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Voice Of The Customer Program Manager Jobs (NOW HIRING)

MHI

Program Manager, Turbine Assembly

Pooler, GA · On-site

Manage the voice of the customer program and coordinate customer visits for new and service manufacturing. * Provide leadership to business planning staff, contractors, and third-party suppliers.

Roku

Technical Program Manager, Voice

Santa Monica, CA · On-site

$165K - $180K/yr

We offer you the opportunity to delight millions of TV streamers around the world while gaining ... the customer. That penchant for action gives us a pragmatic approach to innovation, one that has ...

Nwis

Deputy Program Manager

Sterling, VA · On-site

$115.40K/yr

Serve as the primary contractor point of contact for Customer Program Managers, PMO personnel, and partner teams when the Program Manager is unavailable Required Skills: * Eight plus years of ...

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How much do voice of the customer program manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for voice of the customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voice Of The Customer Program Manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

How does a Voice Of The Customer Program Manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.

What is a Voice Of The Customer (VOC) Program Manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.
What cities are hiring for Voice Of The Customer Program Manager jobs? Cities with the most Voice Of The Customer Program Manager job openings:
What states have the most Voice Of The Customer Program Manager jobs? States with the most job openings for Voice Of The Customer Program Manager jobs include:
What job categories do people searching Voice Of The Customer Program Manager jobs look for? The top searched job categories for Voice Of The Customer Program Manager jobs are:
Voice Of The Customer Program Manager jobs near you
Voice of the Customer (VOC) Analyst

Voice of the Customer (VOC) Analyst

1872 Consulting

Oostburg, WI

$70/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Voice of the Customer (VOC) Analyst
Location: Sheboygan, WI
Job Type: Full-time, On-site
Industry: Machinery Manufacturing
Salary: $70-90k
Company Summary:
Our company is a leading provider of automated packaging solutions, delivering cutting-edge machinery to businesses worldwide. With a commitment to innovation, quality, and customer satisfaction, we have expanded rapidly over the past five years. Our team-driven culture fosters collaboration, entrepreneurial thinking, and continuous learning, making us a top workplace in the industry.
Position Summary:
We are seeking a VOC Analytics and Systems Specialist to lead our Voice of the Customer (VOC) program. This role will be responsible for managing VOC platforms, analyzing customer feedback, and driving insights to enhance our customer experience. The ideal candidate will have expertise in CX analytics, data visualization, and survey methodologies, working closely with cross-functional teams to ensure customer-centric decision-making.
Key Responsibilities:
  • VOC Program Management: Administer and optimize Qualtrics, Medallia, or similar platforms to collect and analyze customer feedback.
  • Customer Insights & Analytics: Identify trends, pain points, and improvement opportunities through data analysis.
  • Survey Deployment: Design and execute surveys that align with business objectives.
  • Predictive Modeling: Leverage analytics to forecast customer behavior and business outcomes.
  • Dashboard Development: Build interactive reports (Tableau, Power BI) to track NPS, CSAT, and CES.
  • Training & Enablement: Train internal teams on VOC tools, data interpretation, and customer insights.
  • Stakeholder Collaboration: Partner with marketing, sales, product, and service teams to integrate VOC insights into business strategies.
  • Continuous Improvement: Stay ahead of CX trends, competitive benchmarks, and industry best practices.

Qualifications:
  • 3+ years of experience in VOC analytics, customer experience, or data insights roles.
  • Hands-on expertise with Qualtrics, Medallia, or similar VOC platforms.
  • Strong knowledge of CX metrics (NPS, CSAT, CES) and survey methodologies.
  • Proficiency in data visualization tools (Tableau, Power BI) and CRM systems (Salesforce).
  • Strong analytical skills with experience in predictive modeling and data-driven decision-making.
  • Excellent communication and stakeholder engagement skills.
  • Experience in packaging technologies, manufacturing, or related industries is a plus.

Compensation & Benefits:
  • Competitive salary with profit-sharing and performance bonuses.
  • Comprehensive health, dental, vision, life, and disability insurance.
  • 401(k) with employer match.
  • Paid time off, flexible schedules, and a family-first culture.
  • Onsite gym, collaborative workspaces, and company-sponsored events.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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