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Voice Of The Customer Program Manager Jobs (NOW HIRING)

STENA

MRO Customer Program Manager

Baltimore, MD

$88K - $130K/yr

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket ... Experience managing relationships with business customers. Recent experience in the aviation ...

Ralliant

Sr. Program Manager

Hollister, CA · On-site

$120K - $120K/yr

The Senior Program Manager is responsible for the proposal effort, customer support, and management ... Assesses VOC (voice of customer) data to identify business opportunities and recommend strategies ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Program Manager Department: Programs Reports to: Manager, Program Management Wage range: $81,000 ... Act as the main point of contact for customers, ensuring consistent and effective communication ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Managing the financial, technical, and schedule requirements of a critical program subsystem to ...

QuantumClean

Customer Program Specialist II

Hillsboro, OR

$18.50 - $24.50/hr

Strong understanding of customer communication practices and program workflows. * Proficiency with CRM/ERP systems and standard office software. * Strong organizational skills with the ability to ...

Adobe

Product Manager - Voice of Employee

Seattle, WA

We are forming a Voice of Employee Center of Excellence. We need a senior product manager who can ... programs, the stories we tell, the customers we serve, and how you can help us advance our mission ...

Compal USA

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing ... and monitor the performance of all quotes for assigned customers in the pipeline. * Lead ...

Wendy's

District Manager

Rowlett, TX · On-site

... voice of the customer program Valid DL in good standing & access to private trans required ... Demonstrated ability to effectively lead and manage teams in a fast-paced, dynamic environment ...

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How much do voice of the customer program manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for voice of the customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is a Voice Of The Customer (VOC) Program Manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

What are the key skills and qualifications needed to thrive as a Voice Of The Customer Program Manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

How does a Voice Of The Customer Program Manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.
What cities are hiring for Voice Of The Customer Program Manager jobs? Cities with the most Voice Of The Customer Program Manager job openings:
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Voice Of The Customer Program Manager jobs near you
Infographic showing various Voice Of The Customer Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Senior Associate, Voice of the Customer

Senior Associate, Voice of the Customer

New York Life

Cleveland, OH • Hybrid

$90K - $128K/yr

Other

Posted 25 days ago

Job description

Location Designation: Hybrid - 3 days per week 

Role Summary

The Voice of the Customer (VoC) Lead is responsible for designing, governing, and activating customer and advisor feedback to reduce friction, improve ease of doing business, and drive measurable service outcomes. This role ensures customer feedback moves beyond reporting and is translated into clear insights, ownership, and action across the organization.

What You'll Do 

  • Design and maintain transactional and diagnostic surveys aligned to customer and advisor journeys.
  • Establish governance over survey questions, definitions, cadence, and usage to prevent duplication and fatigue.
  • Ensure consistency of VoC measurement across service teams and products.
  • Analyze quantitative survey results and qualitative feedback (open text, call studies, sentiment themes).
  • Identify systemic friction drivers and distinguish isolated issues from enterpriselevel trends.
  • Integrate VoC insights with operational data (e.g., cycle time, error rates, rework) to provide context and meaning.
  • Translate insights into prioritized themes with clear problem statements and recommended actions.
  • Partner with business leaders to assign ownership and track followthrough.
  • Monitor and report on impact, ensuring feedback loops are visibly closed.
  • Serve as a trusted advisor to Quality, Operations, Training, and Leadership teams.
  • Present insights in clear, executiveready narratives focused on decisions and outcomes-not raw data.

What You'll Bring

  • Experience in customer experience, insights, analytics, quality, or service operations.
  • Strong analytical and storytelling skills; ability to synthesize complex data into actionable insights.
  • Comfort operating in ambiguity and influencing without direct authority.
  • Experience working with surveys, customer feedback, and operational metrics.

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $90,000-$128,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93667

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About NorCal Orange

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

11 - 50 Employees

Headquarters location

Syracuse, NY, US

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