Voice Of The Customer Program Manager Jobs in Indiana

ABOUT COMPAL

We are in the business of collaborative innovation and making those ideas happen. As one of the world's leading manufacturers of notebook PCs, smart devices, data center equipment and LCD products, and automotive electronics, we take pride in bringing breakthrough design concepts to life with world class R&D, manufacturing, and supply chain management. Innovation is in our DNA and no challenge is too big for our award-winning design teams. Unparalleled experience across a broad range of technologies translates into projects being delivered with the highest design integrity and quality. Compal has 80,000 employees across 8 countries in USA, Mexico, Brazil, Poland, India, China, Vietnam, and Taiwan to provide engineering, manufacturing, service support to our customers.

OUR CULTURE

We believe innovation happens when people do what they love and have the opportunity to grow. Compal is powered by some of the brightest talent from around the world, working together to push creative and technical boundaries on behalf of our clients and their products. Every day we strive to create an environment where people can grow and learn from each other, while receiving the support to do the best while working on what they love.

ABOUT THE ROLE

We are looking for a Program Manager to join our Automotive Electronic Products (AEP) team in our Logansport Indiana location. The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives and ensure customer satisfaction. This position has a key role of facilitating communications both internally and externally as it pertains to the overall customer relationships with Compal.

Major responsibilities:

• Promote the Compal culture of Safety, Collaborative Innovation, Dedication to Quality, Continuous Improvement, and Integrity

• Accountable for planning, scheduling, organizing, directing, and controlling the program deliverables on an aggressive timeline while holding the team accountable to ensure program objectives are met.
• Manage the quotation process, review, and monitor the performance of all quotes for assigned customers in the pipeline.

• Lead communications and manage engagement with customers, internal cross functional teams, and third-party vendors.

• Ensure internal / external customer voices are understood and comprehended in program decision making and escalate as necessary to resolve potential risks.
• Provide support to the business development organization to drive programs designed to increase sales in existing customer accounts.
• Lead NPI (New Product Introduction) projects and maintain achievement planning documentation.
• Understand key drivers of customer program demand and financials and be fiscally responsible for customer programs.

DESIRED QULAIFICATIONS:

• Bachelor's Degree in Business, Engineering, or related discipline
• Minimum 5 years project/program management experience leading complex technology projects, preferably within an engineering or operations environment.
• Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills up to and including C-Level communication
• Strong critical thinking and business curiosity, including exceptional analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions.
• Strong prioritization and time management skills, detail oriented with the ability to manage multiple priorities.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

TRAVEL:

• International travel up to 20%

BENEFITS AT COMPAL USA (INDIANA) Inc.

• Medical, dental vision and prescription drug insurance
• Life insurance
• Short- and long-term disability
• Excellent 401k plan with matching contributions
• Generous PTO policy
• Company paid holidays

Compal USA (Indiana) Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment is decided on the basis of qualifications, merit, and business need without regard to any protected status.