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Volunteer Customer Service Researcher Jobs (NOW HIRING)

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

... researching particulars for pricing and quantity discount disputes, invoice or credit copies ... other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more. * The ...

Owens & Minor

Customer Service Representative

$24/hr

... research centers around the world. For over140years, Owens & Minor has delivered comfort and ... Voluntary Supplemental Programs - We offer additional options to secure your financial future ...

Owens & Minor

Customer Service Representative

$24/hr

... research centers around the world. For over 140 years, Owens & Minor has delivered comfort and ... Voluntary Supplemental Programs - We offer additional options to secure your financial future ...

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

Research customer inquiries; short shipments, mis picks, delivery time, etc. by communicating with ... other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more. * The ...

Tote Services

Customer Service Specialist

Tacoma, WA · On-site

$500/wk

Research and resolve customer issues in a timely, professional, and customer-focused manner. * Communicate applicable policies, service updates, schedules, and shipment regulations to customers.

New

System One

Customer Service Rep

Tampa, FL · On-site

$14.50 - $19.75/hr

... • Conduct research as needed to resolve service requests and provide accurate information • ... voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity ...

Bank of Luxemburg

Customer Service Associate

Algoma, WI · On-site

$16.75 - $19.42/hr

Assisting customers with account inquiries, online banking, and research * Supporting branch ... Community involvement and volunteerism * Exceptional customer service These values shape how we ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

Research customer inquiries; short shipments, mis picks, delivery time, etc. by communicating with ... other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more. * The ...

BANK OF LUXEMBURG

Customer Service Associate

Algoma, WI · On-site

$16.75 - $19.42/hr

Assisting customers with account inquiries, online banking, and research * Supporting branch ... Community involvement and volunteerism * Exceptional customer service These values shape how we ...

Rividium Inc

Customer Service Representative

Alexandria, VA · On-site

$17 - $23.25/hr

Research inquiries per the agency's guidance (utilize agency's internal website., "intranet ... Process Voluntary Employee Organization (VEO) memberships/deductions requests by employees in NFC ...

MISSION YOGURT INC

CUSTOMER SERVICE

Denver, CO · On-site

$18/hr

The Team Member provides excellent customer service while supporting daily operations. This role ... HSA), Voluntary Life and AD&D, Voluntary Long-Term Disability, Voluntary Accident, Voluntary ...

RiVidium, Inc

Customer Service Representative

Alexandria, VA · On-site

$17 - $23.25/hr

Research inquiries per the agency's guidance (utilize agency's internal website., "intranet ... Process Voluntary Employee Organization (VEO) memberships/deductions requests by employees in NFC ...

Swatch Group

Customer Service Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

Research and respond to customer inquiries in person, phone and e-mail. * Issue repair estimates ... Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance

Swatch Group

Customer Service Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

Research and respond to customer inquiries in person, phone and e-mail. * Issue repair estimates ... Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance

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Volunteer Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do volunteer customer service researcher jobs pay per year?

As of Sep 7, 2026, the average yearly pay for volunteer customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

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Customer Service

Empire Merchants North

Coxsackie, NY • Hybrid

$19/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Empire Merchants North rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

119th of 429 rated retail wholesalers

Job description

Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York.

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated individual looking to enter our company with the opportunity for growth within Empire Merchants North.  If you feel you are a good fit, we invite you to apply!

This is a hybrid position, with the flexibility to work remotely four days per week and one day per week on-site, based on a rotating schedule. Candidates must have availability Monday through Friday between 8 AM and 6 PM.  Daily schedules may vary based on business needs and will generally be:

  •  8 AM - 5 PM on the scheduled on-site day
  •  8:30 AM - 5:30 PM or 9 AM - 6 PM on remote workdays 

The scheduled on-site day will rotate based on department coverage and business needs.

This position is the primary contact for Empire Merchants North customers and sales employees regarding customer inquiries and customer orders.  Maintain and build customer satisfaction.     

ESSENTIAL POSITION RESULTS
•Receive customer, driver, and sale rep calls by answering phone, email or other communications for, but not limited to, credits, returns and exchanges, researching particulars for pricing and quantity discount disputes, invoice or credit copies, placing new phone or online orders and questions.
•Cross train to support accounts receivable; receive calls from customers and drivers for but not limited to balances owed EMN, credit terms etc.
•Document customer requests regarding delivery on Shared Excel Logistics Tracker
•Research customer inquiries; short shipments, mis picks, delivery time, etc. by communicating with logistics, operations, or inventory departments.
•Support sales associates’ inquiries by answering questions and helping to direct the appropriate dept if needed.
•Report all customer correspondence and/or issues to Team Lead
•Provide Reception duties on a shared rotational schedule but not limited to schedule.
•Duties performed at reception include, but are not limited to scanning of credit, will call and/or delivery invoices. Process/and or assist in credits. Will Call procedure.
•Ensure that all NY State Liquor Authority credit regulations are adhered to.
•Communicate and understand the customer’s calls by listening with a focus on the customer’s needs while maintaining company policies and procedures.
•Maintaining a positive and friendly attitude by listening and responding to all customer and EMN employees.
•Maintains a safe and clean working environment by complying with procedures, rules, and, regulations.
 

SUPERVISORY RESPONSIBILITIES

None

COMPENSATION & BENEFITS 

Empire Merchants North offers a competitive compensation package including:

  • Hourly Rate: $19 per hour and annual bonus potential
  • Paid Holidays, Health Plan options (medical, dental, disability coverage, life insurance, and other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more.
  • The company will evaluate a specific candidate's education, skills, and experience when making an offer.

What Empire Merchants North employees say

Pay

Hours and flexibility

Workplace

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