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Voice Manager Jobs in Arizona (NOW HIRING)

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

Drive the continuous improvement of CX channel performance by identifying key insights from Voice ... Collaborate with risk management teams to develop and implement strategies that protect both the ...

Hawke Media

Marketing Account Manager

Tucson, AZ · On-site

$70K - $87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Account Manager manages client relationships and oversees the planning, execution, and ... Maintains consistency of client voice, tone, and brand standards across all deliverables * Reviews ...

Hawke Media

Marketing Account Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Account Manager manages client relationships and oversees the planning, execution, and ... Maintains consistency of client voice, tone, and brand standards across all deliverables * Reviews ...

Visionworks

Retail General Manager

Buckeye, AZ · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your ... The General Manager will also manage a service driven team to ensure a simple, human and bold ...

Visionworks

Assistant Manager

Phoenix, AZ · On-site

$17.26 - $22.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your ... A Visionworks Optical Supervisor/ Assistant Manager is a leader of self and supporter of the ...

The E.W. Scripps Company

Senior Manager, IT Ops

Phoenix, AZ · On-site

$94K - $115K/yr

Maintain security of voice, data, and video systems * Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues * Work with multiple ...

The E.W. Scripps Company

Senior Manager, IT Ops

Phoenix, AZ · On-site

$94K - $115K/yr

Maintain security of voice, data, and video systems * Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues * Work with multiple ...

SRP

Market Research and Insights Manager

Tempe, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This manager and their team craft new insights through data analysis and market research. They ... They serve as an ambassador for the voice of the customer and share insights across the ...

Atlas Copco Group

Safety Manager

Chandler, AZ · On-site

Provide the voice of safety in the region * Ensure all brands have equal status & alignment to corporate objects/directive * Provide the strategy, management & responsibility of policy deployment ...

Atlas Copco

Safety Manager

Chandler, AZ · On-site

Provide the voice of safety in the region * Ensure all brands have equal status & alignment to corporate objects/directive * Provide the strategy, management & responsibility of policy deployment ...

Arizona Cardinals

Manager, Social Media

Tempe, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Arizona Cardinals are seeking a Manager of Social Media and Emerging Platforms to play a key role in shaping and amplifying the voice of the Cardinals brand. This individual will help lead the ...

Visionworks

Retail Licensed General Manager

Buckeye, AZ · On-site

$59K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your ... The General Manager will also manage a service driven team to ensure a simple, human and bold ...

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Showing results 21-40

All JobsVoice JobsVoice Manager JobsVoice Manager Jobs in Arizona

Voice Manager information

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are the most commonly searched types of Voice jobs in Arizona?

The most popular types of Voice jobs in Arizona are:

What are popular job titles related to Voice Manager jobs in Arizona?

For Voice Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Arizona look for?

The top searched job categories for Voice Manager jobs in Arizona are:

What cities in Arizona are hiring for Voice Manager jobs?

Cities in Arizona with the most Voice Manager job openings:

Voice Manager jobs near you

CX Assurance Manager

Globe Telecom, Inc.

Globe, AZ

$106K - $127K/yr

Full-time

Re-posted 14 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description CX Assurance & Quality Leadership Summary
Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures consistent, proactive monitoring to uphold service excellence and prevent customer experience (CX) failures.
Drives Perfect Order execution by overseeing accurate, timely, and seamless order processing, collaborating with cross-functional teams to resolve systemic issues and prevent recurrence.
Builds and sustains the CX Assurance Framework, aligning it with business goals, SLA targets, and regulatory standards to reduce risk and improve service delivery.
Champions fraud prevention, compliance, and risk management across CX processes, working closely with security and risk teams to safeguard customer trust.
Applies AI-driven analytics and root cause analysis to surface insights, close performance gaps, and guide data-informed strategies that elevate CX and operational outcomes.
Leads cross-functional alignment with key stakeholders, including BPOs, IT, Operations, and Compliance, to embed quality in execution.
Oversees customer recovery protocols and fosters a culture of continuous improvement through learning, innovation, and adaptive practices.

Quality Analysis & Channel Assurance:

Lead the analysis of customer interactions across various CX channels

(agent-assisted, digital, field personnel, stores) to ensure high standards

of quality, consistency, and customer satisfaction.

Drive the continuous improvement of CX channel performance by

identifying key insights from Voice of the Customer (VOC), Voice of

Process (VOP), and Voice of Employee (VOE).

Ensure proactive quality monitoring and auditing practices are in place

to detect and prevent CX failures.

2. Perfect Order Execution:

Implement and monitor processes to ensure Perfect Order execution,

covering all stages from order creation to fulfillment.

Collaborate with cross-functional teams to address order issues,

streamline processes, and prevent recurring problems.

Establish and maintain metrics to track order accuracy, timeliness, and

overall effectiveness.

3. CX Assurance Framework Development:

Define, implement, and maintain the CX Assurance framework,

integrating it with organizational objectives and continuous

improvement methodologies.

Ensure that all CX channels align with service level agreements (SLAs),

quality standards, and compliance requirements.

Provide insights and recommendations to drive operational excellence,

reduce risk, and improve CX outcomes.

4. Fraud, Compliance, and Risk Management:

Ensure that all CX processes meet regulatory and compliance standards,

with a focus on fraud prevention and cybersecurity.

Collaborate with risk management teams to develop and implement

strategies that protect both the company and its customers.

5. Data-Driven Decision Making & Root Cause Analysis:

Utilize AI-driven tools and analytics to identify root causes of

performance gaps and take corrective actions.

Develop data-driven strategies to enhance customer experience and

align quality outcomes with overall business goals.

6. Leadership & Stakeholder Collaboration:

Collaborate with key stakeholders, including BPOs, IT , Operations, and

Compliance teams, to ensure alignment on quality objectives and

deliverables.

7. Customer Recovery & Continuous Improvement:

Develop and implement customer recovery protocols to address service

failures and ensure fast, effective recovery.

Champion a culture of continuous learning,

experimentation, and adapta

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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