Program Manager
Durham, NC · On-site
$18 - $20.25/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements. This is a full-time, benefit-eligible ...
Program Manager
Durham, NC · On-site
$18 - $20.25/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements. This is a full-time, benefit-eligible ...
Program Manager
$18 - $20.25/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements. This is a full-time, benefit-eligible ...
Program Manager
$18 - $20.25/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements. This is a full-time, benefit-eligible ...
Customer Engagement Manager
Durham, NC · On-site
Financial Impact The Customer Engagement Manager is responsible for maintaining the financial health of customer programs across multiple workstreams by monitoring budgets, forecasts, resource ...
Customer Engagement Manager
Durham, NC · On-site
Financial Impact The Customer Engagement Manager is responsible for maintaining the financial health of customer programs across multiple workstreams by monitoring budgets, forecasts, resource ...
Customer Success Manager
Raleigh, NC · On-site
Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams. * Resolve complex customer issues using a data-driven, analytical approach. * Manage multiple accounts ...
Customer Success Manager
Raleigh, NC · On-site
Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams. * Resolve complex customer issues using a data-driven, analytical approach. * Manage multiple accounts ...
Customer Success Manager
Raleigh, NC · On-site
... Voice of Customer loops, playbooks, and technology-enabled engagement approaches. The ideal ... Use CRM, customer success tools, dashboards, and analytics to prioritize accounts, identify risks ...
New
Customer Success Manager
Raleigh, NC · On-site
... Voice of Customer loops, playbooks, and technology-enabled engagement approaches. The ideal ... Use CRM, customer success tools, dashboards, and analytics to prioritize accounts, identify risks ...
New
Customer Service and Scheduling Coordinator - Residential Glass
Durham, NC · On-site
$20 - $26/hr
Training & development Customer Service & Scheduling Coordinator -- Residential Glass The Glass Guru of Durham | Durham, NC (in-office) | Full-time $20 - $26/hour, based on experience Be the voice of ...
Quick apply
Customer Service and Scheduling Coordinator - Residential Glass
Durham, NC · On-site
$20 - $26/hr
Training & development Customer Service & Scheduling Coordinator -- Residential Glass The Glass Guru of Durham | Durham, NC (in-office) | Full-time $20 - $26/hour, based on experience Be the voice of ...
Program Manager
Raleigh, NC · On-site
The Project Manager is the main point of contact and owns the communication with the project team ... to customer stakeholders and/or senior management • Demonstrated track record of driving and ...
Program Manager
Raleigh, NC · On-site
The Project Manager is the main point of contact and owns the communication with the project team ... to customer stakeholders and/or senior management • Demonstrated track record of driving and ...
Program Manager
Durham, NC · Hybrid
The preferred candidate brings a strong blend of technical acumen, leadership capability, and ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Program Manager
Durham, NC · Hybrid
The preferred candidate brings a strong blend of technical acumen, leadership capability, and ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Program Manager
Raleigh, NC · On-site
... via customer service work. • Administrative and project management skills. • Skilled with ... Founded in 1998, the company is headquartered in Oklahoma City, USA, with a team of 201-500 ...
Program Manager
Raleigh, NC · On-site
... via customer service work. • Administrative and project management skills. • Skilled with ... Founded in 1998, the company is headquartered in Oklahoma City, USA, with a team of 201-500 ...
Program Manager
Raleigh, NC · On-site
$100K - $120K/yr
• The Project Manager needs to have strong Salesforce consulting and implementation experience ... portfolio of complex initiatives, spanning both customer-facing solutions and critical internal ...
Program Manager
Raleigh, NC · On-site
$100K - $120K/yr
• The Project Manager needs to have strong Salesforce consulting and implementation experience ... portfolio of complex initiatives, spanning both customer-facing solutions and critical internal ...
Customer Success Manager
Raleigh, NC · Remote
$150K/yr
Act as the internal voice of the customer during high-severity support cases, coordinating across ... Ability to multitask and manage multiple priorities effectively, collaborate internally to get ...
Quick apply
Customer Success Manager
Raleigh, NC · Remote
$150K/yr
Act as the internal voice of the customer during high-severity support cases, coordinating across ... Ability to multitask and manage multiple priorities effectively, collaborate internally to get ...
Act as the internal voice of the customer during high-severity support cases, coordinating across ... Ability to multitask and manage multiple priorities effectively, collaborate internally to get ...
Act as the internal voice of the customer during high-severity support cases, coordinating across ... Ability to multitask and manage multiple priorities effectively, collaborate internally to get ...
Customer Service and Scheduling Coordinator Residential Glass
Durham, NC · On-site
$20 - $26/hr
Benefits: Opportunity for advancement Paid time off Training & development Customer Service ... the voice of a growing local business. The Glass Guru of Durham is a residential glass company ...
Customer Service and Scheduling Coordinator Residential Glass
Durham, NC · On-site
$20 - $26/hr
Benefits: Opportunity for advancement Paid time off Training & development Customer Service ... the voice of a growing local business. The Glass Guru of Durham is a residential glass company ...
The thrust of providing global deliverables with focus on providing paramount and unsurpassed ... Description : Program Manager to manage the planning and implementation of the DHHS DSOHF ...
The thrust of providing global deliverables with focus on providing paramount and unsurpassed ... Description : Program Manager to manage the planning and implementation of the DHHS DSOHF ...
