  • Possess a high degree of integrity when dealing with sensitive information.
  • Energetic team player.

Education, Experience and Qualifications:
  • High School Graduate or General Education Degree (GED) required.
  • Banking experience preferred.
  • 2-3 years of customer service or bank operations experience required.
  • 2-3 years of call center experience is a plus.

Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.
Working Conditions:
  • Typical office working environment.
  • Typical desk job.
  • Extended viewing of computer screens.
  • Donning microphone headsets to manage customer calls.
  • Periodic travel between locations may be required.
  • Typically, 8:00am - 5:00pm CST, Monday - Friday.
  • Must be able to work over-time and Saturdays if needed.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

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