Volkswagen Customer Service Jobs (NOW HIRING)

University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.

University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.

The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team.

Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.

Responsibilities:

• Responsible for managing client expectations and customer experience at the front counter.
• Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
• Responsible for recording client concerns accurately.
• Responsible for providing accurate estimates for repair to clients.
• Responsible for sales including maintenance, repair, warranty, parts, and other work.
• Responsible for meeting Key Performance Indicators as outlined by Service Manager.
• Responsible for managing and maintaining the Dealership’s reputation by providing the highest quality service, accepting ownership for – and resolving, customer service issues.
• Expected to adhere to the service process and cashiering guide.
• Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.

Requirements:

• One year or more experience of client management in the automotive or hospitality industries or two or more years’ experience in any client management role. Hiring Immediately!
• Six months of experience in a customer-service related field is preferred but not required.
• High school diploma or GED required.
• Basic math and cash handling skills are required.
• Excellent conflict resolution and client management skills preferred.
• A team player who is focused on providing exemplary customer service.
• Proven ability to multi-task in a fast-paced work environment.
• Ability to follow instructions with a positive attitude.
• Be at least 18 years of age with a valid driver's license.

University Volkswagen offers a success-focused, family environment, and a competitive benefits package.

All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.

Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant’s annual compensation can range from $119,000 to $178,000, though any individual’s wages, commissions, or bonuses could be less or more based on their individual performance.

Who is encouraged to apply?

We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.

Our Philosophy

We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated.

Training Program

There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.

Why you should choose University Volkswagen

Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.

University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.