Clinical Program Manager
Durham, NC · On-site
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Clinical Program Manager
Durham, NC · On-site
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Program Manager
Morrisville, NC · On-site
Manage the program budget, monitor expenses, and generate detailed reports on program performance ... Offer fitness services to a diverse range of clients, including high-risk participants, with a ...
Program Manager
Morrisville, NC · On-site
Manage the program budget, monitor expenses, and generate detailed reports on program performance ... Offer fitness services to a diverse range of clients, including high-risk participants, with a ...
Program Manager
$125K/yr
A description of the business units can be found at: * Position(s) are to be filled in following ... Specialized experience would include one year of substantive supervisory or program management ...
Program Manager
$125K/yr
A description of the business units can be found at: * Position(s) are to be filled in following ... Specialized experience would include one year of substantive supervisory or program management ...
PROGRAM MANAGER
$20 - $22/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements. What We Offer: * Part-time * $20-$22/hour ...
PROGRAM MANAGER
$20 - $22/hr
The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements. What We Offer: * Part-time * $20-$22/hour ...
Clinical Program Manager
Durham, NC · On-site
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Clinical Program Manager
Durham, NC · On-site
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Clinical Program Manager
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Clinical Program Manager
$93K - $285K/yr
We are looking for Senior Project Leaders/Clinical Program Managers to join our innovative and ... quality of contracted scope * Serving as the primary contact with the customer for progress and ...
Voice Of The Customer Program Manager information
See Raleigh, NC salary details
$8.65 - $15.38
1% of jobs
$15.38 - $22.11
5% of jobs
$22.11 - $28.85
9% of jobs
$34.74 is the 25th percentile. Wages below this are outliers.
$28.85 - $35.58
11% of jobs
$35.58 - $42.32
11% of jobs
$42.32 - $49.05
12% of jobs
The median wage is $49.64 / hr.
$49.05 - $55.78
18% of jobs
$61.96 is the 75th percentile. Wages above this are outliers.
$55.78 - $62.52
9% of jobs
$62.52 - $69.25
5% of jobs
$69.25 - $75.99
11% of jobs
$75.99 - $82.72
8% of jobs
$8
$52
$82
How much do voice of the customer program manager jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for voice of the customer program manager in Raleigh, NC is $52.57, according to ZipRecruiter salary data. Most workers in this role earn between $35.05 and $67.55 per hour, depending on experience, location, and employer.
What is a voice of the customer program manager?
A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.
What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?
To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.
How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?
A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.
What are popular job titles related to Voice Of The Customer Program Manager jobs in Raleigh, NC?
For Voice Of The Customer Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Voice Of The Customer Program Manager jobs in Raleigh, NC look for?
The top searched job categories for Voice Of The Customer Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Voice Of The Customer Program Manager jobs?
Cities near Raleigh, NC with the most Voice Of The Customer Program Manager job openings:
$18 - $20.25/hr
Full-time
Re-posted 15 days ago
Job description
Lutheran Services Carolinas (LSC) is a nonprofit organization serving seniors, children, families, and communities across North and South Carolina through senior living communities, child and family services, refugee and immigrant services, and community-based programs. Our work is rooted in compassion, dignity, and a shared commitment to helping others thrive.
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements.
This is a full-time, benefit-eligible position.
Essential Functions:
Supervisory Responsibilities:
Residential Counselors or Habilitation Counselors
Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience
Experience: 2 years experience with 4 yr. degree or 5 years with high school diploma
Specific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills. Experience serving adults with SMI and experience working in housing programs.
Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver's license.
Working Conditions/Physical Requirements:
1. Ability to bend, stoop, reach overhead.
2. Ambulatory throughout location/facility.
3. Occasional lifting of groceries up to 10 lbs (5%)
4. Client/behavior Interventions - 25 lbs (5-10%)
5. Moving furniture up to 10 lbs (5%)
6. May be required to drive.
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements.
This is a full-time, benefit-eligible position.
Essential Functions:
- Provide direct care support; emergency fill-in as needed.
- Responsible for the operational administration of the program which includes but not limited to maintaining annual budget, petty cash, credit card monthly reconciliation and grocery shopping.
- Initiate new hire process by completing required personnel documents for Human Resources if applicable.
- Within program guidelines and requirements, maintain facility, vehicle and equipment according to licensing standards by performing monthly vehicle inspections and fire drills.
- Responsible for making sure that Annual Inspections are completed and current as necessary.
- Participate in quality assurance processes and ensure that all documentation is of the highest quality.
- Assist in approving notes in electronic medical records if programmatically appropriate.
- Provide assistance in the processing and approving of Incident reports where relevant
- Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups and other professionals.
- Other duties as assigned by supervisor.
Supervisory Responsibilities:
Residential Counselors or Habilitation Counselors
Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience
Experience: 2 years experience with 4 yr. degree or 5 years with high school diploma
Specific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills. Experience serving adults with SMI and experience working in housing programs.
Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver's license.
Working Conditions/Physical Requirements:
1. Ability to bend, stoop, reach overhead.
2. Ambulatory throughout location/facility.
3. Occasional lifting of groceries up to 10 lbs (5%)
4. Client/behavior Interventions - 25 lbs (5-10%)
5. Moving furniture up to 10 lbs (5%)
6. May be required to drive.