Medley, FL · On-site
... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...
Quick apply
Medley, FL · On-site
... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...
Inwood, NY · On-site
$65K - $80K/yr
... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...
Quick apply
Inwood, NY · On-site
$65K - $80K/yr
... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...
Medley, FL · On-site
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Medley, FL · On-site
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Celebration, FL · On-site
$121 - $162/hr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Celebration, FL · On-site
$121 - $162/hr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Medley, FL · On-site
$90 - $130/hr
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Medley, FL · On-site
$90 - $130/hr
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Miami, FL · On-site
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Miami, FL · On-site
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Inwood, NY · On-site
$65K - $80K/yr
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
Inwood, NY · On-site
$65K - $80K/yr
Serve as the primary contact for assigned cruise line customers and vendors. * Build and maintain long-term customer relationships through proactive communication and service excellence. * Understand ...
NY · On-site
$45 - $75/hr
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
New
NY · On-site
$45 - $75/hr
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
New
$45 - $75/hr
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
New
$45 - $75/hr
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
New
Remote Cruise Line Specialist (Travel Agent Role) Location: Work from Anywhere (United States) Age ... Provide exceptional customer service and support to clients throughout their journey, from initial ...
Remote Cruise Line Specialist (Travel Agent Role) Location: Work from Anywhere (United States) Age ... Provide exceptional customer service and support to clients throughout their journey, from initial ...
... Cruise Line website. * Works to enhance guest experience, as well as create long-lasting customer relationships, by building rapport, recommending modifications to products and services which ...
... Cruise Line website. * Works to enhance guest experience, as well as create long-lasting customer relationships, by building rapport, recommending modifications to products and services which ...
Celebration, FL · On-site
$118K - $153K/yr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Celebration, FL · On-site
$118K - $153K/yr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
Sunrise, FL · On-site
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
Sunrise, FL · On-site
Present and explain Norwegian Cruise Line products and make travel recommendations. * Establish and maintain quality customer relationships by delivering exceptional customer service, establishing ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...
Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Delavan, WI · On-site
$20 - $25/hr
The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical ... customers, colleagues, and our community. We would not be able to provide this level of service ...
Celebration, FL · On-site
$121 - $162/hr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Celebration, FL · On-site
$121 - $162/hr
Negotiate favorable commercial terms, pricing, service level agreements, warranties, and contractual protections on behalf of Disney Cruise Line. * Build and maintain strategic relationships with ...
Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...
Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
The most popular types of Cruise Line Customer Service jobs are:
Position SummaryThe Account Manager, Cruise Logistics serves as the primary point of contact for assigned cruise line customers and their vendor networks. The role is responsible for managing strategic customer relationships, coordinating end-to-end logistics solutions, overseeing service delivery, and supporting commercial growth within a 4PL environment.Working closely with customers, vendors, carriers, and internal operational teams, the Key Account Manager ensures that transportation solutions are executed efficiently while maintaining exceptional customer service standards and operational performance.Key ResponsibilitiesAccount Management & Customer RelationsServe as the primary contact for assigned cruise line customers and vendors.Build and maintain long-term customer relationships through proactive communication and service excellence.Understand customer logistics requirements, operational needs, and service expectations.Conduct regular business reviews and identify opportunities for operational improvement.Provide account coverage and support to other Key Account Managers as required.Vendor & Supplier ManagementDevelop and maintain strong relationships with cruise industry suppliers and vendors.Coordinate logistics requirements between cruise lines and their vendor network.Facilitate communication between customers, vendors, carriers, and internal teams.Resolve operational issues impacting customer service and delivery performance.Ensure vendor shipments meet customer expectations and service standards.Logistics Solution ManagementDesign and coordinate transportation solutions across air, ocean, trucking, courier, and multimodal services.Act as the central liaison between customers, carriers, vendors, and operations teams.Monitor shipment progress and maintain visibility throughout the shipment lifecycle.Proactively communicate risks, delays, and exceptions to stakeholders.Support critical and time-sensitive logistics requirements for vessel operations.Pricing & Commercial ManagementPrepare transportation quotations and pricing proposals.Develop competitive and cost-effective logistics solutions.Negotiate and coordinate rates with carriers and suppliers.Contribute to account profitability and revenue growth.Identify opportunities to expand services within existing accounts.Operational OversightOversee shipment management within the Transportation Management System.Ensure shipment accuracy, regulatory compliance, and documentation integrity.Coordinate execution with operational teams and logistics partners.Support resolution of complex shipment issues and customer escalations.Monitor adherence to customer-specific requirements and SOPs.Qualifications5-10 years of logistics, freight forwarding, or supply chain experience within the cruise industry.Strong understanding of international transportation and supply chain operations.Experience in customer-facing account management roles.Strong commercial awareness and pricing experience.Excellent communication, organization, and stakeholder management skills.Proficiency with Microsoft Office and transportation management systems.
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