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Voice Of The Customer Program Manager Jobs in Raleigh, NC

Lutheran Services Carolinas

PROGRAM MANAGER

Raleigh, NC · On-site

$20 - $22/hr

The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements. What We Offer: * Part-time * $20-$22/hour ...

Lutheran Services Carolinas

PROGRAM MANAGER

Raleigh, NC · On-site

$20 - $22/hr

The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements. What We Offer: * Part-time * $20-$22/hour ...

Lutheran Services Carolinas

Program Manager

Raleigh, NC · On-site

$20 - $22.50/hr

Lutheran Services Carolinas (LSC) is seeking a dedicated Program Manager to lead services at our ... Ensure that the safety of all residents is maintained and respond to emergent situations in a ...

Lutheran Services Carolinas

Program Manager

Raleigh, NC · On-site

$20 - $22.50/hr

Lutheran Services Carolinas (LSC) is seeking a dedicated Program Manager to lead services at our ... Ensure that the safety of all residents is maintained and respond to emergent situations in a ...

True Team Medical

Program Manager

Raleigh, NC · On-site

Through our network of providers, ncgCARE is leading the way to excellence in behavioral health ... About the Role We are seeking a ACT Program Manager who focuses on the client journey into and out ...

Eaton

Program Manager, Microsoft

Raleigh, NC · On-site

$129K - $189K/yr

The primary function of the Microsoft Program Leader, Project Management is to act as the customer's single point of contact for post-order activities associated with active projects. This position ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Participates in ensuring that customer requests via the ticketing system are managed to closure ... Delivers results in support of achieving the organization's Service Level Agreements. * 5+ year ...

The Hunt Institute

Senior Program Manager

Cary, NC · On-site

$107K - $107K/yr

The Institute works at the intersection of education policy and politics, supporting state and ... About the role The Hunt Institute is seeking a Senior Program Manager (SPM) to join our State ...

The Hunt Institute

Senior Program Manager

Cary, NC · On-site

$79.24 - $87.16/hr

The Institute works at the intersection of education policy and politics, supporting state and ... The Senior Program Manager will report directly to the Director of State Engagement. The position ...

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Voice Of The Customer Program Manager information

See Raleigh, NC salary details

$8

$52

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How much do voice of the customer program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for voice of the customer program manager in Raleigh, NC is $52.57, according to ZipRecruiter salary data. Most workers in this role earn between $35.05 and $67.55 per hour, depending on experience, location, and employer.

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

What are popular job titles related to Voice Of The Customer Program Manager jobs in Raleigh, NC?

For Voice Of The Customer Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Voice Of The Customer Program Manager jobs in Raleigh, NC look for?

The top searched job categories for Voice Of The Customer Program Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Voice Of The Customer Program Manager jobs?

Cities near Raleigh, NC with the most Voice Of The Customer Program Manager job openings:

Voice Of The Customer Program Manager jobs near you
Infographic showing various Voice Of The Customer Program Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $109,345 per year, or $52.6 per hour.

PROGRAM MANAGER

Lutheran Services Carolinas

Raleigh, NC • On-site

$20 - $22/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements.

What We Offer:

  • Part-time
  • $20-$22/hour depending on experience
  • $750 sign on bonus after 90 days
  • Additional $2/hour if teammate opts out of benefits
  • Benefit eligibility starts after 30 days
    • Medical, Dental, Retirement, PTO, etc.
  • Free medical insurance option ($0 premium)
  • Career Advancement Opportunities
  • Tuition Assistance/ Scholarship Opportunities

Essential Functions:
1. Train, evaluate, and supervise staff and ensure that proper coverage and on-call support is maintained as required.
2. Provide direct care support; emergency fill-in as needed.
3. Assist in the development of treatment plans for each resident and ensure that consistent and accurate documentation is being implemented in the resident’s treatment plans as required.
4. Responsible for the operational administration of the program which includes but not limited to maintaining annual budget, petty cash, credit card monthly reconciliation and grocery shopping.
5. Initiate new hire process by completing required personnel documents for Human Resources if applicable.
6. Perform 90 day and annual staff evaluations, if supervising staff.
7. Within program guidelines and requirements, maintain facility, vehicle and equipment according to licensing standards by performing monthly vehicle inspections and fire drills.
8. Responsible for making sure that Annual Inspections are completed and current as necessary.
9. Participate in quality assurance processes and ensure that all documentation is of the highest quality.
10. Assist in approving notes in electronic medical records if programmatically appropriate.
11. Provide assistance in the processing and approving of Incident reports where relevant
12. Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups and other professionals.
13. Other duties as assigned by supervisor.

Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience

Experience: 2 years experience with 4 yr. degree or 5 years with high school diploma

Specific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills.

Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver’s license.
 

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