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Volunteer Linux Help Desk Jobs in Baltimore, MD (NOW HIRING)

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...

22nd Century Technologies

Help Desk Support

Aberdeen, MD · On-site

$48K - $50K/yr

Help Desk Support 22nd Century Technologies, Incorporated (TSCTI) is a government focused Services ... Linux) Additional Information All your information will be kept confidential according to EEO ...

22nd Century Technologies

Help Desk Support

Aberdeen, MD · On-site

$48K - $50K/yr

Help Desk Support 22nd Century Technologies, Incorporated (TSCTI) is a government focused Services ... Linux) Additional Information All your information will be kept confidential according to EEO ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

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Volunteer Linux Help Desk information

See Baltimore, MD salary details

$8

$19

$33

How much do volunteer linux help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for volunteer linux help desk in Baltimore, MD is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Volunteer Linux Help Desk vs Volunteer IT Support Specialist?

AspectVolunteer Linux Help DeskVolunteer IT Support Specialist
Required CredentialsBasic Linux knowledge, troubleshooting skillsBasic IT certifications, troubleshooting skills
Work EnvironmentNon-profit, community tech supportNon-profit, community or organizational support
Employer & IndustryTech nonprofits, open-source projectsVarious nonprofits, educational institutions
Search & Comparison IntentUnderstanding Linux-specific volunteer rolesGeneral IT volunteer roles

The Volunteer Linux Help Desk focuses on providing Linux-specific technical support, often requiring basic Linux knowledge. In contrast, the Volunteer IT Support Specialist role covers broader IT support tasks across various platforms. Both roles serve non-profit organizations and require troubleshooting skills, but the Linux Help Desk emphasizes Linux expertise, making it ideal for those interested in open-source environments.

What are the most commonly searched types of Linux Help Desk jobs in Baltimore, MD?

The most popular types of Linux Help Desk jobs in Baltimore, MD are:

Volunteer Linux Help Desk jobs near you

Senior Help Desk Analyst

1872 Consulting

Fort George G Meade, MD • On-site

$22.75 - $31/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Senior Help Desk Analyst

The Senior Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software. This person will work independently, and as part of a team, to deliver outstanding service and support.

Responsibilities:

  • Serves as the initial point of contact, globally for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Reads, writes, and implements standard operating procedures and technical documentation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.

Requirements:

  • 8+ years of experience as a Help Desk Analyst, Service Desk Analyst or a similar Technical Support role
  • Experience providing both Tier 1 and Tier 2 technical support
  • Proficiency providing support to Microsoft Office applications
  • Outstanding verbal and written communication skills
  • TS/SCI with Polygraph Required

Nice to Haves:

  • Linux system administration experience
  • Experience with Xacta
  • Experience configuring log shippers (Syslog, NxLog)
  • Knowledge of Linux commands to perform devops functions
  • Arcsight, Elasticsearch, Kibana, Splunk
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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