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Voice Engineer Jobs in Arkansas (NOW HIRING)

Dialpad

Voice Experience Designer, Agentic Voice

Bay, AR · On-site

$112K/yr

Your role As a Voice Experience (VX) Designer, you'll own the voices, personalities, and ... You'll collaborate hand-in-hand with our AI engineers to shape model judgment through prompts and ...

Dialpad

Software Engineer (Agentic Systems)

Bay, AR · On-site

$166K - $197K/yr

Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice ... Collaborate with leadership across Product, Engineering, and Applied Research to align technical ...

Uasys

MUSiC Equipment Engineer

Fayetteville, AR · On-site

The MUSiC Equipment Engineer will be primarily responsible for the installation, commissioning, operation, maintenance, monitoring, evaluation & qualification, as well as procurement of new and used ...

Global Placement Firm

Civil Engineer - PE

Rogers, AR

$80K - $115K/hr

Preferred This is an exceptional opportunity to join a firm where your voice is heard, your contributions matter, and your career can thrive. Apply today to bring your civil engineering expertise to ...

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Voice Engineer information

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How much do voice engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for voice engineer in Arkansas is $39.83, according to ZipRecruiter salary data. Most workers in this role earn between $32.40 and $49.71 per hour, depending on experience, location, and employer.

What is a voice engineer?

A voice engineer manages the telecommunication systems for a company or other organization. As a voice engineer, you may work heavily with voice over internet protocols (VoIP). In these positions, your title may change to VoIP engineer. Your responsibilities center on quality control with the implementation of new hardware or systems and troubleshooting any issues that arise. Your daily duties typically include installation, customization, maintenance, and repair of telecommunication systems. It’s important to stay abreast of technology trends, especially regarding cybersecurity. Some positions are customer-facing, which require excellent verbal communication skills. This is especially true if you work for a third party IT company. Critical thinking is also essential for creating solutions.

What is a voice engineer?

A Voice Engineer is an IT professional who designs, implements, and manages voice communication systems, such as VoIP (Voice over Internet Protocol) and traditional telephony networks. They are responsible for ensuring the reliability, security, and quality of voice communication services within an organization. Their duties often include configuring call routing, troubleshooting voice issues, and maintaining related hardware and software. Voice Engineers work closely with network engineers and support teams to provide seamless voice communication solutions.

How does a voice engineer typically collaborate with other IT teams to ensure seamless communication systems?

Voice Engineers often work closely with network, security, and support teams to design, implement, and maintain unified communications infrastructure. They frequently coordinate with network engineers to ensure voice traffic is prioritized and troubleshoot quality issues. Collaboration with cybersecurity teams is also essential to safeguard VoIP systems against threats. Regular communication with help desk and end-user support teams helps Voice Engineers address user concerns and improve service reliability.

What are the key skills and qualifications needed to thrive as a voice engineer, and why are they important?

To thrive as a Voice Engineer, you need expertise in telephony systems, VoIP technologies, and network protocols, often supported by a degree in computer science or a related field. Familiarity with tools like Cisco Unified Communications, SIP, QoS, and relevant certifications such as CCNA Collaboration or CCNP Voice is highly valuable. Strong problem-solving skills, attention to detail, and effective communication enable you to address complex technical issues and collaborate with stakeholders. These skills ensure reliable voice infrastructure, minimize downtime, and support seamless business communications.

What is the difference between Voice Engineer vs VoIP Engineer?

AspectVoice EngineerVoIP Engineer
CertificationsCCNA Voice, CCNP CollaborationCCNA Voice, CCNP Collaboration
Work EnvironmentTelecommunications, enterprise networksInternet Protocol networks, enterprise systems
Industry UsageTelecom providers, large corporationsIT firms, service providers
Job FocusDesigning and maintaining voice communication systemsImplementing and managing VoIP solutions

Voice Engineers and VoIP Engineers often share certifications and work environments, focusing on voice communication systems. While Voice Engineers may concentrate more on traditional telephony and hardware, VoIP Engineers specialize in internet-based voice solutions. Both roles are essential in modern communication infrastructure, with overlapping skills but different primary focuses.

Are voice engineers in demand?

Voice engineers are in demand due to the growth of VoIP, unified communications, and cloud-based voice solutions. They typically require skills in networking, telephony systems, and certifications such as CCNA or CCNP, making their expertise valuable in many organizations seeking reliable voice infrastructure.
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Voice Engineer jobs near you
Infographic showing various Voice Engineer job openings in Arkansas as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $82,854 per year, or $39.8 per hour.

Voice Experience Designer, Agentic Voice

Bay, AR • On-site

Dialpad
Telecommunications • 1 - 5K employees
Learn more about Dialpadexternal

$112K/yr

Full-time

Re-posted 16 days ago

Job description

Your role
As a Voice Experience (VX) Designer, you'll own the voices, personalities, and interactions that make an AI agent feel intuitive, empathetic, and human. We're going all-in on agentic AI under one core idea: stop answering, start resolving. A voice agent that resolves is only as good as the experience it delivers; designing that entire voice experience is your job.

Reporting directly to the VP of AI Products, you'll define the personas, standards, and quality bar that our Speech engineering team implements and that forward-deployed VX designers apply account-by-account in the field. You author the voice; they build the machine that renders it, and the field applies it. You'll collaborate hand-in-hand with our AI engineers to shape model judgment through prompts and flow orchestration rather than hard-coded branches.

You'll bring a deep sense of behavioral and emotional design to the platform, ensuring our agents have the taste, pacing, and vocabulary to sound truly competent and empathetic across both happy paths and high-stakes moments.

This position has the opportunity to be based in our Bay Area office.

What you'll do

  • Own the persona: Define the agent's global voice, character, and personality, and maintain persona consistency across every vertical we ship.
  • Set the voice palette & house standards: Establish the standards for pacing, prosody, and emphasis that Speech engineering implements and forward-deployed teams apply to build brand-specific experiences.
  • Define the quality bar: Own the universal platform quality bar - Consistency, Fluency, perceived Latency and acceptable trade-offs - and tie persona decisions directly to core metrics like resolution, containment, and sentiment.
  • Design behavior with prompts: Partner with AI engineers to orchestrate escalation instincts, confirmation patterns, and graceful recovery using advanced prompting rather than rigid dialogue trees - expressing design intent that alters model outputs without writing code.
  • Own handoff & turn-taking experience: Design standard handoff patterns where context is fully preserved when an agent passes a caller to a human, and shape turn-taking and barge-in behavior in partnership with the Speech team.
  • Design for emotional states: Research and design for distinct behavioral and emotional user states - a patient disputing a bill, a dispatcher tracing a late delivery - so the agent adapts seamlessly across happy paths and high-stakes moments.

Skills you'll bring

  • Experience: 5+ years shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
  • Education: Bachelor's in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
  • Prompt fluency: Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration - knowing how design choices alter model outputs without relying on code.
  • TTS literacy: Working fluency with TTS controls (voice selection, prosodic control) sufficient to set platform standards - the Speech team implements them.
  • Portfolio: An exceptional portfolio highlighting voice systems, written persona standards, and interactive logic rather than static flow diagrams.
  • Taste: Strong taste and an ear for dialogue - the ability to articulate a character on a page and translate it into consistent AI behavior under pressure.
  • Bonus: Experience in regulated, high-stakes verticals (e.g. healthcare, financial services, legal) is a strong plus.

This is a craft/standards role in a product org. If your strength is building production speech systems and models, our AI Engineer, Speech Synthesis (TTS) role is likely the better fit.

Apply