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Overnight Walmart Resolution Specialist Jobs (NOW HIRING)

Home Depot

Issue Resolution Specialist

Atlanta, GA · On-site

The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third ... Typically requires overnight travel less than 10% of the time. Physical Requirements: * Most of the ...

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Overnight Walmart Resolution Specialist information

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$13

$28

$55

How much do overnight walmart resolution specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight walmart resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Overnight Walmart Resolution Specialist?

Overnight Walmart Resolution Specialists are employees who work during the night shift to resolve customer and operational issues that arise in Walmart stores. Their responsibilities typically include addressing problems related to inventory, assisting with customer service concerns, and ensuring smooth store operations during overnight hours. They act as a point of contact for overnight staff and coordinate with management to resolve urgent matters, helping maintain store standards and customer satisfaction until daytime leadership arrives.

What are the main responsibilities and challenges faced by an Overnight Walmart Resolution Specialist?

As an Overnight Walmart Resolution Specialist, your primary responsibility is to resolve customer service issues, manage escalations, and ensure that overnight operations run smoothly. You will often collaborate with store associates, managers, and sometimes external vendors to address concerns that arise after regular business hours. A common challenge in this role is handling complex issues with limited in-person support, requiring strong problem-solving skills and effective communication. The overnight setting also means adapting to a quieter but more independent work environment, where self-motivation and organization are key to success.

What are the key skills and qualifications needed to thrive as an Overnight Walmart Resolution Specialist, and why are they important?

To thrive as an Overnight Walmart Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a high school diploma or equivalent, with prior retail or customer service experience preferred. Familiarity with Walmart's inventory management systems, handheld devices, and resolution tracking software is typically required. Excellent communication, teamwork, and adaptability help specialists effectively resolve issues and coordinate with other departments during overnight shifts. These skills ensure accurate issue resolution, operational efficiency, and a positive store environment when management resources may be limited.

What is the difference between Overnight Walmart Resolution Specialist vs Overnight Customer Service Associate?

AspectOvernight Walmart Resolution SpecialistOvernight Customer Service Associate
Primary RoleResolving customer issues, refunds, and complaints related to Walmart orders and servicesAssisting customers with inquiries, returns, and store services
Work EnvironmentBack-end resolution center, often in a corporate or specialized team settingFront-line store or call center environment, interacting directly with customers
Required SkillsProblem-solving, communication, knowledge of Walmart policiesCustomer service, communication, basic product knowledge
Common UsageUsed by Walmart for resolving complex issuesUsed broadly across retail for general customer support

The Overnight Walmart Resolution Specialist focuses on resolving complex customer issues and refunds, often working behind the scenes, while the Overnight Customer Service Associate provides direct support to customers in-store or via call centers. Both roles require strong communication skills, but the specialist role emphasizes problem-solving and policy knowledge for issue resolution.

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Overnight Walmart Resolution Specialist jobs near you
Infographic showing various Overnight Walmart Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Issue Resolution Specialist

Home Depot

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,450 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.
Key Responsibilities:
  • 70% Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion.
  • 20% Train on upcoming projects to ensure good base knowledge before execution begins
  • 10% Escalate pervasive issues which require departmental support

Direct Manager/Direct Reports:
  • This position reports to the Issue Resolution Manager.
  • This position has no direct reports.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Prior issue resolution or call center experience
  • Strong written and verbal communications skills, presentation and facilitation skills
  • Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:
  • 1

Competencies:
  • Highly organized.
  • Excellent written and verbal communication skills.
  • Strong ability to multi task and handle competing priorities at once.
  • Strong decision making and problem solving skills.

What Home Depot employees say

Pay

Benefits

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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