ZipRecruiter

Log In

1

Voice Manager Jobs in Michigan (NOW HIRING)

Meijer

Associate Manager, Brand Voice

Grand Rapids, MI · On-site

$83K - $108K/yr

The Associate Manager of Brand Voice is responsible for shaping and stewarding how Meijer communicates across all customer touchpoints, ensuring every message reflects clarity, consistency, and a ...

Meijer, Inc.

Associate Manager, Brand Voice

Grand Rapids, MI · On-site

$83K - $108K/yr

The Associate Manager of Brand Voice is responsible for shaping and stewarding how Meijer communicates across all customer touchpoints, ensuring every message reflects clarity, consistency, and a ...

next page

Showing results 1-20

All JobsVoice JobsVoice Manager JobsVoice Manager Jobs in Michigan

Voice Manager information

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are the most commonly searched types of Voice jobs in Michigan?

The most popular types of Voice jobs in Michigan are:

What are popular job titles related to Voice Manager jobs in Michigan?

For Voice Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Michigan look for?

The top searched job categories for Voice Manager jobs in Michigan are:

What cities in Michigan are hiring for Voice Manager jobs?

Cities in Michigan with the most Voice Manager job openings:

Voice Manager jobs near you

Voice Field Engineer | IT - Voice Services

Henry Ford Health System

Rochester Hills, MI • On-site

Full-time

Posted 23 days ago

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 575 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers

Job description

About the Role: 

The Voice Field Services Engineer is responsible for day-to-day operations for voice services at Henry Ford Health. This position supports end users throughout the health system and could require travel to various sites within the health system. This position requires daily contact with end users at various levels within the health system.

EDUCATION/EXPERIENCE REQUIRED:

  • Three (3) or more years of experience in health care Information Technology.
  • Three (3) or more years of experience with complex multi-site VoIP networks.
  • Three (3) or more years of experience performing moves, adds and changes (MAC) of analog, digital and IP phones.
  • Three (3) or more years of experience with IT Service Management Tools (ITSM). Experience using Service Now preferred.
  • Most desirable would be direct experience with Service Desk, Incident Management, Request Management, and Problem Management.
  • The individual should have experience in surveying, designing/adding new departments or locations on to existing Henry Ford Health voice systems or networks. This includes the configuration of stations, trunks, voicemail, and call processing.
  • The individual must have experience working with PSTN carriers.
  • Experience includes creating new circuit orders, disconnect orders, and repair orders.
  • Experience with data networking is desirable. Relevant industry certifications related to telecommunications, Voice Over IP, data networking, contact center, or collaboration/unified communications.
  • Must be self-directed and can adapt to sudden changes.
  • Must have strong customer facing skills.
  • This position requires face-to-face contact with end users to identify and resolve their issues.
  • Must be highly collaborative and able to work with different organizations and teams.
  • Capable of working independently and can effectively communicate with leaders, users, and technical colleagues.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work quickly and efficiently under deadline pressure.
  • Ability to handle numerous projects simultaneously.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Experience with an ITSM application like ServiceNow preferred. Relevant industry certifications.

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Henry Ford Health logo

About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

View All Henry Ford Health Jobs

Apply