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Volunteer Linux Help Desk Jobs in Atlanta, GA (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues

Salesforce, Inc.

Deal Desk Manager

Atlanta, GA · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... volunteer roles, work experience, etc.) * Superior analytical background with strong problem ...

LifeWise Academy

Volunteer

Atlanta, GA · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

LifeWise Academy

Volunteer

Cartersville, GA · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

LifeWise Academy

Volunteer

Canton, GA · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

4P Consulting Inc.

Systems Support Tech 1

Atlanta, GA

$20 - $24/hr

... Linux and Microsoft Windows operating environments across multiple State of Georgia agencies ... Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May ...

TEKsystems

IT Service Desk L3

Locust Grove, GA

$25 - $27/hr

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

IT Service Desk L3

Locust Grove, GA · On-site

$25 - $27/hr

Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Aprio

Senior Application Developer

Atlanta, GA · On-site

$92K - $126K/yr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... Linux * Apache Tomcat * Visual Studio, VB.NET, ASP.NET, C# * Microsoft SQL Server * SQL Server ...

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Volunteer Linux Help Desk information

See Atlanta, GA salary details

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How much do volunteer linux help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for volunteer linux help desk in Atlanta, GA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Volunteer Linux Help Desk vs Volunteer IT Support Specialist?

AspectVolunteer Linux Help DeskVolunteer IT Support Specialist
Required CredentialsBasic Linux knowledge, troubleshooting skillsBasic IT certifications, troubleshooting skills
Work EnvironmentNon-profit, community tech supportNon-profit, community or organizational support
Employer & IndustryTech nonprofits, open-source projectsVarious nonprofits, educational institutions
Search & Comparison IntentUnderstanding Linux-specific volunteer rolesGeneral IT volunteer roles

The Volunteer Linux Help Desk focuses on providing Linux-specific technical support, often requiring basic Linux knowledge. In contrast, the Volunteer IT Support Specialist role covers broader IT support tasks across various platforms. Both roles serve non-profit organizations and require troubleshooting skills, but the Linux Help Desk emphasizes Linux expertise, making it ideal for those interested in open-source environments.

What are the most commonly searched types of Linux Help Desk jobs in Atlanta, GA?

The most popular types of Linux Help Desk jobs in Atlanta, GA are:

Volunteer Linux Help Desk jobs near you

IT Help Desk

Seneca Resources Company, LLC

Norcross, GA • On-site

Contractor

Re-posted 8 days ago

Job description

IT Help Desk Analyst
Location: Norcross, GA
Work Environment: Call Center
Start Date: January 2026
Position Performance Measures
  • Calls handled per hour
  • Percentage of escalated calls
  • Not-ready time percentage
  • Call quality compliance
  • Average call handle time
  • Team Customer Satisfaction (CSAT)
  • Team Service Level Agreement (SLA) performance
Key Responsibilities
  • Provide first-level technical support by answering inbound customer calls and diagnosing reported issues.
  • Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution.
  • Confirm issue resolution and customer satisfaction before closing calls or tickets.
  • Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary.
  • Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds.
  • Apply approved fixes or workarounds discovered through collaboration.
  • Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices.
  • Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track.
  • Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution.
  • Educate customers on proper use of supported hardware and software, including "how-to" assistance.
  • Maintain high ownership of incidents through accurate documentation, follow-up, and case closure.
  • Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication.
  • Dispatch hardware-related issues to appropriate vendors.
  • Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner.
  • Maintain compliance with attendance, scheduling, and quality assurance standards.
  • Collaborate with team members to continuously improve support processes and customer satisfaction metrics.
  • Keep management and support teams informed of emerging or recurring support issues.
  • Perform additional duties as assigned.
Experience, Education, and Qualifications
Education
  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
Experience
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
Required Skills and Abilities
  • Strong customer-focused mindset with a high sense of ownership
  • Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users
  • Proven troubleshooting, root cause analysis, and issue resolution skills
  • Strong time management, organizational, and multitasking abilities
  • Ability to work independently while contributing effectively in a team environment
  • Professional phone etiquette and conflict management skills
  • Detail-oriented, self-motivated, and deadline-driven.
    About Seneca Resources:
    Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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