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Voice Of The Customer Program Manager Jobs (NOW HIRING)

Figma

Voice of the Customer Program Manager

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and ...

gleason

Customer Program Manager

Gleason, TN

The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...

Haven Energy

Experience Program Manager

Austin, TX · Remote

$85K - $115K/yr

... the trust and transparency that homeowners expect. What You'll Do Own Voice of Customer Programs ... Manage customer feedback programs including NPS, CSAT, cancellation surveys, and referral feedback

Ralliant

Sr. Program Manager

Hollister, CA · On-site

$120K - $120K/yr

The Senior Program Manager is responsible for the proposal effort, customer support, and management ... Assesses VOC (voice of customer) data to identify business opportunities and recommend strategies ...

NEOTECH

Program Manager (25182)

Longmont, CO · On-site

To learn more about NEOTech, please visite our website: www.neotech.com Summary The Program Manager (PM) is the "voice of the customer (VOC)" and leader of the Customer Focus Team (CFT). The PM is ...

Plexus Corp.

Program Manager

Neenah, WI · On-site

$85K - $127K/yr

The Program Manager leads the tactical interface between the customer and various Plexus functional ... In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus. Key ...

Kuka AG

CS Program Manager

Newport News, VA · On-site

Make an impact The Customer Services Program Manager leads strategic customer service initiatives ... Act as an internal voice of the client \ advocate within Swisslog whilst balancing this with the ...

Shape Corp.

Customer Quality Engineer

Athens, AL · On-site

As a member of the Program core team the CQE (Customer Quality Engineer) represents the voice of ... The primary focus is to establish, manage, and achieve APQP and milestone events during all program ...

Rho Nutrition

Director of Customer Experience

Miami, FL · Remote

$125K - $135K/yr

Experience across several of the following areas: CX Operations, QA, Knowledge Management, Voice of ... Voice of Customer programs that feed directly into product roadmap decisions What Does Success Look ...

Sensi.AI

Head of Customer Support Operations

Austin, TX · On-site +1

$132K/yr

This role will own the operating system behind Support: reporting, Voice of Customer programs ... You will work closely with the Support Manager and partner across Product, R&D, Customer Success ...

Compal

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing ... and monitor the performance of all quotes for assigned customers in the pipeline. * Lead ...

Magna

Program Manager

Troy, MI

Serve as the primary point of contact for customers on assigned programs, leading all ... Manage the Series Production phase, including claims management, change execution, continuous ...

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How much do voice of the customer program manager jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for voice of the customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.
What cities are hiring for Voice Of The Customer Program Manager jobs? Cities with the most Voice Of The Customer Program Manager job openings:
What states have the most Voice Of The Customer Program Manager jobs? States with the most job openings for Voice Of The Customer Program Manager jobs include:
What job categories do people searching Voice Of The Customer Program Manager jobs look for? The top searched job categories for Voice Of The Customer Program Manager jobs are:
Voice Of The Customer Program Manager jobs near you
Infographic showing various Voice Of The Customer Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Voice of the Customer Program Manager

Figma

Remote

Full-time

Posted 28 days ago

Job description

Job Summary:
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and translating them into actionable signals for Product, Engineering, and Support.
Responsibilities:
• Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
• Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs – bringing wins back to Support and Sales to demonstrate program impact
• Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers
• Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
• Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
• Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
• Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
• Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
Qualifications:
Required:
• Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
• A background in a customer-facing function (Support, Success, or Sales – Support preferred)
• Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
• Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
• Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
Preferred:
• Previous experience with Figma products
Company:
Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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