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Voice Of The Customer Program Manager Jobs in Raleigh, NC

Melio

Customer Success Manager

Raleigh, NC · Remote

Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

US Department of the Treasury

Program Manager

Raleigh, NC · On-site

$125K/yr

A description of the business units can be found at: * Position(s) are to be filled in following ... Specialized experience would include one year of substantive supervisory or program management ...

US Department of the Treasury

Program Manager

Raleigh, NC · On-site

$125K/yr

A description of the business units can be found at: * Position(s) are to be filled in following ... Specialized experience would include one year of substantive supervisory or program management ...

Insight Global

Program Manager

Raleigh, NC · On-site

Overview The Program Manager oversees operational and quality delivery of the projects within their ... program, customer or service offering artifacts in addition to responsibilities for enhancements ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Targan Inc

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Targan INC

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

... via customer service work). * Excellent verbal communication skills include the ability to ... If you'd like to view a copy of the company's affirmative action plan or policy statement, please ...

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Voice Of The Customer Program Manager information

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How much do voice of the customer program manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for voice of the customer program manager in Raleigh, NC is $52.57, according to ZipRecruiter salary data. Most workers in this role earn between $35.05 and $67.55 per hour, depending on experience, location, and employer.

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.

What are popular job titles related to Voice Of The Customer Program Manager jobs in Raleigh, NC?

For Voice Of The Customer Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:

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Voice Of The Customer Program Manager jobs near you

Manager, Commercial Applications

Vulcan Elements

Durham, NC

Full-time

Re-posted 21 days ago

Job description

Vulcan Elements is manufacturing American rare-earth permanent magnets for a secure, resilient future. With a focus on national security and economic resiliency, we serve critical industries such as defense, aerospace, and automotive powering a high-technology future. Vulcan Elements is building a team of ambitious professionals committed to Mission Focus, Technical Excellence and Transparency.
The Manager, Commercial Applications will lead Vulcan Element's customer engagement and qualification pipeline—from first contact through long-term partnership. This role is responsible for managing customer relationships, coordinating technical and commercial requirements across internal teams, and ensuring a seamless customer experience from quote to contract.

You will serve as the voice of the customer across the organization - translating market and customer needs into actionable input for operations, product development, and leadership. This is a highly cross-functional role requiring both commercial and technical fluency.
Responsibilities

  • Customer Pipeline Management: Own the full commercial pipeline including quotes, sampling, qualification, and transition to production.
  • Customer Engagement: Serve as the primary point-of-contact for customers—building relationships, coordinating site visits, and ensuring timely communication throughout all stages of engagement.
  • Voice of the Customer: Translate customer requirements and feedback into clear technical and operational inputs for internal teams.
  • Qualification Coordination: Work closely with operations, R&D, and quality teams to ensure all customer testing and qualification milestones are met.
  • Quoting and Commercial Support: Lead the quotation process, ensuring pricing and terms align with company strategy and cost structure.
  • Cross-Functional Collaboration: Partner with operations to align production schedules, sample delivery, and customer timelines.
  • CRM and Reporting: Maintain accurate records of customer status, technical progress, and commercial forecasts in CRM and internal reporting systems.
  • Market Awareness: Support the Commercial team in gathering competitive intelligence and identifying emerging customer or market opportunities.

Responsibilities and tasks outlined are not exhaustive and may change as determined by the needs of the business

Qualifications

  • Bachelor's degree in engineering, materials science, business, or a related field.
  • 7+ years of experience in engineering, technical sales, business development, or customer program management - preferably in advanced manufacturing, materials, or automotive/aerospace sectors.
  • Proven ability to manage complex programs with technical deliverables (e.g., samples, testing, or qualification).
  • Strong communication and relationship management skills across technical and executive audiences.
  • Demonstrated experience working cross-functionally with operations, R&D, and quality teams.


Must be a U.S. Person due to required access to U.S. export-controlled information or facilities.


Desired Skills

  • Experience in rare-earth materials, magnetics, or related advanced materials markets.
  • MBA preferred.
  • Familiarity with defense or aerospace procurement processes.
  • Technical aptitude in magnet design, materials processing, mechanical engineering, or component manufacturing.
  • Experience building and maintaining CRM pipelines and customer reporting systems.

Why Join Vulcan Elements

You'll play a key role in rebuilding America's rare-earth magnet supply chain - supporting national security, economic resilience, and industrial leadership. As part of a fast-growing team, you'll have the opportunity to directly influence both customer success and company growth.