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Voice Of The Customer Program Manager Jobs in Addison, IL

Hendrickson USA, LLC

Program Manager

Woodridge, IL · On-site

$100K - $160K/yr

This Program Manager will: * Lead and manage Simultaneous Product and Process Development (SPPD ... part of the bill of material. * Facilitate development of cost models in generating customer ...

UL

Customer Advocate

Northbrook, IL · On-site

$73K - $97K/yr

Holistically addresses actionable insights submitted through the Voice of Customer program as well ... Communicates customer feedback to management and staff. * Develops monthly and quarterly management ...

Plexus Corp.

Program Manager Sr

Buffalo Grove, IL · On-site

$108K - $162K/yr

The Program Manager leads the tactical interface between the customer and various Plexus functional ... In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus. Key ...

Flex

Program Manager

Buffalo Grove, IL · On-site

The Program Manager is accountable for maintaining efficient manufacturing operations to meet internal and customer expectations. This role focuses on achieving high levels of forecast accuracy ...

Flex Ltd.

Program Manager

Buffalo Grove, IL · On-site

The Program Manager is accountable for maintaining efficient manufacturing operations to meet internal and customer expectations. This role focuses on achieving high levels of forecast accuracy ...

Wintrust

Advanced Program Manager

Northbrook, IL · Hybrid

$85K - $110K/yr

Program Managers lead the program's strategy, implementation, and delegation and will work closely ... Represent the voice of the customer (business unit) during the technology project life cycles.

Sauce

Director of Customer Experience

Mundelein, IL · On-site

You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a ...

Covista

Manager, Experience & Insights

Chicago, IL · On-site

Lead the Voice of the Customer (VoC) program by establishing governance, experience measurement ... Manage multiple strategic initiatives while supporting expansion of the Experience Ecosystem and ...

Wintrust

Advanced Program Manager

Northbrook, IL · On-site

$85K - $110K/yr

Program Managers lead the program's strategy, implementation, and delegation and will work closely ... Represent the voice of the customer (business unit) during the technology project life cycles.

Covista

Manager, Experience & Insights

Chicago, IL · Hybrid

Lead the Voice of the Customer (VoC) program by establishing governance, experience measurement ... Manage multiple strategic initiatives while supporting expansion of the Experience Ecosystem and ...

Covista

Manager, Experience & Insights

Chicago, IL · Hybrid

Lead the Voice of the Customer (VoC) program by establishing governance, experience measurement ... Manage multiple strategic initiatives while supporting expansion of the Experience Ecosystem and ...

Focus

Strategic Account Manager

Chicago, IL · Remote

$80K - $100K/yr

The SAM serves as the Voice of the Customer (VoC) within Metropolitan, partnering closely with ... customer programs. Monitor service performance against KPIs and SLAs. Lead resolution of ...

Melio

Customer Success Manager

Chicago, IL · Remote

Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

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Voice Of The Customer Program Manager information

See Addison, IL salary details

$8

$54

$85

How much do voice of the customer program manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for voice of the customer program manager in Addison, IL is $54.18, according to ZipRecruiter salary data. Most workers in this role earn between $36.11 and $69.62 per hour, depending on experience, location, and employer.

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.
What cities near Addison, IL are hiring for Voice Of The Customer Program Manager jobs? Cities near Addison, IL with the most Voice Of The Customer Program Manager job openings:
Voice Of The Customer Program Manager jobs near you

Program Manager

Hendrickson USA, LLC

Woodridge, IL • On-site

$100K - $160K/yr

Full-time

Re-posted 17 days ago

Hendrickson rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

320th of 487 rated machine equipment manufacturers

Job description

The Truck Commercial Vehicle Systems Group of Hendrickson is looking for a Program Manager to join our team in Woodridge, IL!
This Program Manager will:
  • Lead and manage Simultaneous Product and Process Development (SPPD) teams to ensure successful new product launches by establishing goals and objectives for each functional group and monitoring performance.
  • Lead and manage Current Products (CP) teams to ensure successful implementation of internal and customer-driven product changes by establishing goals and objectives for each functional group and monitoring performance.
  • Develop and/or manage project timing, capital requests (CERs), capital budgets and product objectives (cost, weight, performance etc.).
  • Manage programs/projects from the study phase through the evaluation phase of the SOP4.4K process meeting the project schedule and ensuring proper submission of SOP4.4K deliverables.
  • Develop and update program metrics using standardized reporting tools and other methods as required.
  • Provide periodic updates to the SPPD Executive Committee.
  • Develop QOS metrics for programs, projects and team performance and provides regular updates.
  • Communicate regularly with all functional areas, including engineering, sales, marketing and supply chain management personnel regarding project goals, issues, and accomplishments.
  • Lead customer program launch meetings once the program has been accepted and resourced in the customer's organization.
  • Coordinate communication between various divisions, joint ventures, engineering groups, and customers as required.
  • Have frequent interface with customers, suppliers, and other stakeholders.
  • Ensure return on investment strategies are maximized.
  • Ensure manufacturing strategies are in alignment with program objectives.
  • Be responsible for development and execution of program launch plans to assure there is a plan for every part of the bill of material.
  • Facilitate development of cost models in generating customer proposals based on review of customer expectations, optimized sellable PN strategy and freight considerations.
  • Other duties as assigned.

The successful candidate will possess:
  • Bachelor's degree in program management, engineering, or business required.
  • Master's degree preferred
  • Minimum of 10 years of experience in engineering, marketing, or business with at least 5 years of project management experience in an Industrial business environment, preferably in the commercial vehicle industry.
  • Accounting and Financial planning skills desired.
  • Computer literacy in a Microsoft Office environment (Excel, Word, Project, PowerPoint), MRP (QAD) systems and PLM software (Teamcenter).
  • Flexibility to travel overnight as required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
In accordance with applicable pay transparency laws, the salary range for this position is $100,000 -$160,000 annually. Final compensation will be determined based on factors such as experience, education, qualifications, and other job-related criteria. This pay range is provided to ensure transparency and compliance with local, state, and federal regulations.
LIFE AT [H] - Hendrickson Careers
https://www.hendrickson-intl.com/work-for-us/life-at-hendrickson

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