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Voice Of The Customer Program Manager Jobs (NOW HIRING)

Justworks

Voice of Customer Program Lead

New York, NY · On-site

The Voice of Customer (VoC) Program Lead will bring that belief to life by turning feedback into ... Design and implement a centralized approach for collecting, connecting and managing customer ...

Yum

Sr. Analyst, Digital Voice of the Customer

Irvine, CA · On-site

$94K - $125K/yr

You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive ... program • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting • ...

LettrLabs

VP of Customer Success

Los Angeles, CA · On-site

Unify and scale the Customer Support, Customer Success, and Account Management teams into one high ... Build a Voice of Customer program - case studies and customer proof points - that fuels marketing ...

Overland AI

Senior Program Manager

Seattle, WA · On-site

$132K - $132K/yr

... being the voice of the customer and advocating for their needs and requirements. • Align ... a Program Manager. • Ability to obtain a US government security clearance. Preferred : • ...

Cayuse Holdings

Program Manager

Wahiawa, HI

$100K - $130K/yr

... primary voice of the customer and ensuring that project design and execution align with client ... The Program Manager builds and sustains strategic relationships with clients and partners to enable ...

Ralliant

Sr Program Manager

Chandler, AZ · On-site

$114K - $114K/yr

This role serves as the primary customer-facing leader for assigned programs and is responsible for ... for assigned programs. • Assess Voice of Customer (VOC) feedback to identify business ...

Winchester Interconnect

Program Manager

Garden Grove, CA · On-site

$140K - $160K/yr

As our Program Manager , you will serve as the tactical owner for key aerospace and defense ... voice of the customer" inside our factory and securing a pipeline of jobs for your assigned ...

iMPact Business Group, Inc.

Program Manager

Tampa, FL · On-site

This position will support all aspects of the management of customer products or programs. This position will have responsibility for customer programs that are fully developed. * Provides overall ...

Fairbanks Morse Defense

Program Manager

Salem, OH · On-site

Support the customer service strategy for Hunt Valve by working closely with scheduling, manufacturing, operations, and program management peers, acting as the voice of the customer primarily within ...

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Voice Of The Customer Program Manager information

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How much do voice of the customer program manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for voice of the customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

What cities are hiring for Voice Of The Customer Program Manager jobs?

Cities with the most Voice Of The Customer Program Manager job openings:

What states have the most Voice Of The Customer Program Manager jobs?

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What job categories do people searching Voice Of The Customer Program Manager jobs look for?

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Voice Of The Customer Program Manager jobs near you
Infographic showing various Voice Of The Customer Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Voice of Customer Program Manager

Globe Telecom, Inc.

Globe, AZ

Full-time

Re-posted 11 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management

DUTIES AND RESPONSIBILITIES:

Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement

  • Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
  • Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
  • Identifies opportunities to align and/or innovate around Customer Experience design

Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management

  • Facilitates prioritization and development of initiatives to close the VOC loop
  • Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives
  • Monitors successful execution and impact on NPS improvement

Manages strategic VOC programs

  • Develops the strategies and execution plans to address priority VOC insights
  • Leads the end-to-end execution of the priority VOC programs
  • Drives NPS improvement from successful delivery of VOC programs

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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