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Warm Line Jobs in Georgia (NOW HIRING)

dekalbcsb

Case Manager

Decatur, GA

$19.50 - $25.25/hr

WORKING CONDITIONS Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service ...

New

DeKalb Community Service Board

Case Manager

Decatur, GA · On-site

$19.50 - $25.25/hr

WORKING CONDITIONS Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service ...

New

This Is It! BBQ and Seafood

Line Server

Fairburn, GA · On-site

$13 - $15/hr

BBQ and Seafood, you play a vital role in crafting a warm and inviting experience for our guests ... To thrive as a Line Server at This Is It! BBQ and Seafood, you'll need a diverse skill set that ...

dekalbcsb

Housing Support Case Manager

Decatur, GA · On-site

$20.25 - $24.50/hr

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation * Service delivery is in-person and ...

Chattahoochee Food Works

Line Cooks

Atlanta, GA · On-site

$15.25 - $19/hr

Familiarity with prep lists and line cooking. * Ability to work nights, weekends, and busy service ... We are known for traditional Italian dishes, warm hospitality, and a strong local reputation. As we ...

dekalbcsb

Housing Support Case Manager

Decatur, GA

$20.25 - $24.50/hr

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation * Service delivery is in-person and ...

Ray's Restaurants

Line Cook

Atlanta, GA · On-site

$15.25 - $19/hr

As a Line Cook , you'll play an important role in preparing and executing our menu in a fast-paced ... and warm, attentive hospitality. Located in the heart of the city, we blend timeless culinary ...

Ray's restaurants

Line Cook

Atlanta, GA · On-site

$18 - $21/hr

As a Line Cook , you'll play an important role in preparing and executing our menu in a fast-paced ... and warm, attentive hospitality. Located in the heart of the city, we blend timeless culinary ...

Andretti Indoor Karting & Games

Line Cook

Buford, GA · On-site

$15 - $18/hr

Games is seeking a Line Cook to join the team! Andretti Indoor Karting amp; Games. We are a Team ... warm amp; knowledgeable Team Members. We are committed to creating a work environment that both ...

Andretti Indoor Karting & Games

Line Cook

Buford, GA · On-site

$14.25 - $18/hr

... warm & knowledgeable Team Members. We are committed to creating a work environment that both ... POSITION SUMMARY An Andretti Line Cook is a part-time role responsible for anticipating guest needs ...

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Warm Line information

See Georgia salary details

$8

$16

$37

How much do warm line jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for warm line in Georgia is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $15.43 per hour, depending on experience, location, and employer.

What is the difference between Warm Line vs Crisis Hotline Worker?

AspectWarm LineCrisis Hotline Worker
CredentialsTypically requires mental health training or certification, but not alwaysOften requires specialized crisis intervention training and certifications
Work EnvironmentNon-emergency, peer support setting, often peer-led or volunteer-basedEmergency response setting, handling urgent mental health crises
Employer & IndustryNonprofit organizations, mental health agencies, community servicesEmergency services, mental health crisis centers, hospitals

Warm Line staff provide non-urgent emotional support and peer counseling, focusing on prevention and ongoing support. Crisis Hotline Workers handle urgent mental health crises, providing immediate intervention and safety planning. While both roles require mental health knowledge, Crisis Hotline Workers typically need more specialized crisis intervention training. Understanding these differences helps individuals choose the right role based on their skills and career goals.

What are some common challenges faced by warm line operators, and how can they be managed effectively?

Warm Line operators often encounter emotionally intense conversations and must support callers experiencing stress, loneliness, or mental health concerns. Managing emotional boundaries while providing empathy can be challenging. Effective strategies include regular supervision, peer support, and ongoing training in active listening and self-care techniques. Most organizations also encourage operators to take breaks and utilize debriefing sessions to process difficult calls.

What is a warm line?

A Warm Line is a peer-run support service that provides non-crisis emotional support, active listening, and resource referrals to individuals who may be experiencing stress, loneliness, or mental health challenges. Unlike hotlines, which are typically for urgent crises, Warm Lines are for people seeking someone to talk to before things escalate. Staffed by trained peers with lived experience, Warm Lines offer confidential, non-judgmental support over the phone, chat, or text. They are designed to promote mental wellness and prevent crises by offering early intervention and community connection.

What are the key skills and qualifications needed to thrive as a warm line operator?

To thrive as a Warm Line Operator, you need a background in mental health support, basic counseling skills, and often some post-secondary education or training in psychology or social work. Familiarity with call center software, confidential documentation systems, and sometimes certifications like Mental Health First Aid are typically required. Exceptional active listening, empathy, patience, and emotional resilience help operators build trust and provide meaningful support to callers. These skills are crucial for offering effective, compassionate assistance to individuals seeking non-crisis mental health support and for ensuring caller safety and well-being.
What are popular job titles related to Warm Line jobs in Georgia? For Warm Line jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Warm Line jobs in Georgia look for? The top searched job categories for Warm Line jobs in Georgia are:
What cities in Georgia are hiring for Warm Line jobs? Cities in Georgia with the most Warm Line job openings:
Warm Line jobs near you
Infographic showing various Warm Line job openings in Georgia as of August 2026, with employment types broken down into 58% Full Time, 14% Part Time, 14% Temporary, and 14% Nights. Highlights an 100% In-person job distribution, with an average salary of $34,676 per year, or $16.7 per hour.

Case Manager

dekalbcsb

Decatur, GA

$19.50 - $25.25/hr

Full-time

Posted 2 days ago

New

Job description

The Housing Support Case Manager will:

  • Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
  • Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
  • Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
  • Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
  • Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
  • Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
  • Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
  • Meet agency productivity standard of 40 billable hours per month.
  • Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
  • Perform additional duties assigned by team lead/program manager/director.

WORKING CONDITIONS

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone. Travel throughout DBHDD Region 3 required. Must have reliable

transportation. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work). One year of experience in a behavioral health setting providing case management/community support service or similar.  Or combined equivalent education and experience. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.  

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