Job Summary:
Shield Consulting Solutions, Inc. is seeking a Help Desk Analyst to support a dynamic watch center with 24x7 operations. The role involves maintaining customer computers and networks, ensuring efficient data and voice communications for critical national decision-making.
Responsibilities:
• Come join a dynamic, fast-paced watch center supporting 24x7 operations.
• In this mission-essential help desk role, you will maintain the customer’s computers and networks, ensuring front-end systems continue to collect, process and transmit information vital to national decision makers and keeping our troops safe.
• Provide support to optimize and maintain assigned customer accesses.
• The technology focus will be data and voice communications, including DNR (voice/FAX), DNI and other advanced technologies over IP.
• The candidate must be available to support a 24x7 mission operation with a weekly schedule, working either Day Shift (0545-1345), Swing Shift (1345-2145), or Mid Shift (2145-0545) to include weekends and holidays.
Qualifications:
Required:
• Active TS/SCI w/Polygraph REQUIRED
• At least three (3) years of demonstrated experience in and demonstrated knowledge of SIGINT development analytic support
• Within the last five (5) years, at least three (3) of the years of experience must have been with modern digital/optical telecommunications systems and protocols, telephony switching system networks, and/or internet communications
• Demonstrated experience using the Linux operating system, to include use of the command-line
• Front-end collection systems, to include survey systems
• DNR/DNI collection and dataflow, including FOP configuration
• Basic troubleshooting experience
• Ability to follow basic SOPs and update documentation accordingly
• Must be available to support a 24x7 mission operation with a weekly schedule, working either Day Shift (0545-1345), Swing Shift (1345-2145), or Mid Shift (2145-0545) to include weekends and holidays
Preferred:
• Basic Communications Signals Collection and Processing Course (450)
• Intermediate Communications Signals Analysis Course (451)
• Scripting experience (Bash, Shell and/or Python)
• Familiarity with Apache NiFi
• Familiarity with commercial SATCOM technologies
• Basic knowledge of network protocols
Company:
Shield Consulting Solutions Incorporated is a veteran-owned small government contractor that was formed in 2002 with the idea that a small company can provide affordable and agile capabilities to our clients. Founded in 2004, the company is headquartered in Columbia, USA, with a team of 51-200 employees. The company is currently Growth Stage.