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Voice Manager Jobs in Michigan (NOW HIRING)

Ascent Global Logistics

Network Engineer

Belleville, MI · Remote

$95K/mo

The position reports to the Network and Voice Manager. The Network Engineer supports branch, Azure cloud, and remote-user connectivity, including routing, switching, firewalls, wireless, DNS/DHCP/IP ...

CareerNerds

Account Manager

Detroit, MI · On-site +1

Manage and strengthen existing customer relationships ... Serve as the voice of the customer internally and the voice of the company externally. * Coordinate ...

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Voice Manager information

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the most commonly searched types of Voice jobs in Michigan?

The most popular types of Voice jobs in Michigan are:

What are popular job titles related to Voice Manager jobs in Michigan?

For Voice Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Michigan look for?

The top searched job categories for Voice Manager jobs in Michigan are:

What cities in Michigan are hiring for Voice Manager jobs?

Cities in Michigan with the most Voice Manager job openings:

Voice Manager jobs near you

Cisco Voice Engineer

SRI Tech solutions Inc

Detroit, MI

Full-time

Re-posted 27 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Hi,

Please find the below requirement and send me your updated resume.

Position: Cisco Voice Engineer

Location: Detroit, MI

Job Type: Full Time

Job Description:

As a Voice Engineer is responsible for the design, support and maintenance of the Client telephony systems. This highly visible position requires senior level experience working with Cisco Call Center Manger experience and CUCM of technologies and services. The engineer must be well versed with call routing / treatment within a fast paced environment with over 100+ call agents. The engineer will be responsible for system monitoring, system administration, system backups, fine-tuning, troubleshooting, upgrading, system controls, and documentation of ATI telephony systems.

Required Skills:

  • Install, configure, troubleshoot and upgrade telephony technologies (includes non-Cisco IP solutions).
  • Work closely with business users and other technical teams to build solutions for the ATI Call Center environment. Communicate directly with customers.
  • Primary technologist assigned to oversee all voice related services for acquisition and new growth sites.
  • Provide technical leadership for the design and support of voice and related technologies.
  • Gather business requirements for technology solutions.
  • Manage telephony projects including solutions and supporting documentation.
  • Work with other technical teams to develop cost-effective, operationally supportable solutions that assist multiple technologies or meet complex requirements.
  • Assess technical problems to develop, appraise, and recommend solutions.
  • Support vendor/contract negotiations for pricing, terms and conditions, and technical requirements for large scale, strategic projects.
  • Test and evaluate new technologies to solve business requirements and enable strategic business initiatives.
  • Develop project cost and benefit estimates to establish project worth including alternative considerations.
  • Conduct training programs designed to educate the organization's computer users about basic and specialized applications.
  • Build and maintain relationships with key vendors and manage vendors in troubleshooting situations.

Must skills:

  • Minimum 8+ years of hands-on experience in information technology & voice engineering preferably within large, complex, multi-site environments with a corporate call center.
  • Must have experience with Cisco Telephony products
  • Experience with CISCO Call Center Manager
  • Experience with Migration Avaya to Cisco Telecom systems
  • Experience with to install Skype as phone
  • Experience configuring troubleshooting SIP Gateways and CUBE
  • Experience configuring dial peers and creating dial plans
  • CCNP Certification required

Thanks and Best Regards,

Harika Kollu

IT Recruiter

SRI Tech Solutions Inc.

(T) (813) 423-6500 Ext 151, (M) 206-316-9001 (F) 813.423.6520

Additional Information

All your information will be kept confidential according to EEO guidelines.

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