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$13

$28

$55

How much do walmart resolution specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for walmart resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a Walmart resolution specialist?

A Walmart Resolution Specialist handles customer inquiries, disputes, and escalations to ensure a positive shopping experience. They work to resolve issues related to orders, payments, deliveries, and account concerns efficiently. This role requires strong communication, problem-solving skills, and familiarity with Walmart's policies and systems. Resolution Specialists often interact with customers through phone, chat, or email, aiming to provide quick and satisfactory solutions.

What skills and qualifications are needed to be a Walmart resolution specialist?

To thrive as a Walmart Resolution Specialist, you need strong problem-solving abilities, customer service expertise, and experience in conflict resolution, often supported by a high school diploma or equivalent. Familiarity with Walmart's internal systems like SMART or Customer Relationship Management (CRM) tools is often required for tracking and managing cases efficiently. Excellent communication, patience, and teamwork skills help you stand out when addressing sensitive customer concerns. These competencies ensure effective issue resolution, foster customer satisfaction, and support Walmart’s commitment to service excellence.

What does a Walmart resolution specialist do?

As a Walmart Resolution Specialist, your day typically involves reviewing and addressing escalated customer concerns across various channels, such as phone, email, or in-person interactions. You’ll collaborate closely with store associates, managers, and support teams to resolve issues related to orders, store experiences, or policies. The role often requires balancing multiple cases at once while maintaining a positive, solutions-focused approach. Due to the dynamic retail environment, adaptability and clear communication with both customers and colleagues are essential parts of your daily routine.

More about Walmart Resolution Specialist jobs
What are the most commonly searched types of Walmart Resolution Specialist jobs? The most popular types of Walmart Resolution Specialist jobs are:
What states have the most Walmart Resolution Specialist jobs? States with the most job openings for Walmart Resolution Specialist jobs include:
What job categories do people searching Walmart Resolution Specialist jobs look for? The top searched job categories for Walmart Resolution Specialist jobs are:
Walmart Resolution Specialist jobs near you
Infographic showing various Walmart Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Specialist, Enterprise Business Services

Walmart

Cassville, MO • On-site

$19 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,380 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary... What you'll do...Role summary:
The Specialist, Enterprise Business Services, plays a critical role in supporting business areas through data analysis, compliance management, and customer service resolution. This position ensures adherence to local, state, and federal regulations while managing payroll processes. The role involves collaborating with internal and external partners to resolve complex issues, maintaining system security and access, and contributing to continuous improvement initiatives. The Specialist fosters strong relationships, communicates effectively, and upholds the highest standards of integrity and professionalism to support organizational objectives and enhance operational excellence.
About the team:
The Report Team plays a crucial role in ensuring payroll accuracy and regulatory compliance by auditing payroll and control reports each cycle. They identify and resolve payroll issues, supporting corrective actions that protect associates and the company. Collaborating across departments, the team maintains high standards in compliance and payroll processes while delivering excellent customer service. Their thorough reviews and clear communication uphold payroll integrity and contribute to seamless business operations. Committed to precision and teamwork, the team supports organizational goals through diligent compliance and effective payroll management.
What you'll do:
  • Support business areas by analyzing initiatives, interpreting data, and providing recommendations aligned with objectives.
  • Manage compliance with applicable laws, regulations, and company policies through monitoring and implementing action plans.
  • Handle escalated customer service issues, providing education and  support.
  • Maintain confidentiality of sensitive information.
  • Collaborate with stakeholders to prioritize tasks, communicate progress, and drive continuous improvement.

What you'll bring:
  • Proven experience in managing compliance with local, state, and federal regulations within a business environment.
  • Strong analytical skills to interpret data and translate findings into actionable business recommendations.
  • Expertise in resolving complex payroll inquiries and providing education.
  • Ability to manage escalated customer service issues with professionalism and effective communication.
  • Demonstrated commitment to ethical standards, integrity, and fostering positive collaborative relationships.
  • Adaptability to change, continuous improvement mindset, and effective prioritization of tasks to meet deadlines.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00 - $35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Benefits, Customer Service, Microsoft Office Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics Primary Location... 2914 Se I St, Bentonville, AR 72712-3148, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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