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Web Chat Jobs in Indiana (NOW HIRING)

Syntricate

Communications Specialist

Indianapolis, IN · On-site

$51K - $67K/yr

... chat, sharing document links, and troubleshooting access issues. - Assist adult learners in ... web formattingDesired Title IV-D child support program experienceDesired

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

The Whittingham Agencies

Call Center Rep

Muncie, IN · On-site

$65K/yr

During the overview, you'll have the chance to chat with our team members and ask any questions ... No, our platform is accessible through any standard web browser. Details will be provided in the ...

The Whittingham Agencies

Call Center Rep

Mongo, IN · On-site

$65K/yr

During the overview, you'll have the chance to chat with our team members and ask any questions ... No, our platform is accessible through any standard web browser. Details will be provided in the ...

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All JobsWeb Chat JobsWeb Chat Jobs in Indiana

Web Chat information

See Indiana salary details

$37.1K

$76.9K

$137K

How much do web chat jobs pay per year?

As of Jun 30, 2026, the average yearly pay for web chat in Indiana is $76,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Chat Support Specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat job?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by Web Chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
What are popular job titles related to Web Chat jobs in Indiana? For Web Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Web Chat jobs in Indiana look for? The top searched job categories for Web Chat jobs in Indiana are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in Indiana as of June 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $76,935 per year, or $37 per hour.

Communications Specialist

Syntricate

Indianapolis, IN • On-site

$51K - $67K/yr

Other

Posted 22 days ago

Job description

Communications Specialist 

Indianapolis, IN 46204  REMOTE WORK

Duration 12+ months

Working hours can be between Monday to Friday 6:00 AM to 6:00 PM, with 8 hour days. Do you accept this requirement?
The position is remote, with expectation to be on site an average of 4 days per month. Do you accept this requirement?


Short Description:
The Communications Specialist is responsible for supporting the development and execution of communication and training plans.
Complete Description:
- - Essential Duties/Responsibilities
- Create and edit training guides from content provided by subject matter experts.
- Write, edit, and disseminate communications to end users and stakeholders.
- Assist in developing training and training material for systems of record.
- Facilitate webinars by monitoring chat, sharing document links, and troubleshooting access issues.
- Assist adult learners in physical classroom trainings.
- Assist with equipment set up and testing activities for classroom trainings.
- Assist with administrative tasks associated with training registration.
- Monitor group mailboxes and respond to stakeholder questions.
Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula
Requirements
- Excellent attention to detail
- Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner.
- Professional demeanor
- Excellent computer skills, including familiarity with Microsoft365 suite and Jira.
- Ability to manage multiple assignments simultaneously, while maintaining attention to detail.
- Ability to learn new information quickly and independently.
- Ability to meet deadlines, adapt to changing requirements, and work under pressure.
Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Working knowledge of Microsoft Office (Outlook 365, SharePoint, PPT, Word, Excel and Teams);Required Years   Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise mannerRequired     Experience creating and edit training guides from content provided by subject matter expertsRequired     Experience facilitating webinars by monitoring chat, sharing document links, and troubleshooting access issuesRequired     Experience of Atlassian Jira, Confluence and Service Management toolsRequired     Ability to communicate effectively orally and in writingRequired     Ability to identify and resolve problems using research techniquesRequired     Bachelors degree or higherRequired     Teaching or training experienceDesired     Video editing using Adobe productsDesired     WCAG/ADA complianceDesired     Web design/publishing Desired     Document/web formattingDesired     Title IV-D child support program experienceDesired    

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